I have emailed twice (NWA TTU) and called twice, and faxed my BPs and receipts once as requested. That is 5 requests, and no miles, after 4 weeks of trying. Admittedly, it was only for a lousy 500 MQMs and 625 RDMs on AS airlines, and it doesn't make a whit of difference with regards to status or an award, but this complete lack of responsiveness and utter indifference to the customer is absolutely infuriating. Other than emailing Kevin Pinto, is there any actual process by which DL honors its agreement to credit miles due?