kiosk check-in problems
Sep 16, 2010 | 2:16 pm
#1
Original Poster
Join Date: Sep 2010
Location: Alaska
Programs: DL-Diamond/2.8 MM, Alaska Gold, Marriott Titanium, LT Plat.
Posts: 183
kiosk check-in problems
Whereas I fly considerably (DM/MM), know that I am a piker compared to some of the others on this forum. So, feel okay about asking a stupid question.
On a recent trip (with 4 segments), the DL kiosk would not accept my checkin and I had to deal with an agent. They could only print out 3 BP for my trip, necessitating another agent visit for the last BP. Same situation on the return (again 4 segments).
Am "assuming" that this is because of the number of segments (usually I only have 2 or 3). Can someone advise as to whether this was maybe just another quirk to either the system or was it my 4 segment itinerary? TIA
On a recent trip (with 4 segments), the DL kiosk would not accept my checkin and I had to deal with an agent. They could only print out 3 BP for my trip, necessitating another agent visit for the last BP. Same situation on the return (again 4 segments).
Am "assuming" that this is because of the number of segments (usually I only have 2 or 3). Can someone advise as to whether this was maybe just another quirk to either the system or was it my 4 segment itinerary? TIA
Sep 16, 2010 | 3:01 pm
#2
Join Date: Jan 2008
Location: Phx, AZ
Programs: BA Gold, AS MVPG
Posts: 674
I don't really have the answer for your question, but I can attest that this also happened to me recently, a mini MR from STL-HKG.
Outbound: 4 segments---> got the first 3 boarding pass, agent seem to try to print out the last one but couldn't figured out (and can't seem to understand why). Got the last one at DTW with no problem from some random GA.
Inbound: 5 segments---> again, got the first 3 boarding pass, the last two are printed at a connecting airport (however, this particular agent mentioned something about 6 hrs out so she can't print the boarding pass, true or false, I don't know).
Based on this, I would say maybe cause you have >3 segments. @:-)
Outbound: 4 segments---> got the first 3 boarding pass, agent seem to try to print out the last one but couldn't figured out (and can't seem to understand why). Got the last one at DTW with no problem from some random GA.
Inbound: 5 segments---> again, got the first 3 boarding pass, the last two are printed at a connecting airport (however, this particular agent mentioned something about 6 hrs out so she can't print the boarding pass, true or false, I don't know).
Based on this, I would say maybe cause you have >3 segments. @:-)