Originally Posted by
bostonbali
Same thing happened to me though for a different topic.
When I opened up an Amex card a while back, Amex accidentaly opened up a new DL account for me, and deposited the enrollment miles there.
I requested that the accounts be merged - and they were - except that the points were never carried over to my regular DL account.
I sent a request for an investigateion. DL says the points were added to my account, though my mileage activity screen does not reflect that (no miles were credited to my account based on that screen).
I asked them to SHOW me where the miles were added to my account, but have not heard back from them.
Isn't it nice how they unilateraly choose which issues they respond to?
I'm not done yet - will start contacting some execs if this doesn't get get handled through the regular channels.
For this issue, if time and effort can't solve the problem, try contacting Kevin Pinto by email. His contact info can be found in this forum if you search. He tends to respond very quickly, often in < 24 hours and outside of regular business hours, and either to resolve the issue and tell you so or to forward it to someone who is responsible for fixing it. It will help if you have details of the DL AmEx card offer you used (for instance, can you forward the targeted email you received?) and if you can clearly explain the offer in terms of MQM versus bonus miles, which are treated separately in your account totals.
However, I suspect that he can't help with the PM/DM choice benefits problems that the OP and others are reporting.