Thank You Jeff!
Jan 3, 2011, 5:32 pm
#1
Original Poster
Join Date: Jul 2007
Location: KUL/TPA/OTP
Programs: UA1k, DL
Posts: 3,138
Thank You Jeff!
I wrote into Jeff Robertson last week regarding a matter with DL. I recieved an email from an individual today mentioning Jeff asked them to follow up on my email. All I can say is DL REALLY came through for me and I am VERY appreciative.
As is quite evident on this site, far more individuals share their negative experiences with DL than positive. Since DL Management reads this forum from time to time, I wanted them to know some of us do appreciate them. I have my beef with certain aspects of the SkyMiles program but overall, DL has been good to me.
Jeff, thanks!!
btw - I will not discuss what I wrote DL about, period.
Cheers
As is quite evident on this site, far more individuals share their negative experiences with DL than positive. Since DL Management reads this forum from time to time, I wanted them to know some of us do appreciate them. I have my beef with certain aspects of the SkyMiles program but overall, DL has been good to me.
Jeff, thanks!!
btw - I will not discuss what I wrote DL about, period.
Cheers
Jan 3, 2011, 5:51 pm
#2
Join Date: Sep 2005
Location: GNV which is not where we would like to be :)
Programs: ABP, Mr. Mom without the kids, Signor Mucci, DL PM, HH & Hyatt Diamond
Posts: 4,526
Glade to hear your issue was resolved to your satisfaction. 
Jan 3, 2011, 5:59 pm
#3
Join Date: Dec 2007
Location: Madison, wi
Programs: DL Diamond, Priority Club Platinum, Emerald Aisle Executive
Posts: 185
yup awesome job, thanks for sharing
Jan 3, 2011, 6:10 pm
#4
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,240
Good to hear you aren't willing to share what you wrote only that you are now happy. I'm sure this will bring you negative comments.
Jan 3, 2011, 6:16 pm
#5
Original Poster
Join Date: Jul 2007
Location: KUL/TPA/OTP
Programs: UA1k, DL
Posts: 3,138
I have shared lots of valuable information on this site and if anyone gets pissy with me because of this thread, thats honestly their problem. I simply wanted to shed a positive light on the DL Execs. Don't see the harm in that.
Also, this can serve as a forum for those that wish to thank Jeff for whatever in the future...
Peace
Jan 3, 2011, 6:23 pm
#6
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,907
Jan 3, 2011, 6:27 pm
#7
Original Poster
Join Date: Jul 2007
Location: KUL/TPA/OTP
Programs: UA1k, DL
Posts: 3,138
Jan 3, 2011, 6:32 pm
#8
formerly Mdanner423
Join Date: Dec 2006
Location: North Carolina
Programs: Delta Platinum, Hyatt Diamond
Posts: 506
An unknown issue was solved in an unknown way!
Stop the press!
Stop the press!
Jan 3, 2011, 6:50 pm
#9
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
Jeez guys ease up
Denolloyd has been a poster for a long time and has had some great input to FlyerTalk. Why is it an issue if he is happy with a result and reports it? I say the same thing about somebody who has an issue with Delta and reports it...nobody is forced to read these posts and if it does not particularly interest you then move along. The idea that Delta Management does respond (when they want to...hint: monetizing FC) to customer issues is a good thing.
Jeff is the face of the program and we take out the bad on him so we should also be able to commend him for a good result. My 2 cents.
Jeff is the face of the program and we take out the bad on him so we should also be able to commend him for a good result. My 2 cents.
Jan 3, 2011, 6:53 pm
#10
Join Date: Sep 2010
Programs: DL Diamond, United GS, Hilton Diamond,
Posts: 260
I wrote into Jeff Robertson last week regarding a matter with DL. I recieved an email from an individual today mentioning Jeff asked them to follow up on my email. All I can say is DL REALLY came through for me and I am VERY appreciative.
As is quite evident on this site, far more individuals share their negative experiences with DL than positive. Since DL Management reads this forum from time to time, I wanted them to know some of us do appreciate them. I have my beef with certain aspects of the SkyMiles program but overall, DL has been good to me.
Jeff, thanks!!
btw - I will not discuss what I wrote DL about, period.
Cheers
As is quite evident on this site, far more individuals share their negative experiences with DL than positive. Since DL Management reads this forum from time to time, I wanted them to know some of us do appreciate them. I have my beef with certain aspects of the SkyMiles program but overall, DL has been good to me.
Jeff, thanks!!
btw - I will not discuss what I wrote DL about, period.
Cheers
Jan 3, 2011, 6:54 pm
#11
Join Date: Jan 2004
Location: MSP
Programs: AA Plat Pto, IHG Plat, HH Gold, Hyatt Globalist
Posts: 2,538
Jan 3, 2011, 7:01 pm
#12
Join Date: Apr 2010
Location: SDF
Programs: DL
Posts: 286
"But regardless of that, I am happy the DL exceeded your expectations!
That being said, I don't think I could have use quotation marks anymore than I possibly did, haha.
Jan 3, 2011, 7:30 pm
#13
Join Date: Sep 2005
Location: GNV which is not where we would like to be :)
Programs: ABP, Mr. Mom without the kids, Signor Mucci, DL PM, HH & Hyatt Diamond
Posts: 4,526
Denolloyd has been a poster for a long time and has had some great input to FlyerTalk. Why is it an issue if he is happy with a result and reports it? I say the same thing about somebody who has an issue with Delta and reports it...nobody is forced to read these posts and if it does not particularly interest you then move along. The idea that Delta Management does respond (when they want to...hint: monetizing FC) to customer issues is a good thing.
Jeff is the face of the program and we take out the bad on him so we should also be able to commend him for a good result. My 2 cents.
Jeff is the face of the program and we take out the bad on him so we should also be able to commend him for a good result. My 2 cents.
Jan 3, 2011, 7:46 pm
#14
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,278
+1. Your letter probably didn't get Jeff's personal attention like they might want you to believe. Glad you're satisfied nonetheless.
Jan 3, 2011, 7:47 pm
#15
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,240
Denolloyd has been a poster for a long time and has had some great input to FlyerTalk. Why is it an issue if he is happy with a result and reports it? I say the same thing about somebody who has an issue with Delta and reports it...nobody is forced to read these posts and if it does not particularly interest you then move along.