Originally Posted by kgkg

Hi all, I am not sure whether anyone has encountered this problem. I received the new Jetblue card from Barclays, but then I was asked by the Barclays' security team to provide documents for identity verification. I faxed in all the required documents, but was told that the documents were too dark to read. However, the documents looked fine to me. I changed the fax machine, made the documents lighter, but I was still told that the documents were still too dark. What can I do? Any suggestions? Thanks!