Your Questions Answered - SMI update 10/20
Oct 22, 2009, 1:57 am
#16
FlyerTalk Evangelist
Join Date: Apr 2003
Location: Honolulu, Hawaiʻi [+MKK4 EBBER R577 EDSEL R577 ELKEY EXERT]
Posts: 15,826
If I haven't received my DL elite kit (as a former NW elite), is it still on its way or am I doomed to wait till Feburary 2010? SO received hers, so it's not an address or location problem.
Oct 23, 2009, 1:13 pm
#18
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
Oct 23, 2009, 2:05 pm
#19
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
You might want to pass along the hint that the DL award booking tool is regarded as worst in class even by otherwise staunch defenders of DL. With all the IT knowledge DL has, it's amazing that this situation has been allowed to persist.
Letting SM members log in and use NWA.COM to make their bookings is a good idea, because then they'll understand what we mean. Rename the domain DLAWARDBOOKING.COM and the SM elite might be a little happier.
Letting SM members log in and use NWA.COM to make their bookings is a good idea, because then they'll understand what we mean. Rename the domain DLAWARDBOOKING.COM and the SM elite might be a little happier.
Another hint to pass along, the NW kiosks are way faster and easier than the DL ones. Please take the best of both.
Oct 23, 2009, 2:23 pm
#20
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Plat, SPG Gold, Hilton Gold, Hertz #1 Gold, IC Ambassador, Avis Chairman's
Posts: 7,445
I think there was a curse on us NW Moderators as my merged SM account still isn't fixed...
There is no 2% Club... but there definately was a "NW Scoop Club"... might have to change it to the "DL SMI Club" now 
Oct 25, 2009, 2:39 pm
#21
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
Hi. My account activity has disappeared from delta.com. The account balance shows the correct amount, but the history is gone and delta.com shows 0 EQMs, 0 EQSs, etc.
All of my account history shows up when I pull it up on nwa.com with my Skymiles number.
What's going on with that?
(My first hope was that nwa.com will be the website that stays [just rebranded] but some reading here makes me think this is a problem with my account).
All of my account history shows up when I pull it up on nwa.com with my Skymiles number.
What's going on with that?
(My first hope was that nwa.com will be the website that stays [just rebranded] but some reading here makes me think this is a problem with my account).
Oct 28, 2009, 11:25 am
#22
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,210
SkymilesInsider let me express my sincere thanks for answering some of our questions. It's great to see Delta allow your increased presence here.
Now, will someone pleeasssee start to address some of our numerous headaches with award ticket bookings these days? (and I guess Delta oldtimers have experienced many of the problems for a much longer period of time.)
For example:
http://www.flyertalk.com/forum/12725083-post385.html
Please make the d*** online award search tools decently usable again!
And as expressed countless times on this forum, there needs to be:
(1.) more transparency on the award mileage levels and fees,
(2.) a reasonable number of award seats made available at non-stratospheric mileage levels, and
(3.) and at the very least measurably more award availability for Gold, Plats, and Diams including the lower mileage requirement business award seats for international itineraries.
Please directly answer our concerns about the multiple problems with Skymile awards - for a change (I've never seen anyone at Delta take on these issues head on with their customers.)
Please start to do something about this before I have to transfer even more of my business over to other airlines.
Now, will someone pleeasssee start to address some of our numerous headaches with award ticket bookings these days? (and I guess Delta oldtimers have experienced many of the problems for a much longer period of time.)
For example:
http://www.flyertalk.com/forum/12725083-post385.html
Please make the d*** online award search tools decently usable again!
And as expressed countless times on this forum, there needs to be:
(1.) more transparency on the award mileage levels and fees,
(2.) a reasonable number of award seats made available at non-stratospheric mileage levels, and
(3.) and at the very least measurably more award availability for Gold, Plats, and Diams including the lower mileage requirement business award seats for international itineraries.
Please directly answer our concerns about the multiple problems with Skymile awards - for a change (I've never seen anyone at Delta take on these issues head on with their customers.)
Please start to do something about this before I have to transfer even more of my business over to other airlines.
Oct 28, 2009, 10:28 pm
#23
Join Date: Jul 2000
Location: Roanoke, VA
Programs: DL Gold Hilton Gold
Posts: 2,436
As WorldPerks gold, I received increased award availability.
On delta.com - that availability is ONLY there when I am a traveler on that reservation.
Hasn't it occurred to you that elites frequently use their miles MORE for booking family members than for themselves?
Please give some consideration to adopting the more customer-friendly policy of allowing "increased award availability for elites" whether or not the elite traveler is booking an award ticket. (Remember - he or she may actually be flying the same itinerary but paying cash for his or her miles to help insure status for next year.)
On delta.com - that availability is ONLY there when I am a traveler on that reservation.
Hasn't it occurred to you that elites frequently use their miles MORE for booking family members than for themselves?
Please give some consideration to adopting the more customer-friendly policy of allowing "increased award availability for elites" whether or not the elite traveler is booking an award ticket. (Remember - he or she may actually be flying the same itinerary but paying cash for his or her miles to help insure status for next year.)
Oct 30, 2009, 2:18 pm
#24
Join Date: Jan 2004
Location: DCA
Posts: 3,395
Today I received an email from Bizperks saying that the merger date with Skybonus was the end of January. It assured me that "all my points were safe," but provided me with absolutely no details about how the conversion would occur or what earnings would be like going forward. It would be helpful if we could get some more concrete information about what that merger will eventually look like. (Fundamentally Skybonus and Bizperks are structured very differently)
Nov 1, 2009, 8:11 am
#25
Company Representative - Delta Air Lines
Original Poster
Join Date: Jul 2009
Location: Atlanta, GA
Programs: SkyMiles
Posts: 351
Today I received an email from Bizperks saying that the merger date with Skybonus was the end of January. It assured me that "all my points were safe," but provided me with absolutely no details about how the conversion would occur or what earnings would be like going forward. It would be helpful if we could get some more concrete information about what that merger will eventually look like. (Fundamentally Skybonus and Bizperks are structured very differently)
SkyMilesInsider
Nov 1, 2009, 9:51 am
#26
Join Date: Feb 2003
Location: New Orleans (for now)
Programs: DL PM, WN, SC, various other programs of lowly status
Posts: 1,673
SkyMilesInsider, are you aware of the problem most of us are having today (Nov 1) in that all of our mileage history is gone? The total miles are shown at the top but all other info like segments flown, etc shows 0 or -1.
Edited to add: This is not limited to WP transfers. A good number of us have never had WP accounts.
Edited to add: This is not limited to WP transfers. A good number of us have never had WP accounts.
Nov 1, 2009, 9:57 am
#27
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
SkyMilesInsider, are you aware of the problem most of us are having today (Nov 1) in that all of our mileage history is gone? The total miles are shown at the top but all other info like segments flown, etc shows 0 or -1.
Edited to add: This is not limited to WP transfers. A good number of us have never had WP accounts.
Edited to add: This is not limited to WP transfers. A good number of us have never had WP accounts.
Login to your account using nwa.com for now and you will see all of your account activity in tact and more easily readable than on delta.com.
-RM
Nov 1, 2009, 10:48 am
#28
Join Date: Jul 2006
Location: Inland Empire!
Programs: NW Plat (formerly), UA 1K, Hilton Silver, Hyatt Plat
Posts: 2,917
SkyMilesInsider, are you aware of the problem most of us are having today (Nov 1) in that all of our mileage history is gone? The total miles are shown at the top but all other info like segments flown, etc shows 0 or -1.
Edited to add: This is not limited to WP transfers. A good number of us have never had WP accounts.
Edited to add: This is not limited to WP transfers. A good number of us have never had WP accounts.
My account on both DL and NWA shows what they have posted to my account so far.... It is still missing the Loyalty bonuses since the integration, but will probably get them in near future?!
Nov 1, 2009, 12:14 pm
#29
Join Date: Feb 2003
Location: New Orleans (for now)
Programs: DL PM, WN, SC, various other programs of lowly status
Posts: 1,673
Nov 1, 2009, 3:33 pm
#30
Join Date: Jul 2006
Location: Inland Empire!
Programs: NW Plat (formerly), UA 1K, Hilton Silver, Hyatt Plat
Posts: 2,917
What I believe was meant was that you can look at your Skymiles accounts on both DL.com and NWA. com. The way that nwa.com records your data is much more clear than the labels on the dl.com accounting records.