Missing Miles and Segments
Mar 21, 2010 | 8:58 am
#1
Original Poster
Join Date: Mar 2010
Location: Up and down the US East Coast - working on Delta GM the hard way . . .
Programs: DL Plat,HH Diamond,MR Plat,Hyatt Gold,National EE,Hertz Gold
Posts: 19
Missing Miles and Segments
Hey, all. I've been reading the forum for years but never had a need to register. Lately, though, Delta has given me fits with their SM program.
I was a PM for years (I live in ATL), and then moved to the UK with little travel for 2 years. I got 'soft landed' to GM last year (which didn't help as I didn't fly DL at all), and got everything taken away on March 1.
So now, until I build up my status (I mostly do ATL-DCA/IAD/BWI so my 450k MM are deceptive) in the next 2-3 months, I suffer through the cattle calls of zones 3 & 4. Anyway, my question is this; I flew this itinerary:
15Mar2010 DL 1950 DL 1950 M/M ATL - DCA 821 1 821
15Mar2010 DL 1977 DL 1977 M/M DCA - ATL 821 1 821
15Mar2010 DL 1685 DL 1685 M/M ATL - MEM *
18Mar2010 DL 1752 DL 1752 H/H MEM - ATL 500 1 500
The 3rd leg is not credited with MQMs or a Segment and the page reads "All segments have been processed. Refer to mileage credit details below." and the note where the * is reads "Duplicate origin or destination."
I filed a credit report, but can I expect to get the segment credit? If not, what can I do to avoid this in the future? I'm going to have to get to GM/PM the hard way (via segments), and can't afford to lose segments this way.
I was a PM for years (I live in ATL), and then moved to the UK with little travel for 2 years. I got 'soft landed' to GM last year (which didn't help as I didn't fly DL at all), and got everything taken away on March 1.
So now, until I build up my status (I mostly do ATL-DCA/IAD/BWI so my 450k MM are deceptive) in the next 2-3 months, I suffer through the cattle calls of zones 3 & 4. Anyway, my question is this; I flew this itinerary:
15Mar2010 DL 1950 DL 1950 M/M ATL - DCA 821 1 821
15Mar2010 DL 1977 DL 1977 M/M DCA - ATL 821 1 821
15Mar2010 DL 1685 DL 1685 M/M ATL - MEM *
18Mar2010 DL 1752 DL 1752 H/H MEM - ATL 500 1 500
The 3rd leg is not credited with MQMs or a Segment and the page reads "All segments have been processed. Refer to mileage credit details below." and the note where the * is reads "Duplicate origin or destination."
I filed a credit report, but can I expect to get the segment credit? If not, what can I do to avoid this in the future? I'm going to have to get to GM/PM the hard way (via segments), and can't afford to lose segments this way.
Mar 21, 2010 | 9:20 am
#2
Join Date: Dec 2009
Location: PEK & MKE
Programs: Amex-gold, Hainan-gold, Mrt-LT Titanium
Posts: 1,534
Hey, all. I've been reading the forum for years but never had a need to register. Lately, though, Delta has given me fits with their SM program.
I was a PM for years (I live in ATL), and then moved to the UK with little travel for 2 years. I got 'soft landed' to GM last year (which didn't help as I didn't fly DL at all), and got everything taken away on March 1.
So now, until I build up my status (I mostly do ATL-DCA/IAD/BWI so my 450k MM are deceptive) in the next 2-3 months, I suffer through the cattle calls of zones 3 & 4. Anyway, my question is this; I flew this itinerary:
15Mar2010 DL 1950 DL 1950 M/M ATL - DCA 821 1 821
15Mar2010 DL 1977 DL 1977 M/M DCA - ATL 821 1 821
15Mar2010 DL 1685 DL 1685 M/M ATL - MEM *
18Mar2010 DL 1752 DL 1752 H/H MEM - ATL 500 1 500
The 3rd leg is not credited with MQMs or a Segment and the page reads "All segments have been processed. Refer to mileage credit details below." and the note where the * is reads "Duplicate origin or destination."
I filed a credit report, but can I expect to get the segment credit? If not, what can I do to avoid this in the future? I'm going to have to get to GM/PM the hard way (via segments), and can't afford to lose segments this way.
I was a PM for years (I live in ATL), and then moved to the UK with little travel for 2 years. I got 'soft landed' to GM last year (which didn't help as I didn't fly DL at all), and got everything taken away on March 1.
So now, until I build up my status (I mostly do ATL-DCA/IAD/BWI so my 450k MM are deceptive) in the next 2-3 months, I suffer through the cattle calls of zones 3 & 4. Anyway, my question is this; I flew this itinerary:
15Mar2010 DL 1950 DL 1950 M/M ATL - DCA 821 1 821
15Mar2010 DL 1977 DL 1977 M/M DCA - ATL 821 1 821
15Mar2010 DL 1685 DL 1685 M/M ATL - MEM *
18Mar2010 DL 1752 DL 1752 H/H MEM - ATL 500 1 500
The 3rd leg is not credited with MQMs or a Segment and the page reads "All segments have been processed. Refer to mileage credit details below." and the note where the * is reads "Duplicate origin or destination."
I filed a credit report, but can I expect to get the segment credit? If not, what can I do to avoid this in the future? I'm going to have to get to GM/PM the hard way (via segments), and can't afford to lose segments this way.
Mar 21, 2010 | 10:07 am
#3
Join Date: Oct 2009
Location: Parma, Italy
Programs: DL Silver/1MM - EK Platinum - HH Gold
Posts: 295