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-   -   Dynamic Currency Conversion (DCC) [2014-2016] (https://www.flyertalk.com/forum/credit-card-programs/1542983-dynamic-currency-conversion-dcc-2014-2016-a.html)

AA_EXP09 Jul 28, 2014 8:36 am


Originally Posted by reclusive46 (Post 23265361)
You've got to remember how extortinate fuel is in many European countries though, most people don't even carry the the £80 or £90 (135 and 155 USD respectively) to fill up their car (I'm lucky if thats enough to fill up my car as Diesel is even more expensive!)! So I don't think paying cash for fuel would catch on! Its not like in the US where you can hand the cashier 40 or 50 dollars and it'll almost fill up a sedan. + A lot of people use cash back credit cards (the Santander 123 World MasterCard and American Express Platinum Cashback card is very popular in the UK), where you get 3% to 5% back on petrol anyway, so you'd still be breaking even. (+ The fact its illegal to charge extra to charge a credit card price for petrol in many EU member states, so its not really an issue).

and also how public transport is a much better option there (the tube after all is a world class transport system while a comparable option is not available in many, if not most American cities.)

reclusive46 Jul 28, 2014 9:11 am


Originally Posted by AA_EXP09 (Post 23269648)
and also how public transport is a much better option there (the tube after all is a world class transport system while a comparable option is not available in many, if not most American cities.)

That seems to be the general opinion but outside of London most public transport is shocking in the UK. On weekends a lot of public transport isn't even running. I don't have much better experiences in a lot of other non-capital European cities (although some are good).

AllieKat Jul 28, 2014 9:23 am


Originally Posted by reclusive46 (Post 23269855)
That seems to be the general opinion but outside of London most public transport is shocking in the UK. On weekends a lot of public transport isn't even running. I don't have much better experiences in a lot of other non-capital European cities (although some are good).

Agreed, but it's still a lot better than American public transport. Try public transport here outside of the largest cities.

reclusive46 Jul 28, 2014 9:25 am


Originally Posted by alexmt (Post 23269931)
Agreed, but it's still a lot better than American public transport. Try public transport here outside of the largest cities.

I suppose it would be better to say "What public transport?" from my experience in the US :P

BadgerBoi Jul 28, 2014 7:39 pm


Originally Posted by Majuki (Post 23264692)
Wrong. Wrong. Wrong. Wrong. Wrong. By definition, a FTF will be levied on any foreign transactions, regardless of the currency denomination of the transaction. So even in the person faced with this choice follows this advice exactly and "correctly" chooses DCC because the fee is only 2% vs. the issuer's 3%, the customer will have just paid a 5% surcharge for that transaction. Never ever accept DCC, especially if your card has a FTF. The choice is abundantly clear if your card charges a FTF.

Thank you! Not long ago a friend of mine was telling me how wonderful it was that BHV in Paris (owned by Galeries Lafayette iirc) could charge her in Australian dollars, therefore saving her oodles of money. Hard as I tried I could not convince her to select euros next time she was faced with DCC. I'm going to commit your post to memory as it explains beautifully and clearly what I was trying to tell her.

kebosabi Jul 28, 2014 7:54 pm


Originally Posted by reclusive46 (Post 23269855)
That seems to be the general opinion but outside of London most public transport is shocking in the UK. On weekends a lot of public transport isn't even running. I don't have much better experiences in a lot of other non-capital European cities (although some are good).

Mass transit in Asia, especially Tokyo, Seoul, Taipei, Hong Kong, and Singapore are equally as good as European cities, IMO. And these are actually the cities where mass transit is actually profitable, so much that they are actually list themselves as a for profit corporations (so technically, "public" transit isn't the right word for mass transit in Asia) in their respective stock exchanges because everyone uses transit to get around. Can you imagine the LA Metro, Chicago CTA, or the NYC Metro as a for profit corporation publicly listed on the NYSE? LOL

zyxlsy Jul 28, 2014 8:08 pm


Originally Posted by Majuki (Post 23269604)
I still can't explain the slight discrepancy in between the listed exchange rates and the official Visa rate unless it's some instantaneous rate that the acquirer pulls from Visa?

Me neither, and that is baffling me...

Also, I've pulled some transactions from statements.

Here are the ones from CSP:

05/31 IPPUDO SINGAPORE 38.52
06/01 SINGAPORE DOLLAR
48.26 X 0.798176543 (EXCHG RATE)
06/02 POPEYES CHICKEN & BISCUIT SINGAPORE 12.77
06/02 SINGAPORE DOLLAR
16.00 X 0.798125000 (EXCHG RATE)
05/31 JUMBO SEAFOOD PTE LTD SINGAPORE 94.02
06/02 SINGAPORE DOLLAR
117.82 X 0.797996944 (EXCHG RATE)
Ones from United Club card:

06/01 SINGAPORE ZOO-TICKETING SINGAPORE 102.18
06/01 SINGAPORE DOLLAR
128.00 X 0.798281250 (EXCHG RATE)
05/31 DFS VENTURE S P/L - SCOTT SINGAPORE 37.52
06/01 SINGAPORE DOLLAR
47.00 X 0.798297872 (EXCHG RATE)
06/02 SINGAPORE FLYER PL SINGAPORE 52.67
06/02 SINGAPORE DOLLAR
66.00 X 0.798030303 (EXCHG RATE)
05/31 COLD STORAGE-BJ SINGAPORE 24.58
06/02 SINGAPORE DOLLAR
30.80 X 0.798051948 (EXCHG RATE)
You see for posting date 6/1, Club vs CSP is 0.798297872 / 0.798176543 max, which is 0.015% higher; and for 6/2 is 0.798051948 / 0.797996944 max, which is 0.007% higher. Also, you see Club rates are always higher than CSP, no exceptions.

Visaeurope.com gives 0.7983390000 for 6/1 and 0.7983390000 for 6/2, and Visa.com gives 0.798260 for 6/1 and 0.798260 for 6/2.

Majuki Jul 28, 2014 10:28 pm


Originally Posted by zyxlsy (Post 23273170)
Also, I've pulled some transactions from statements.

....

05/31 IPPUDO SINGAPORE 38.52
06/01 SINGAPORE DOLLAR
48.26 X 0.798176543 (EXCHG RATE)

I've got one of those too... :D

06/05 IPPUDO AUSTRALIA PTY SYDNEY 73.87
06/05 AUSTRALIAN DOLLAR
79.00 X 0.935063291 (EXCHG RATE)

Originally Posted by zyxlsy (Post 23273170)
Me neither, and that is baffling me...

Let's compare my use of CSP:

06/06 PAPINELLE PTY LTD PADDINGTON 207.01
06/09 AUSTRALIAN DOLLAR
221.00 X 0.936696832 (EXCHG RATE)
06/07 PLINE PH WORLD SQ SYDNEY 37.76
06/09 AUSTRALIAN DOLLAR
40.31 X 0.936740262 (EXCHG RATE)
06/07 FUJIYA JAPANESE REST SYDNEY 69.60
06/09 AUSTRALIAN DOLLAR
74.30 X 0.936742934 (EXCHG RATE)
with my use of the Marriott Rewards Premier card:

06/08 GUZMAN Y GOMEZ WORLD SYDNEY 22.95
06/09 AUSTRALIAN DOLLAR
24.50 X 0.936734693 (EXCHG RATE)
06/10 COLES QUEENS PLAZA QLD 13.64
06/09 AUSTRALIAN DOLLAR
14.56 X 0.936813186 (EXCHG RATE)
06/08 MCDONALDS WYNYARD RAM SYDNEY 7.59
06/09 AUSTRALIAN DOLLAR
8.10 X 0.937037037 (EXCHG RATE)
The exchange rates on the Marriott card seem to be slightly higher on average than the CSP, and both rates are higher than the Visa USA rate of 0.936106 for June 9th. If you use the June 9th Visa USA rate, you'll get discrepancies for most of the posted transaction amounts. However, if I look at the Account Activity online, I see that all of the transactions actually have a Post Date of June 10th. If instead I use the Visa USA rate for June 10th, which was 0.936706, you will find all of the posted amounts will match if you take each transaction's AUD amount, multiply it by the 0.936706 rate, and round to the nearest cent. It's a bit cumbersome, but I believe this method should work when requesting credit for a forced DCC transaction. In summary for Chase cards:
  1. Save your receipt and wait for the transaction to post to the Account Activity online
  2. Use the Visa USA exchange rate from the Post Date and multiply the exchange rate by the amount of the local currency on the receipt
  3. Subtract the result from the USD amount on your receipt to determine the dollar amount by which you were overcharged due to DCC
  4. File a dispute with Chase for this amount and request a Reason Code 76 chargeback stating that you were not offered the option of paying in the local currency

percysmith Jul 28, 2014 10:44 pm


Originally Posted by Majuki (Post 23273668)
but I believe this method should work when requesting credit for a forced DCC transaction. In summary for Chase cards:
  1. Save your receipt and wait for the transaction to post to the Account Activity online
  2. Use the Visa USA exchange rate from the Post Date and multiply the exchange rate by the amount of the local currency on the receipt
  3. Subtract the result from the USD amount on your receipt to determine the dollar amount by which you were overcharged due to DCC
  4. File a dispute with Chase for this amount and request a Reason Code 76 chargeback stating that you were not offered the option of paying in the local currency

With respect I disagree:

To tell whether you've been DCCed: if card currency amount (us$ in your case) on the slip matches posted amount, DCC.

Reason code 76 chargeback: always ask for full chargeback in the first instance. Never offer to calculate what the amount should have been as it is merchant's obligation to post in local currency properly after chargeback completed. Only where issuer does not offer to chargeback do you accept a calculated settlement.

Majuki Jul 28, 2014 11:05 pm


Originally Posted by BadgerBoi (Post 23273036)
Thank you! Not long ago a friend of mine was telling me how wonderful it was that BHV in Paris (owned by Galeries Lafayette iirc) could charge her in Australian dollars, therefore saving her oodles of money. Hard as I tried I could not convince her to select euros next time she was faced with DCC. I'm going to commit your post to memory as it explains beautifully and clearly what I was trying to tell her.

I'm glad it can provide some talking points for you to try to convince your friend. If you read back a couple of posts, you will find similar stories where a number of us have attempted to convince friends, family and traveling companions to avoid DCC and always request local currency.

I don't know if Australian card issuers use currency conversion fees or foreign transaction fees. In the US, pretty much all issuers now use foreign transaction fees for cards that have them, so you'll get hit with the FTF even if you choose DCC.

A quick way to end any argument with DCC is ask the person why would the merchant be providing such a service if there was no economic benefit to the merchant? There's good money to be made in currency conversion, and you needn't look further than any of the currency exchange booths at an international airport. The merchant provides DCC as a value-added service, and the customer pays a premium for using that service.

Majuki Jul 28, 2014 11:09 pm


Originally Posted by percysmith (Post 23273719)
With respect I disagree:

To tell whether you've been DCCed: if card currency amount (us$ in your case) on the slip matches posted amount, DCC.

Reason code 76 chargeback: always ask for full chargeback in the first instance. Never offer to calculate what the amount should have been as it is merchant's obligation to post in local currency properly after chargeback completed. Only where issuer does not offer to chargeback do you accept a calculated settlement.

I guess zyxlsy have been wasting a lot of time on a pointless exercise. :) You're the expert on Reason Code 76 chargebacks, so in the event I ever have to file one, I will do it for the full amount. I've never pursued a chargeback for DCC, but when I've done domestic transactions in which I've been overcharged the issuer has always asked me by how much. I incorrectly assumed the procedure would be similar for DCC.

But hey... it's not really my job to figure out by how much I've been overcharged with DCC now is it? The merchant brought on this problem, so it's on the merchant to fix it. :p

zyxlsy Jul 29, 2014 12:40 am


Originally Posted by Majuki (Post 23273668)
I've got one of those too... :D

06/05 IPPUDO AUSTRALIA PTY SYDNEY 73.87
06/05 AUSTRALIAN DOLLAR
79.00 X 0.935063291 (EXCHG RATE)
If you use the June 9th Visa USA rate, you'll get discrepancies for most of the posted transaction amounts. However, if I look at the Account Activity online, I see that all of the transactions actually have a Post Date of June 10th. If instead I use the Visa USA rate for June 10th, which was 0.936706...

You've got a big party going to IPPUDO in Sydney, or it costs twice much than Singapore :confused:

Regarding the posting date issue, you are saying even though the posting date listed in the statement is 6/9, it is actually 6/10 by looking at the activities page? I will go back and check it out...


Originally Posted by percysmith (Post 23273719)
With respect I disagree:

Reason code 76 chargeback: always ask for full chargeback in the first instance.


Originally Posted by Majuki (Post 23273784)
You're the expert on Reason Code 76 chargebacks, so in the event I ever have to file one, I will do it for the full amount. I've never pursued a chargeback for DCC, but when I've done domestic transactions in which I've been overcharged the issuer has always asked me by how much. I incorrectly assumed the procedure would be similar for DCC.

@percysmith: The Chase's online dispute system requires you to input the correct amount for any dispute. Therefore, we were trying to figure out what kind of number we should use.

I haven't tried disputing DCC with Chase for months, as I didn't get many (just one). I don't know whether Chase's system has changed, but I remember I couldn't simply request a "reason code 76 chargeback" without filing a dispute online, thus requiring the "correct amount" as it couldn't be left blank...

percysmith Jul 29, 2014 12:47 am

zxylsy - oh. I'm not aware Chase's system works like that. In HK we file paper forms and I fill in foreign currency that should have been charged (even if the forms ask for HKD).

That way, the bank has no easy claim to pay me off and have to chargeback the issuer and merchant instead. Which is exactly what I want done.

zyxlsy Jul 29, 2014 1:36 am


Originally Posted by percysmith (Post 23274054)
zxylsy - oh. I'm not aware Chase's system works like that. In HK we file paper forms and I fill in foreign currency that should have been charged (even if the forms ask for HKD).

That way, the bank has no easy claim to pay me off and have to chargeback the issuer and merchant instead. Which is exactly what I want done.

In Chase's system, it's like they ask for a correct amount, and all the instances I encountered, they just credit you the difference.

So this "correct amount" is kinda important. No so high that we feel guilty, but not so low that we lose money...

Also, having been following your posts, I see you pay particular attention to the difference between being charged in HKD and being charged in foreign currencies. I think this may be because HK banks give extra promo miles for foreign currency charges?

With Chase, it doesn't matter, so whether the merchant charges you which currency, the final number is gonna be USD, whether DCC does that for you, or Visa does that for you. And, the miles we get is only related to the final USD number.

In case you get credit for the DCC difference, you just get less miles according to that difference. It is all post-currency-conversion.

Therefore I don't have the absolute pressure to pursue chargebacks. If the gap is filled by whomever, I am all OK. :D

percysmith Jul 29, 2014 1:49 am


Originally Posted by zyxlsy (Post 23274198)
Also, having been following your posts, I see you pay particular attention to the difference between being charged in HKD and being charged in foreign currencies. I think this may be because HK banks give extra promo miles for foreign currency charges?

Yes (many of them):

https://www.redhotoffers.hsbc.com.hk...erchant-offer/

"13.Cardholders...are entitled to receive an extra $1 RewardCash for every HK$20 equivalent spent in respect of each single overseas transaction (as defined in Clause 14)

14.Overseas transactions are transactions conducted outside Hong Kong and in any currency except Hong Kong Dollars. "

http://www.citibank.com.hk/english/c...p=HKENCCPWAGD2

"4. This promotion applies to "Eligible Transactions" made by the Eligible Card during the Promotion Period. Eligible Transactions include

a. "Eligible Local Transactions" which refer to all local retail transactions, monthly installments of the newly-billed interest-free installment plan and cash advances posted during the Promotion Period and made in Hong Kong dollars, Renminbi & Macau Patacas.
b. "Eligible Overseas Transactions" which refer to all overseas retail transactions and cash advances posted during the Promotion Period and made in foreign currencies (excluding Renminbi & Macau Patacas)

5. ...Cardholders...can enjoy the "Promotional Miles Earn Rate" on "Subsequent Local Transactions" or "Subsequent Overseas Transactions" (i.e. HK$5,001 and above subsequent Eligible Transactions) in the same respective phase, as shown below...

...Promotional Miles Earn Rate on Subsequent Local Transactions...HK$5,000 HK$5,001 and above HK$5= 1 Asia Miles


...Promotional Miles Earn Rate on Subsequent Overseas Transactions...HK$5,001 and above HK$2= 1 Asia Miles "

[Also, Citi HK has prohibited the awarding of any points whatsoever on DCC transactions so a HK$ transaction not incurred in HK can be understood to earn no points/miles. That's why I stopped the boat at Taj Exotica Maldives]


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