Ticket Counters now operating as one entity?
Jan 31, 2010 | 11:55 am
#1
Original Poster
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Location: BNA
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Ticket Counters now operating as one entity?
Now that the SOC is place, the NW flt#s and callsigns are gone, and nwa.com no longer exists, should we expect uniformity at the ticket counter?
Last weekend at MDW the agent in the FC/Medallion line at the Delta counter refused to assist me as I wasn't on a NW flight. He sent me to the kiosk to check my bag, after which I waited for 10 minutes for my name to be called.
Should these issues be gone now? Or should I continue to expect agents to send me elsewhere for DL requests while they stand in front of a huge Delta sign wearing a Delta nametag?
Last weekend at MDW the agent in the FC/Medallion line at the Delta counter refused to assist me as I wasn't on a NW flight. He sent me to the kiosk to check my bag, after which I waited for 10 minutes for my name to be called.
Should these issues be gone now? Or should I continue to expect agents to send me elsewhere for DL requests while they stand in front of a huge Delta sign wearing a Delta nametag?
Jan 31, 2010 | 12:23 pm
#2
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Should be one everything now, as all airport agents are now using Deltamatic, instead of there being a PARS (NW)/Deltamatic (DL) split.
Jan 31, 2010 | 12:47 pm
#3
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Jan 31, 2010 | 1:27 pm
#4
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