High number of cards compromised
Feb 11, 2009 | 11:47 am
#1
Original Poster
Join Date: May 2007
Location: The Emerald City
Programs: 1MM AA - finally
Posts: 362
High number of cards compromised
Last week both myself and a coworker had our cards cancelled by citibank and are being re-issued new cards.
None of mine or her other cards are having any issues.
Citibank told me it was a merchant that had information compromised but they are still investigating and they can't release information until the investigation is over, but it seems strange that they had me change my password if it was a merchant that lost information...
I'm frustrated because it's taking so long for the replacement cards to get and I can't earn miles right now, I missed an autopay I used that credit card for... ugh. (I can't even make an online payment on the card. How stupid is that?)
None of mine or her other cards are having any issues.
Citibank told me it was a merchant that had information compromised but they are still investigating and they can't release information until the investigation is over, but it seems strange that they had me change my password if it was a merchant that lost information...
I'm frustrated because it's taking so long for the replacement cards to get and I can't earn miles right now, I missed an autopay I used that credit card for... ugh. (I can't even make an online payment on the card. How stupid is that?)
Feb 11, 2009 | 11:54 am
#2
Join Date: Nov 2006
Programs: AA EXP, 1 MM, AC, HH Diamond, Marriott Silver, Hertz 5*
Posts: 4,010
This has happened to me twice with Citi--once on a personal AA card and recently on a business card.
I didn't find any bogus charges, but that's a little disconcerting. In my case, though, I received new cards with activation instructions before the old accounts were canceled.
I didn't find any bogus charges, but that's a little disconcerting. In my case, though, I received new cards with activation instructions before the old accounts were canceled.
Feb 11, 2009 | 12:06 pm
#4
Join Date: May 2004
Location: SAN
Programs: AA EXP/LT Plat (4 MM), SPG LT Plat (Bonvoy doesnt exist to me), HH Diamond via cc, Hyatt Globalist
Posts: 1,713
I've not faced this account compromised situation, but every time I've time I've needed to replace a card (lost, damaged, whatever), Citi has sent it to me via Fedex. I would never be willing to wait into the following week to get my replacement card.
Feb 11, 2009 | 12:10 pm
#5
Join Date: Sep 2007
Location: stl
Programs: AA LT Ex Plat/8.1mm. WN companion pass. SPG LT Titanium.
Posts: 3,181
This has happened to me twice with Citi--once on a personal AA card and recently on a business card.
I didn't find any bogus charges, but that's a little disconcerting. In my case, though, I received new cards with activation instructions before the old accounts were canceled.
I didn't find any bogus charges, but that's a little disconcerting. In my case, though, I received new cards with activation instructions before the old accounts were canceled.
Feb 11, 2009 | 12:32 pm
#6
Join Date: Jan 2004
Location: Chicago, IL USA
Posts: 31
AA World Platinum MC Compromised
Yes, I too received a call from Citibank telling me that my credit card was compromised and would be cancelled. Second time for this card in the last 18months. When I pushed for more information regarding the alleged compromise, especially as it related to personal information, I was told there was nothing more they could tell me. I don't feel confident that there isn't more to than they are letting on....
Feb 11, 2009 | 12:33 pm
#7
FlyerTalk Evangelist
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Titanium, HH Gold
Posts: 11,049
Citi is terrible about these security blocks/cancellations! The worst is when it happens when you are traveling overseas and won't be in any one place long enough to receive a temporary replacement card.
And when it happens, they won't talk with you about it because "it's an ongoing investigation."
And when it happens, they won't talk with you about it because "it's an ongoing investigation."
Feb 11, 2009 | 1:39 pm
#8
Join Date: Feb 2006
Location: Tucson, AZ
Programs: AA Platinum, HIlton Gold
Posts: 191
This happened to me once with Citibank before as well.
This situation is more likely related to the Heartland hacking incident that was recently reported. Something like 100 million cards at any of thousands of merchants. We had several (non-Citi) corporate cards canceled last week during a company meeting. My bank also sent me an email to tell me a new debit card is on the way.
As far as I know most companies are sending the new cards before canceling the old ones as there are just too many to cancel (take the financial system to a halt!).
This situation is more likely related to the Heartland hacking incident that was recently reported. Something like 100 million cards at any of thousands of merchants. We had several (non-Citi) corporate cards canceled last week during a company meeting. My bank also sent me an email to tell me a new debit card is on the way.
As far as I know most companies are sending the new cards before canceling the old ones as there are just too many to cancel (take the financial system to a halt!).
Feb 11, 2009 | 1:57 pm
#9
Join Date: Apr 2004
Location: TPA/AUS
Programs: AA EXP/2MM/AC; UA Silver; AS; DL; Marriott LTT; National Car Elite
Posts: 2,449
This happened to me at least once, and it's a real big pain, since I use my Citicard to automatically pay for almost everything.
Another time they took it upon themselves to upgrade my card, but it took forever to get the card. In the meanwhile, I was trying to get a pre-authorization removed from my card but the merchant wouldn't remove it without my new expiration date.
Another time they took it upon themselves to upgrade my card, but it took forever to get the card. In the meanwhile, I was trying to get a pre-authorization removed from my card but the merchant wouldn't remove it without my new expiration date.
Feb 11, 2009 | 2:21 pm
#10
Join Date: Dec 2002
Location: LI, NY
Programs: AA EXP, AAdv since Day One
Posts: 2,703
A couple of weeks ago there was a story about a credit card payment clearing house (Heartland Payment Systems) that got breached. Big numbers of cards got potentially compromised. I bet that is the source of all this. I don't think AA per se was the issue as my two cards have not been replaced and are just fine. Rather it is probably where you used those cards and whether Heartland cleared the transaction.
http://www.2008breach.com/
http://www.2008breach.com/
Feb 11, 2009 | 2:30 pm
#11
Join Date: Aug 2008
Location: Boston, MA (BOS)
Programs: AA PLT Pro 2MM, DL Gold, UA Silver, Marriott Titanium + LT Plat, COFC Venture X, HHonors Diamond
Posts: 5,603
I had the same thing happen too with my Citi Business MC in November. They simply cut off the card and sent me a new one.
Feb 11, 2009 | 2:34 pm
#12
Join Date: Feb 2009
Location: DFWex-BOS
Programs: AA PLTPRO, 2MM, Bonvoy PLT, NYT Monday crossword puzzle solver extraordinaire
Posts: 1,501
A couple of weeks ago there was a story about a credit card payment clearing house (Heartland Payment Systems) that got breached. Big numbers of cards got potentially compromised. I bet that is the source of all this. I don't think AA per se was the issue as my two cards have not been replaced and are just fine. Rather it is probably where you used those cards and whether Heartland cleared the transaction.
http://www.2008breach.com/
http://www.2008breach.com/
Feb 11, 2009 | 2:46 pm
#13
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 34,039
Cheers.
Feb 11, 2009 | 3:30 pm
#15
Moderator: Alaska Airlines Atmos Rewards
Join Date: Feb 2005
Posts: 13,643
BofA also had to reissue a large number of its cards. I received my new card last Friday. I experienced no interruption in card acceptance. Several autopays were processed after the new card was issued.