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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   Ticket Counters now operating as one entity? (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1046383-ticket-counters-now-operating-one-entity.html)

BNA-WNFan Jan 31, 2010 11:55 am
Ticket Counters now operating as one entity?
 
Now that the SOC is place, the NW flt#s and callsigns are gone, and nwa.com no longer exists, should we expect uniformity at the ticket counter?

Last weekend at MDW the agent in the FC/Medallion line at the Delta counter refused to assist me as I wasn't on a NW flight. He sent me to the kiosk to check my bag, after which I waited for 10 minutes for my name to be called.

Should these issues be gone now? Or should I continue to expect agents to send me elsewhere for DL requests while they stand in front of a huge Delta sign wearing a Delta nametag?

mersk862 Jan 31, 2010 12:23 pm
Should be one everything now, as all airport agents are now using Deltamatic, instead of there being a PARS (NW)/Deltamatic (DL) split.

itsaboutthejourney Jan 31, 2010 12:47 pm
Originally Posted by mersk862 (Post 13294877)
Should be one everything now, as all airport agents are now using Deltamatic, instead of there being a PARS (NW)/Deltamatic (DL) split.
Dultamatic?
Deltamanic?
:D

mersk862 Jan 31, 2010 1:27 pm
Originally Posted by itsaboutthejourney (Post 13295030)
Dultamatic?
Deltamanic?
:D
I thought the working term here on FT was Delta-tragic :D


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