When will it be?
#16




Join Date: Aug 2000
Location: TN
Programs: DL LT PL/2.862MM, Global Entry, LT PL Marriott, GHertz
Posts: 6,849
This has not worked well for some international flights as reported in another thread here but I am going to try it on Sunday because my e-SWUs are not closed out for the trip.
#17
Join Date: Apr 2008
Location: TUS
Programs: DL DM, SC, Marriott Plat
Posts: 142
Me, too. Almost never a problem. Except one time using SWUs when the SMS agent had processed it incorrectly on the phone.
#18
Join Date: May 2002
Location: Portland, OR
Programs: DL MM Plat, PC&HH Gold
Posts: 2,602
I've had problems several times this year. All with 'complications' in my record.
1) Bizarre issue checking into a flight with a KLM leg. It allowed me to checkin, but did not print the boarding pass for the KLM leg. However, when I went back later to reprint my boarding pass it was there!
2) Back in February the delta.com would not let me checkin at all for a leg from FCO to CDG. In fact, they couldn't find my record at all in the system. Luckily I had my ticket # with me. They found that and were able to check me in at the counter. (I also tried checking in on KLM.com and AF.com and with the Kiosks with the same results).
3) On the same February flight I still could not checkin online for my return leg from CDG to ATL. I was forced to go to the ticket purchase deck in CDG to pay additional taxes. Delta refused to collect them over the phone. Outright refused. I have to say that these problems have softened considerably with the roll out of the Diamond line. If Diamond is the only way to get proper customer service then Delta has a troubled future.
4) Problems checking in when using SWU's. Both times I had to call the diamond line to get it resolved. The first time, it was a quick let me take this comment off your record for the return and then I could check in. The agent then restored the comment that was preventing the checkin. The next time the agent had no clue how to fix it and told me I had to check in at the airport. I insisted this was not going to work for me. We broke the call with me a very unhappy diamond, and then she called me back 15-20 minutes later (at midnight mind you) to tell me she had figured it out and that I should now try to checkin. And voila it worked. On my return flight I had no problems checking in at all.
Last year, it wouldn't allow OLCI for any international flights but they have since fixed that by allowing the entry of passport info at OLCI.
I will give Delta credit for making it better, but clearly they have not ironed out the bugs.
For the OP -- I would start by getting a TSA redress # and giving it to Delta to load into your record. That may help you clear up your problem. Let us know if it works!
1) Bizarre issue checking into a flight with a KLM leg. It allowed me to checkin, but did not print the boarding pass for the KLM leg. However, when I went back later to reprint my boarding pass it was there!
2) Back in February the delta.com would not let me checkin at all for a leg from FCO to CDG. In fact, they couldn't find my record at all in the system. Luckily I had my ticket # with me. They found that and were able to check me in at the counter. (I also tried checking in on KLM.com and AF.com and with the Kiosks with the same results).
3) On the same February flight I still could not checkin online for my return leg from CDG to ATL. I was forced to go to the ticket purchase deck in CDG to pay additional taxes. Delta refused to collect them over the phone. Outright refused. I have to say that these problems have softened considerably with the roll out of the Diamond line. If Diamond is the only way to get proper customer service then Delta has a troubled future.
4) Problems checking in when using SWU's. Both times I had to call the diamond line to get it resolved. The first time, it was a quick let me take this comment off your record for the return and then I could check in. The agent then restored the comment that was preventing the checkin. The next time the agent had no clue how to fix it and told me I had to check in at the airport. I insisted this was not going to work for me. We broke the call with me a very unhappy diamond, and then she called me back 15-20 minutes later (at midnight mind you) to tell me she had figured it out and that I should now try to checkin. And voila it worked. On my return flight I had no problems checking in at all.
Last year, it wouldn't allow OLCI for any international flights but they have since fixed that by allowing the entry of passport info at OLCI.
I will give Delta credit for making it better, but clearly they have not ironed out the bugs.
For the OP -- I would start by getting a TSA redress # and giving it to Delta to load into your record. That may help you clear up your problem. Let us know if it works!
#20
Original Poster
Suspended
Join Date: Jan 2002
Posts: 22,778

What could possibly be wrong with a profile? Something like a super secret double no-fly list or something similar. Twice, even the check-in agents have had trouble printing all my BP's. Today, neither the check-in agent, nor the nice Skyclub ladies could print my LAX-SYD BP. It's obviously not my computer.
Similar things have happened some of my domestic flights. Consequently, I have not had a glitch free trip this year. Either I couldn't check-in, if I could check-in, it wouldn;t print any boarding card(s), on multiple occasions even Delta agents were unable to print the BPs, until I have flown a few segments. Once I was checked in for one segment of the return trip. LAst night, when I got to the print BP popint, it would say, we apologise for not being able to print your BP (Right, Delta apologises for my compiUer being bad!
). You are checked in. Please go back to the check-in page to print your boarding passes. I went back to the initial check-in page. It made me go tjhrogh the steps I had already gone through, with the samew result and the same advice to go back to the check-in page. I had expected that DL would say "You are already checked in, please print your BP's n ow". But NO. DL claimed I was checked in but it still made me put in my Passport, DoB and other relevant information again and again.But Of course, The respondent above and DL know my computer is bad.

Meanwhile people in the tech support must be lying that they have many unresolved bugs.
#21
Join Date: Jun 2005
Location: AVL
Programs: AA/BA/DL/US Air
Posts: 426
Can we now OLCI on Int'l trips requirng a visa? Last Year I was not able to, but my wife using her Russian passport had no problems and was able to, however she was still required to use the Kisok to print her baggage tags. We went to the BE line and was sent back to the kiosk for baggage tags, we were then sent to the BE line. This was at a small airport..... Asheville, NC.
#22
Join Date: Dec 2009
Location: PA, AK, or FL 350
Programs: Delta Ham Sammich, SPG, Hertz #1 Gold, Chalet Suites Matterhorn
Posts: 950
No, but it's obviously not a problem with OLCI either, since you had such difficulties at the counter ??
#23




Join Date: Aug 2000
Location: TN
Programs: DL LT PL/2.862MM, Global Entry, LT PL Marriott, GHertz
Posts: 6,849
I was able to print my board passes this afternoon including AMS-EDI for tomorrow so this is a first for me in OKC. I doubt there will be problems even though the 2 e-SWUs in question continue to show as open in my profile.
Now, my main challenge is to get them to give me back FC for the very final leg coming home (DTW-OKC).
Now, my main challenge is to get them to give me back FC for the very final leg coming home (DTW-OKC).
#24
FlyerTalk Evangelist



Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
I used to never be able to check-in online thanks to TSA "watch list" issues. Now that the Secure Flight program is in place I can check-in online no problem.
I wonder if the OP is having similar issues but just hasn't filled out the Secure Flight data yet on Delta.com? I've noticed that ever since I entered it a month ago or so I haven't had to re-enter it for each reservation. It appears to be saved with my SkyMiles profile because I have booked flights on other sites like Expedia and I still don't have to re-enter the data.
-RM
I wonder if the OP is having similar issues but just hasn't filled out the Secure Flight data yet on Delta.com? I've noticed that ever since I entered it a month ago or so I haven't had to re-enter it for each reservation. It appears to be saved with my SkyMiles profile because I have booked flights on other sites like Expedia and I still don't have to re-enter the data.
-RM
#25




Join Date: Feb 2010
Location: KHPN
Programs: Delta Sky Miles
Posts: 136
The one time OLCI did not work for me I spent about half and hour on the phone with a rep who fixed the problem but could not tell me what the problem was because it was "ageist policy" to disclose that infomation.
As it turned out it was a TSA problem and I had been selected for extra screening, I guess that "ageist policy" means that the airline can not inform you of extra TSA screening.
Other that this I have had no problems with OLCI, and I have used multiple operating systems to check in (Mac at home, PC at the place I am visiting)
As it turned out it was a TSA problem and I had been selected for extra screening, I guess that "ageist policy" means that the airline can not inform you of extra TSA screening.
Other that this I have had no problems with OLCI, and I have used multiple operating systems to check in (Mac at home, PC at the place I am visiting)

