$20 direct ticketing fee not waved when using VDB voucher
Feb 6, 2010, 1:18 am
#1
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$20 direct ticketing fee not waved when using VDB voucher
I made a reservation on the phone using a $400 VDB voucher, and was charged a $20 ticketing fee. I called back and the agent said it should have been waived as a plat, then she talked to a supervisor, and was told that the fee was not waived when using an ECV (though it would have been waived if it were just a credit card or skymiles purchase).
What gives?
edit: FWIW, this was a post-merger pre-feburary (10/2009) 006 ECV issued at LAS.
What gives?
edit: FWIW, this was a post-merger pre-feburary (10/2009) 006 ECV issued at LAS.
Last edited by ifette; Feb 6, 2010 at 1:26 am
Feb 6, 2010, 4:01 am
#3
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Ask to be shown that rule online. If it's there, then it's a lost cause.
If they can't find it online, complain via email until they give you another ECV for the $20, plus some RDMs.
If they can't find it online, complain via email until they give you another ECV for the $20, plus some RDMs.
Feb 6, 2010, 8:14 am
#5
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Feb 6, 2010, 8:33 am
#6
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I'll chime in for WBurcham here (since he's off in SFO), but he uses a lot of vouchers to buy his tickets and whenever he phones in for a ticket, he gets dinged the direct ticketing fee - however, they've been willing to give him a voucher of some sort for the fee (so pay $20 on the card, get a $20 voucher back). Not ideal, but doable. I'd call back and try and get at least a $20 voucher out of it.
Feb 6, 2010, 8:36 am
#7
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I had to call to use an old NW paper ECV for $50 off. I was talking with a Chisholm agent and asked and was told the as a plat, there would be no fee. The e-mail receipt had the ticket and an additional $20 direct ticketing fee. I emailed and yesterday got a response (about a week) indicating that the fee would be credited back to my card.
Feb 6, 2010, 9:01 am
#8
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I had to call to use an old NW paper ECV for $50 off. I was talking with a Chisholm agent and asked and was told the as a plat, there would be no fee. The e-mail receipt had the ticket and an additional $20 direct ticketing fee. I emailed and yesterday got a response (about a week) indicating that the fee would be credited back to my card.
Feb 6, 2010, 12:13 pm
#10
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Just yesterday I had to call Delta for the THIRD time to get a $20 phone fee refunded. I stupidly called the Plat line back in January to use the 24-hour refund and purchse a new ticket for different dates. The agent mistakenly charged me the $20 ticketing fee.
Why is this not computerized Delta? It should be *easy* to just not charge the $20 if a Diamond or Plat or Gold has called in and is booking a ticket and they are the passenger flying.
If you're a conspiracy theorist this is Delta dinging anyone for $20 and then hoping no one realizes it so they can collect the fee. Personally, this is about the easiest thing you can do with IT. (IF passenger = Diamond/Plat/God, THEN ticketingfee = 0). DUH!
-RM
Why is this not computerized Delta? It should be *easy* to just not charge the $20 if a Diamond or Plat or Gold has called in and is booking a ticket and they are the passenger flying.
If you're a conspiracy theorist this is Delta dinging anyone for $20 and then hoping no one realizes it so they can collect the fee. Personally, this is about the easiest thing you can do with IT. (IF passenger = Diamond/Plat/God, THEN ticketingfee = 0). DUH!
-RM
Feb 6, 2010, 2:40 pm
#12
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I don't think this should come as a surprise to anyone. Delta is the FEE airline. And I'd really guess that someone, somewhere encourages these types of charges even to Plats, knowing that a great majority of them will slip through, or people won't bother to get it refunded.
Really despicable behavior.
Really despicable behavior.
Feb 6, 2010, 3:13 pm
#13
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I don't think this should come as a surprise to anyone. Delta is the FEE airline. And I'd really guess that someone, somewhere encourages these types of charges even to Plats, knowing that a great majority of them will slip through, or people won't bother to get it refunded.
Really despicable behavior.
Really despicable behavior.
Feb 6, 2010, 3:15 pm
#14
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This makes non-electronic vouchers a bit of a scam because they're actually worth $20 less than you think you're receiving, in other words take 40% off the top of a $50 voucher and 10% off the top of a $200 voucher.
NW would replace non-electronic vouchers with electronic ones if you mailed them to their redemption center & asked them to. Is that possible with Delta?
Feb 6, 2010, 3:17 pm
#15
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