Barclays Security Verification Problem
Dec 24, 2020, 4:06 pm
#1
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Barclays Security Verification Problem
Hi all, I am not sure whether anyone has encountered this problem. I received the new Jetblue card from Barclays, but then I was asked by the Barclays' security team to provide documents for identity verification. I faxed in all the required documents, but was told that the documents were too dark to read. However, the documents looked fine to me. I changed the fax machine, made the documents lighter, but I was still told that the documents were still too dark. What can I do? Any suggestions? Thanks!
Dec 24, 2020, 4:34 pm
#2
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Hi all, I am not sure whether anyone has encountered this problem. I received the new Jetblue card from Barclays, but then I was asked by the Barclays' security team to provide documents for identity verification. I faxed in all the required documents, but was told that the documents were too dark to read. However, the documents looked fine to me. I changed the fax machine, made the documents lighter, but I was still told that the documents were still too dark. What can I do? Any suggestions? Thanks!
Dec 24, 2020, 11:29 pm
#3
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Dec 25, 2020, 12:42 am
#4
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I don't know how Barclay's fax machine works. But if you have sent twice by fax, the chance is you will have to send that in.
Dec 25, 2020, 3:42 pm
#5
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I scan a lot of personal and business documents now and securely email the business ones. I do find that color documents scanned in color tend to be much cleaner than color to B&W. Not sure what kind of docs you’re trying to fax.
Dec 25, 2020, 8:32 pm
#6
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Is there a secure email for personal application? I am trying to fax my social security card.
Dec 26, 2020, 10:17 am
#7
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I've read about a few free or inexpensive ones, but I have a sub to Microsoft 365 and that has an encryption capability through Outlook. I pay about $100/year and it includes MS Office apps and it includes 5 or 6 users and 1TB storage per person.
Dec 26, 2020, 1:19 pm
#8
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I have Office 365 as well. Do you mind telling me how to fax the documents to Barclays using Office 365?
Dec 26, 2020, 1:30 pm
#9
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Again - you are not the problem, but Barclay's fax machine.
Dec 26, 2020, 2:42 pm
#10
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How are you faxing the card?
Dec 26, 2020, 2:45 pm
#11
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The encryption through Office is available in Outlook (email). There is no fax application in Office as far as I know. If you have the Social Security card in a pdf you could attach it to an email if they have an email address you can send it to you. I also use efax, which is a free fax service, but that’s probably about as secure as just emailing it without encryption.
How are you faxing the card?
How are you faxing the card?
Dec 26, 2020, 4:09 pm
#12
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The only other thing you might look into is if Barclays offers a Secure Messaging option on your account when you log in. I don't have an account with them, but on my Chase account I can send them a Secure Message and add an attachment to it of up to 10 MB. You would still need a scanner here or maybe take a picture of it with a phone or tablet.