First Remarkable DM experience
Apr 4, 2010 | 6:10 pm
#31
Join Date: Oct 2008
Location: West Palm Beach, FL
Programs: Marriott LT Titanium, Hilton Diamond, DL DM & 2MM
Posts: 235
I would think DM status only requires acknowledgment when things go wrong as they did. As long as you are being treated well, I would consider this good service. Having every GA, FA and Sky Club employee congratulate you on being a DM may not be realistic. It's good to hear that people are having some good experiences out there.
Apr 4, 2010 | 6:36 pm
#32
Join Date: Aug 2005
Location: NYC
Programs: Delta Diamond, Continental Platinum, Marriott Platinum, Starwood Gold, Hyatt Gold, Avis First
Posts: 14
DM Experiences
Just some of the recent experiences I had in last 1 month. Thought it might make an interesting read (please note I'm not giving out flight information and FA/GA names on purpose).
Experience 1: Sitting in FC, seat 7A, on LGA-ATL flight on Monday 6am, I heard the gate agent tell flight attendant 7B is open and next on the UG list is 24A. Instead a non-rev (Delta flight leader, he was traveling to ATL for training) came and sat in the seat. When I asked him politely why the person next on the UG list wasn't moved, he said he had no clue and avoided the topic. By the way, one of the FC FA's on that flight is not a morning person, she is always cranky (I take that flight almost every week).
Experience 2: Confirmed an upgrade in FC, I decided to go same day confirmed on an earlier flight and lost the upgrade. At the gate for the earlier flight, I was #1 on the UG list. Screen showed:
First Class Seats: 24
Checked in: 23
Open: 1
Few moments later, I got cleared and was assigned seat 1A. Just before boarding I saw:
First Class Seats: 23
Checked in: 23
Open: 0
Interesting, I said to myself. I checked the screen, now I was back on the UG list and ofcourse back in coach cabin (glad I had a bulkhead seat). Hmmm, never seen that before. When I asked the gate agent, he rudely replied that the FC seat was bought last minute. Later when he came down the aisle, I asked if it was possible to sell an assigned seat, or bump someone from an assigned seat, or why now the counter for FC showed 23- he didn't say anything. I never bothered to see who ended up in 1A.
Not sure if the coach FA saw this exchange, but he offered me and the passengers sitting next to me free drinks the entire time. The FC FA came by later and asked if I would like to have an extra salad/sandwich they had.
Experience 3: Confirmed an upgrade in FC, I missed my ATL-LGA connection. Went to a Sky Club, asked to be put on standby for the next sold out flight. Managed to grab a coach seat, last row, middle seat. I had a non-rev passenger (Delta flight attendant, not legacy NW) next to me and we casually chatted about Delta. I asked if they had received any specific instructions on how to treat Diamond Medallion passengers. She said they were asked to acknowledge them and thank them for their business. I said I haven't seen much difference yet, to which she wondered if Diamond and Platinum were going to be merged by Delta. Turns out, she didn't really know about the Diamond level and thought it was carried over from NW.
Misc Experiences: Always treated politely at Sky Clubs, well whenever I could find space in one. Overall good customer service from Diamond Desk. No individual acknowledgment on a flight yet, but till I get good service, I don't mind. Most of the upgrades have gone through 5 days in advance.
Award Ticket Experience: Another good thing - we can change award ticket reservations as many times we want till we finally get the flight we want!
PS: I wish Delta would mail out a better pair of bag tags.
Experience 1: Sitting in FC, seat 7A, on LGA-ATL flight on Monday 6am, I heard the gate agent tell flight attendant 7B is open and next on the UG list is 24A. Instead a non-rev (Delta flight leader, he was traveling to ATL for training) came and sat in the seat. When I asked him politely why the person next on the UG list wasn't moved, he said he had no clue and avoided the topic. By the way, one of the FC FA's on that flight is not a morning person, she is always cranky (I take that flight almost every week).
Experience 2: Confirmed an upgrade in FC, I decided to go same day confirmed on an earlier flight and lost the upgrade. At the gate for the earlier flight, I was #1 on the UG list. Screen showed:
First Class Seats: 24
Checked in: 23
Open: 1
Few moments later, I got cleared and was assigned seat 1A. Just before boarding I saw:
First Class Seats: 23
Checked in: 23
Open: 0
Interesting, I said to myself. I checked the screen, now I was back on the UG list and ofcourse back in coach cabin (glad I had a bulkhead seat). Hmmm, never seen that before. When I asked the gate agent, he rudely replied that the FC seat was bought last minute. Later when he came down the aisle, I asked if it was possible to sell an assigned seat, or bump someone from an assigned seat, or why now the counter for FC showed 23- he didn't say anything. I never bothered to see who ended up in 1A.
Not sure if the coach FA saw this exchange, but he offered me and the passengers sitting next to me free drinks the entire time. The FC FA came by later and asked if I would like to have an extra salad/sandwich they had.
Experience 3: Confirmed an upgrade in FC, I missed my ATL-LGA connection. Went to a Sky Club, asked to be put on standby for the next sold out flight. Managed to grab a coach seat, last row, middle seat. I had a non-rev passenger (Delta flight attendant, not legacy NW) next to me and we casually chatted about Delta. I asked if they had received any specific instructions on how to treat Diamond Medallion passengers. She said they were asked to acknowledge them and thank them for their business. I said I haven't seen much difference yet, to which she wondered if Diamond and Platinum were going to be merged by Delta. Turns out, she didn't really know about the Diamond level and thought it was carried over from NW.
Misc Experiences: Always treated politely at Sky Clubs, well whenever I could find space in one. Overall good customer service from Diamond Desk. No individual acknowledgment on a flight yet, but till I get good service, I don't mind. Most of the upgrades have gone through 5 days in advance.
Award Ticket Experience: Another good thing - we can change award ticket reservations as many times we want till we finally get the flight we want!
PS: I wish Delta would mail out a better pair of bag tags.