I've been trying for DAYS to get someone at Delta to explain to me why I have not gotten the additional platinum choice benefit like so many others have here. I received a canned (and incorrect) response to my initial inquiry, but NOTHING in response to my follow-up, and NOTHING in response to my second follow-up. It has been 3 days and not a peep from Delta support.

Should I call the DM line? Why is Delta support ignoring emails from a Diamond Medallion? Do I have any recourse? Is there someone on this forum who could look up my ticket and tell me what's going on?

I can't offer any ideas but just wanted to thank you for mentioning this. In some strange masochistic way, it's nice to hear that Delta's not even able to answer to their DMs. I was annoyed enough when they ignored mine as a lowly GM...

Same thing happened to me though for a different topic.

When I opened up an Amex card a while back, Amex accidentaly opened up a new DL account for me, and deposited the enrollment miles there.

I requested that the accounts be merged - and they were - except that the points were never carried over to my regular DL account.

I sent a request for an investigateion. DL says the points were added to my account, though my mileage activity screen does not reflect that (no miles were credited to my account based on that screen).

I asked them to SHOW me where the miles were added to my account, but have not heard back from them.

Isn't it nice how they unilateraly choose which issues they respond to?
I'm not done yet - will start contacting some execs if this doesn't get get handled through the regular channels.

It's only been 3 days? give it 3 more.

I have found that in many cases if you get a very quick response it is negative. If they are going to do something it normally takes 3-6 days. Its almost like they go through a first round of "is this claim legit." and then it gets passed onto someone else.

For this issue, if time and effort can't solve the problem, try contacting Kevin Pinto by email. His contact info can be found in this forum if you search. He tends to respond very quickly, often in < 24 hours and outside of regular business hours, and either to resolve the issue and tell you so or to forward it to someone who is responsible for fixing it. It will help if you have details of the DL AmEx card offer you used (for instance, can you forward the targeted email you received?) and if you can clearly explain the offer in terms of MQM versus bonus miles, which are treated separately in your account totals.

However, I suspect that he can't help with the PM/DM choice benefits problems that the OP and others are reporting.

heh Thanks for the ray of hope.

Yup, Kevin was going to be my fall-back if the regular channels don't work.

Kevin is awesome - he has helped me in the past, however it's pretty sad if we continuously have to rely on one guy to fix an entire airline - the system SHOULD work as intended...

The canned responses you receive in < 3 days are ALWAYS off topic. It's either an off-shore shop responsible for these replies, or someone that really doesn't give a 2 Delta $h17s. The second reply will come from an intelligent person, with a lot more thought.

I hope so. I did ask to have my ticket escalated to a manager.

check out elliott.org -- he has a list of delta contacts who are always very good at getting action ...

good luck

Anyone needing immediacy in this circumstance should use a telephone.

A telephone? What's that?

I assumed, perhaps incorrectly, that this kind of issue is not really what the folks on the DM line are empowered to handle. I figured I would just get transferred to the DL.com folks or the Skymiles folks only to be told that I should check my email settings, etc etc.

Edit: Also, this matter is far from life or death, so no.. immediacy was not required. But a simple acknowledgment of "sorry for the wait, we are working on this" at some point over the past 3 days would have been nice.

A worthy suggestion.

Perhaps since Delta has officially decided to resolve it, Kevin can handle the individuals who may have been overlooked.

David