First Remarkable DM experience
 

Since DM kicked in, I have several little "nice touch" experiences (many of you have already shared in these in numerous threads here, so I won't bother to list them). But, today I had my first *REMARKABLE* DM experience. Hopefully, this the shape of things to come. It reminded me of UA-GS treatment (but with the significantly better DL product).

I was traveling on a Coach (H-Fare) ticket. My BOS-JFK segment of my BOS-JFK-SFO transcon was delayed due to weather and I was set to miss the last JFK-SFO connection. This was a bummer as I was #1 on the UG list with 10 open seats. I called the DM desk and within 5 mins, the agent had rebooked me BOS-ATL-SFO in "F" class (NOT upgraded coach "V" or "X") - But "F"!

This has never been done before for me for a weather delay (although this has happened many many times times for MX/VDB/IROPS).

I told her I was headed to the Skyclub in BOS and she said that she would call ahead to tell them to have my boarding passes ready.

...6 mins later...

I walk into the SkyClub and present my old BP. The very friendly agent said "OH! Mr. TFD, Special Member Services called and asked us to have your BPs ready!"

Nice - Very Nice - Well done DL!

TFD

Epilogue: The MD-88 BOS-ATL was far from "remarkable", but I am not about to complain given the excellent service :D

Nice!

According to the FF here anything is better than an RJ!!!!!

Nice! :)
Hope you enjoyed the BOS Skyclub... its one of my favorites in the system.

Maybe it IS getting better!:D

You'll have to change your sn ;)

No doubt, this is good service. This is exactly how it was with the NW PE line and the new BPs, real F rebookings for the same reason. I experienced it on a number of occasions.

If all other aspects of service and service structure, such as PMUs, worked like this, then nobody could objectively complain about DL service quality. But they don't.

Could you embrace and celebrate his experience... or do you always have to grope and moan about the same stuff??? :confused::rolleyes:

Don't fret, he will along with a handful of old NW elites. Its just better to ignore them, until they go away. And if they don't they will be just talking to themselves. :)

TFD: Fantastic to hear!!! I have had numerous similar situations happen in the last few months due to a myriad of problems, and that has always been the case. Even in JFK, that was done at the large T3 SC. ^ Glad to see its finally being noticed on here. :)

zz

Good to hear. Overall I am not expecting much from Being DM, but do hope it will be handy with Irrops and that appears to be the case.

Almost the identical thing happened to me. I had a connection in MSP to SNA but I was going to miss that connection due to late arriving aircraft at my origin. I got rebooked via ATL in F.

The thing is, this happened to me 8 months ago! I was a Plat and called the old NW Plat line (i.e. Chisholm).

This is what I've been hoping for from DM: at least the equivalent of UA GS-lite service when it really matters. (I'm stopping myself from commenting very positively on Chisholm here.)

So far my best experience has been getting SQ FC award space without hassles or repeated calls. (Beginner's luck?) I also enjoyed my special handshake at check-in on March 1 as the first DM that a long-term employee had seen.

Otherwise it's been no special recognition beyond the friendly and seemingly genuine "thanks for being DM" at the end of almost every phone call to DL in SLC. I haven't yet heard a mention of DM during any flight announcement, which surprises me, but I have seen the big "brilliant" poster covering construction next to the elite counters at LAX. Maybe this record will improve soon with a TATL through ATL, where I guess DMs are pretty common.

I had a similar experience a few weeks ago.

It was about 10PM the night before a 6AM departure ... LEX-ATL-SFO when I got a call at home from the GATE AGENT at LEX telling me the inbound flight that was the equipment that made up my 6AM departure was canceled. She had booked me in F class LEX-CVG-SFO that left an hour and 20 minutes later but arrived in SFO only 4 minutes later. (I can't remember why I booked the ATL connection??)

Nice!

I've had similar experience. Weather delayed my in bound out of SFO causing me to POSSIBLY miss my connection. I was re-booked through DTW 1st the whole way and only 1 hr late. Not bad

same thing (also BOS-SFO) happened to me a few weeks ago ... but I am only a PM ;)