High number of cards compromised
 

Last week both myself and a coworker had our cards cancelled by citibank and are being re-issued new cards.

None of mine or her other cards are having any issues.

Citibank told me it was a merchant that had information compromised but they are still investigating and they can't release information until the investigation is over, but it seems strange that they had me change my password if it was a merchant that lost information...

I'm frustrated because it's taking so long for the replacement cards to get and I can't earn miles right now, I missed an autopay I used that credit card for... ugh. (I can't even make an online payment on the card. How stupid is that?)

This has happened to me twice with Citi--once on a personal AA card and recently on a business card.

I didn't find any bogus charges, but that's a little disconcerting. In my case, though, I received new cards with activation instructions before the old accounts were canceled.

Happened to me about 4 months ago. Some hotel reservation confirmations had to be reconfirmed when the new card arrived.

I've not faced this account compromised situation, but every time I've time I've needed to replace a card (lost, damaged, whatever), Citi has sent it to me via Fedex. I would never be willing to wait into the following week to get my replacement card.

this just happened to me on my aa business card. the other two cards on this account however were fine.

AA World Platinum MC Compromised
 

Yes, I too received a call from Citibank telling me that my credit card was compromised and would be cancelled. Second time for this card in the last 18months. When I pushed for more information regarding the alleged compromise, especially as it related to personal information, I was told there was nothing more they could tell me. I don't feel confident that there isn't more to than they are letting on....

Citi is terrible about these security blocks/cancellations! The worst is when it happens when you are traveling overseas and won't be in any one place long enough to receive a temporary replacement card.

And when it happens, they won't talk with you about it because "it's an ongoing investigation." :rolleyes:

This happened to me once with Citibank before as well.

This situation is more likely related to the Heartland hacking incident that was recently reported. Something like 100 million cards at any of thousands of merchants. We had several (non-Citi) corporate cards canceled last week during a company meeting. My bank also sent me an email to tell me a new debit card is on the way.

As far as I know most companies are sending the new cards before canceling the old ones as there are just too many to cancel (take the financial system to a halt!).

This happened to me at least once, and it's a real big pain, since I use my Citicard to automatically pay for almost everything.

Another time they took it upon themselves to upgrade my card, but it took forever to get the card. In the meanwhile, I was trying to get a pre-authorization removed from my card but the merchant wouldn't remove it without my new expiration date.

A couple of weeks ago there was a story about a credit card payment clearing house (Heartland Payment Systems) that got breached. Big numbers of cards got potentially compromised. I bet that is the source of all this. I don't think AA per se was the issue as my two cards have not been replaced and are just fine. Rather it is probably where you used those cards and whether Heartland cleared the transaction.

http://www.2008breach.com/

I had the same thing happen too with my Citi Business MC in November. They simply cut off the card and sent me a new one.

I think you are exactly right. I got a call this morning, and the CSA mentioned that as the reason for needing to replace my card. She asked me to verify several non-swipe transactions, which I did all of them. They cancelled my card anyway, but are fedexing me a new one tomorrow.

Happened to mrs. brp in the same timeframe. New card just shows up. I have a Citi bronze, but I rarely use it, prefering my Starwood Amex. So, mine probably wasn't in the breach bunch.

Cheers.

I now know in the future I need to ask them to Fed Ex it to me...

BofA also had to reissue a large number of its cards. I received my new card last Friday. I experienced no interruption in card acceptance. Several autopays were processed after the new card was issued.