just CANNOT get miles to post
Dec 21, 2009 | 10:02 pm
#1
Original Poster
Join Date: Dec 2002
Location: PDX
Programs: Atmos Gold, HH Diamond, IHG Diamond
Posts: 2,747
just CANNOT get miles to post
I have emailed twice (NWA TTU) and called twice, and faxed my BPs and receipts once as requested. That is 5 requests, and no miles, after 4 weeks of trying. Admittedly, it was only for a lousy 500 MQMs and 625 RDMs on AS airlines, and it doesn't make a whit of difference with regards to status or an award, but this complete lack of responsiveness and utter indifference to the customer is absolutely infuriating. Other than emailing Kevin Pinto, is there any actual process by which DL honors its agreement to credit miles due?
Dec 21, 2009 | 10:16 pm
#2
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
I had the same problem back in October, 3 out of 4 flights on a trip had posted correctly. The 4th flight would not post regardless of my attempts. So I kept submitting, multiple times, and each time telling DL/NW that they were wasting my time and their's as all I wanted were my last flight to post correctly. It eventually happend.... 27 days later. If it takes 30+ times to submit, so be it.
Dec 21, 2009 | 11:09 pm
#3
Join Date: Nov 2009
Location: Yellow Springs
Programs: AS 75k
Posts: 1,523
I have emailed twice (NWA TTU) and called twice, and faxed my BPs and receipts once as requested. That is 5 requests, and no miles, after 4 weeks of trying. Admittedly, it was only for a lousy 500 MQMs and 625 RDMs on AS airlines, and it doesn't make a whit of difference with regards to status or an award, but this complete lack of responsiveness and utter indifference to the customer is absolutely infuriating. Other than emailing Kevin Pinto, is there any actual process by which DL honors its agreement to credit miles due?
