Multiple Upgrade Emails
Mar 12, 2010 | 9:41 am
#1
Original Poster
Join Date: Nov 2006
Location: PHL
Programs: DL Diamond, VS Silver, Priority Club Platinum, Marriott Platinum
Posts: 585
Multiple Upgrade Emails
Is it really necessary to receive 3 emails in a 5 day period telling me "You've been upgraded!" for the same flight? I appreciate the first one, which I signed up for. The second one, I generally ignore, but I just got the 3rd one a few minutes ago- for my flight that leaves in 45 minutes... telling me I've been upgraded to the seat I have had for 5 days- the same seat that I have held a boarding pass for for 24 hours.
Anyone else have this happen? Could it be triggered by an equipment change? It only seems to happen when I'm on a DC-9, not the CRJ-9.
Anyone else have this happen? Could it be triggered by an equipment change? It only seems to happen when I'm on a DC-9, not the CRJ-9.
Mar 12, 2010 | 9:51 am
#2
Join Date: Jan 2006
Location: DEN
Programs: UA 1KMM, DL Plt, AA, AS, HHonors Diamond, IHG Plat, Marriott Ttnm (LT PLT), Hertz PC, Enterprise Plt
Posts: 7,238
Yes, I've gotten multiple "You've been Upgraded" e-mails as well. It always gets my hopes up about other flights being upgraded, and I'm always disappointed in the end. Add it to the "things to fix" list at DL IT.
Mar 12, 2010 | 9:54 am
#3
Join Date: Nov 2008
Location: MSP
Programs: DL Diamond, Marriott Plat, HHonors Gold
Posts: 45
Its a Delta :-:Best in Class:-: feature, no other airline goes to that extent to personally send you 3 emails to let you know the same exact thing.
Maybe they are taking a lesson from Amex on how many times they send out credit card apps.
Maybe they are taking a lesson from Amex on how many times they send out credit card apps.
Mar 12, 2010 | 9:57 am
#4
Join Date: Jun 2005
Location: DTW/FNT
Programs: Delta (nee NW), Hilton Diamond. IHG (PT)
Posts: 4,823
Bob H
Mar 12, 2010 | 10:25 am
#5
Join Date: Nov 2003
Location: BOS/MHT (Lakes Region)
Programs: DL PM/2.5MM, Marriott Lifetime Gold, Hilton Almost Lifetime Diamond
Posts: 692
Pre-merger, the DL notification system worked well for me. If there was a problem with a flight, they'd call home and if no one answered, they'd call my cell AND I'd get an email. Now...nothing...
Mar 12, 2010 | 10:43 am
#6
Join Date: Jan 2007
Location: Where I Am
Programs: DL Gold
Posts: 64
Not to derail thread, but really how hard would it have been to slap a few Delta logos on Northwest's Website and keep the NWA IT team.
Most of the issues on this thread probably would have disappeared.
Bravo DL, Bravo
Most of the issues on this thread probably would have disappeared.
Bravo DL, Bravo
Mar 12, 2010 | 11:24 am
#8
Join Date: Jun 2000
Location: Glen Ellen, Sonoma Co. CA
Programs: DL DM&MM, DL KMwannabe, HH, AA, TG,
Posts: 1,273
I can see it coming....
"in the first quarter of 2010, we are proud to announce that Delta sent out 2million emails onforming our values SM members that they'd been upgraded!!!
Even if 200 of them went to me for the same 50 flights!
"in the first quarter of 2010, we are proud to announce that Delta sent out 2million emails onforming our values SM members that they'd been upgraded!!!
Even if 200 of them went to me for the same 50 flights!
Mar 12, 2010 | 11:38 am
#9
Join Date: Apr 2009
Location: Center City, MN
Programs: DL Diamond, MM, Hilton, Marriott, Priority Club, etc
Posts: 436
I'm ok with the duplicate emails. I know it's a glitch but...it's a heck of a lot better than what I thought was going to happen when I dropped from Plat to Gold...which is no emails for no upgrades.
Mar 12, 2010 | 3:10 pm
#10
Join Date: Jun 2006
Location: STX
Programs: Used to have a bunch of shiny metallic cards. That was one life ago.
Posts: 1,807
I've received three upgrade notifications (two in the last two hours) for the same flight that was scheduled to leave in 20 minutes. Agree that it gets my hopes up. I have ATL-DCA on Sunday. Could be my first miss of the year.
Mar 12, 2010 | 4:05 pm
#11
Join Date: Feb 2009
Location: Toledo, Ohio
Programs: DL DM, Hyatt Globalist, SPG Gold, Marriott Plat (lifetime)
Posts: 303
Slightly OT but I was more concerned when I received an email telling me my weather-canceled flight had been rescheduled and receiving that email 2 days after I had asked for a refund! That caused a few minutes of concern while I checked my screen shots confirming my request for refund.
Mar 12, 2010 | 4:38 pm
#13
Original Poster
Join Date: Nov 2006
Location: PHL
Programs: DL Diamond, VS Silver, Priority Club Platinum, Marriott Platinum
Posts: 585
Mar 12, 2010 | 5:44 pm
#14
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
Double-check your profile notification settings. I checked mine and some appeared to have been changed and I didn't change them manually.
I receive upgrade notifications twice, once to my primary e-mail and once to my within 48 hours, last-minute notifications e-mail address, even if it's three days out.
I receive upgrade notifications twice, once to my primary e-mail and once to my within 48 hours, last-minute notifications e-mail address, even if it's three days out.
Mar 12, 2010 | 5:49 pm
#15
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Gold, Hertz Five Star
Posts: 7,501
The pattern seems to be a new email when any segment gets upgraded, and an email in the wee hours of the morning three days before departure that just repeats what the prior email showed.