Gargoyle

Note that the way the old delta.com displayed your data was also much clearer than the new interface.

gpscuba2000

I had a NWA account which I used on and off for years. I had about 65k miles in my "lifetime" account. I am a Platinum with DL and never really thought about the merge until I was looking at my lifetime miles with DL. I realized that I would be that much closer to the million mile mark. I went then to merge my account, but I had missed the date. The note I got online was to wait until Oct. and try again.
In Oct. I received a letter from DL with my new account number - I promptly called DL and informed them that I had an active account number and was a Platinum. They confirmed and took all my info and told me they would fix it within two weeks. It has been about 4 and I was wondering if I should call back of if the fix is in the works.

itsaboutthejourney

+ 1.

Delta clearly is getting negative feedback from former WordClub customers about the decline of the clubs. Has the message gotten through in ATL?, and if so, are there any plans to address it?

MSP_vibe

On nwa.com I can manage and view my SWUs and ECVs in the Reservations section. I cannot find any way to do the same on delta.com. Can you please point me to this function before they disappear forever when the nwa.com site dies?

Thanks
John

jascmil

For what it's worth, count me as one of the inquiring minds, SMI! Thanks to you and your peers at Delta for paying attention to this forum -- hope something can finally be done to restore some semblance of fairness and user-friendliness to the "best-in class" loyalty program.

DP-340

Dear SMI,
It would be great if you participated more on FT (I noticed that you have only posted twice this month. i.e., on 11/1 and 11/17).
Thanks
DP340

Italy98

+1 ^ Having worked with computer systems for way to many years I know the headaches.

I've been trying since 25 Oct to have one segment posted with the associated miles to my account and still nothing as of this evening.

My miles transferred from NW to DL were posted then deducted without notice. Response to email inquiry was 'we are working on it'.

+1 to better transparency for booking award travel and since DL refers to it as a free ticket then do away with the fees.

secretsea18

I sympathize with your account frustrations....

My Loyalty bonus from early October just was posted, but I called the NW line who transferred me to a DL person (first agent did not have the DL computer at her station), and learned that my Loyalty bonus did not post due to an incorrect DL flight # being posted as my originating flight. DL agent fixed it, and then I got my miles. Maybe you have some sort of similar problem. I got nowhere using TTU (several back and forth!), but got action with a phone call to the PE line!

I completely agree with you regarding the award booking engine.... looked for a trip to EU for June '10, and kept getting a "one of your flights just sold out" message, even when I changed the flights. I never could figure out which flight was the "sold out" one, and just gave up in frustration. I never got to seeing how much of my mileage balance would be eaten up by that award!

starflyer

Having worked with computer systems for way too many years as well, I know the headaches of working with poorly designed/documented/implemented systems.

Italy98

Apparently they are experiencing system integration problems, are aware there are flights which posted that are not visible to the customers and are trying to resolve posting issues with the NW miles transfer. I'm not going there nor am I going to say anything more

You mean someone was to apply a thought process or two before putting together a system then document what they did and why, and what the system is supposed to do?

DL2SXM

Hi SMI, and thanks in advance for your help.

I recently booked an award itinerary on nwa.com for travel on delta flights and on delta planes (JFK to SYD). I didnt use delta.com because nwa.com offered me much better mileage redemption options and choices.

However, after I booked the itinerary, I did not get a delta confirmation # and when I called Delta, they had absolutely no record of the itinerary. I gave them my NWA confirmation # and still to my frustration, they couldnt bring up the reservation.

So, they transfered me to NWA and they told me the itinerary was not yet ticketed and would take 48 hours to do so. With that, I became very concerned that I would have to many problems and headaches with this itinerary and therefore, i cancelled it.

So with that, my two questions are this. With DL.com, I am accustomed to award travel being immediately confirmed, why not so with award bookings on nwa.com?

last question: Since this is essentially an award booking on nwa.com, can I do a same day confirmed to an earlier or later flight? Or will the delta GA's tell me that since I booked this award travel on nwa.com, that it wont be possible.

Thank you for your help.

lieu.

RobOnLI

There has always been a fundamental difference between the way NW and DL e-ticket itineraries. Remember that the two airlines are still technically separate operating carriers and are each individually responsible for issuing tickets, whether it's on their metal or not.

NW has always taken roughly 2-48 hours to issue an e-ticket. This is entirely normal and should not cause you concern. E-ticket issuance can take that long even for "normal" revenue tickets purchased through nwa.com or anywhere else. By "normal" I mean tickets that are paid with a credit card and have no vouchers attached to them. Depending on the time of day you make your purchase you may even see NWA/Singapore as the issuing office for the e-ticket.

Bottom line...do not panic when this happens. It's entirely normal and you are reserved a seat on the flights you chose and NWA will issue the ticket in due time. Availability changes on Delta's side for the SYD itinerary after you book the ticket have no effect on your itinerary. So even if NWA didn't issue the e-ticket yet and Delta or NW raise the award prices for your flights, you will still be charged the mileage that you booked at, not more. I guess my advice to you would be to rebook those flights if you still want them and nwa.com has them at an acceptable mileage redemption level.

I don't believe this matters because Delta does not allow SDC on international itineraries, even for the domestic portion of international itineraries.

-RM

DL2SXM

RobonLI

Thanks for the answers to my questions. I appreciate you taking the time to answer them.

Right now, I am sitting here saying, 'oh sh**, thats right about being unable to SDC on an international itin, even on the domestic legs. Oh well, I guess that 5 1/2 hour layover in LA will be spent at In N out plane spotting!!

I booked the award travel on nwa.com and wound up getting my confirmation e mail less then 3 hours after I booked it, so all is well. Thanks again.

DL2SXM

According to dl.com, when booking award travel, you should be able to mix and match cabins, such as flying one leg in coach while flying other legs in business class.

I also just got a letter stating the same thing.

However, unless I'm just plain missing something on dl.com, I have no clue as to how to perform a mix and match search regarding classes of cabin.

Can any Delta buff/employee in the know please explain how this is accomplished?

Thank you

Lieu

Italy98

Two items:

1. When does DL expect to have the issue accurately posting completed travel and all associated miles corrected. I received "We have been notified by our technology team that there's a bit of clean up to do with the way our members are seeing the postings and what they should be seeing. Please know that they're working diligently to correct this, but with the many phases of the integration and merger, it may be a bit before the kinks all get worked out." in response to this question on 19 Nov.

2. When signing in to DL.com at the beginning of each month Mrs. Italy and I are presented with "Provide Your Email Address

Pardon the interruption, but we noticed that you haven't provided a primary email address in your SkyMiles profile yet.

Please enter an email address where we can contact you in case you ever forget your SkyMiles PIN. As soon as you're done, we'll take you right back to what you were doing." even though we received "It's time to check-in" on 29 Nov.

Thank you.