Thanks for moving it to the correct forum

Yes, you experienced Dynamic Currency Conversion. You can file a dispute for the transaction with Chase online (select other reason) stating that you were not given a choice to be charged local currency. They can rerun the transaction in pesos the second time around.

Problem is daweeze02 only has 120 days after transaction date to charge back.

Covert DCC - Malaysia
 

Inserted card into slot on pos terminal at a shop in One Utama in KL and expected to key in pin and/or sign.

Sales assistant moves to another terminal away from where card is inserted and processes payment.

My receipt is produced which says 'no signature required' and total amount is RM 399.

Just about to leave when the 2nd terminal spews out the merchants copy which is lengthy with DCC language and has 2 totals on it RM 399 and about $AU 127

Ask them to void several times but they look blank and suddenly don't speak English very well.

I grab the merchant's copy and tick the RM 399 box and write DCC refused on it and leave the shop

Online MC transaction history shows an $AU 127.xx debit pending.

As my card has a 0% loading the MC calculator shows RM 399 would have converted into approximately $AU 120.

7 extra bucks for sweet fanny adams and annoyed I was duped.

I will chargeback when I get back to OZ but really not sure how I could have prevented this...

Malaysia are introducing chip & pin (6 figure) as of 1/1/2017 which I hope will make it easier to prevent this kind of ripoff

My solution: use an American Express card.

Almost always the DCC amount will be held for the pending transaction. In most cases, you won't know if it was without or with DCC until the transaction posts. The post facto DCC certainly violates MasterCard's policy. Fortunately, MasterCard is more permissive than Visa and allows a buyer's remorse, even when you've been duped into signing a DCC receipt. (You didn't sign/enter a PIN for anything with DCC here, and your customer receipt clearly shows no choice/DCC verbiage.)

Definitely file the chargeback (Reason Code 4846 for MasterCard) if in fact the DCC amount posts.

Unfortunately, I am beginning to go more and more down this road. I find myself using the SPG AmEx for all of my Marriott stays now (with better earnings too). I also recently got the ICBC UnionPay card for China when it's too much hassle at every corner to dodge DCC.

The issue is that American Express doesn't have as high of an acceptance rate with some merchants, and a 0% FTF/FCF AmEx may not be an option like it is with most premium/branded American Express cards in the US. I do encourage people to provide feedback to Visa/MC card issuers, especially where there's another choice such as the Chase Marriott Visa v. SPG AmEx or Citi Hilton v. AmEx Hilton and state you're shifting your spend to the AmEx because of non-compliant merchants with DCC. Chase has been the most responsive, and they even provide guidance about disputing a DCC transaction (although they don't call it out by name).

"Almost always the DCC amount will be held for the pending transaction. In most cases, you won't know if it was without or with DCC until the transaction posts"

This is exactly what happened...

Great knowledge on this forum and I'm learning fast.

It was showing as AUD$127 in the pending transaction history and has now been posted as AUD$120 which ties in with the MC rate calculator so in the end I wasn't DCC'd

It's a relief I don't have to chargeback for 7 bucks but I would have done so on principle

This whole issue sucks, millions of $ siphoned off for nothing

You have to be a Swiss or a Briton on certain days to like DCC

Glad to hear it. ^

I wonder why the merchant's slip printed out the DCC language even though the first receipt for the customer did not?

I haven't been to Malaysia, but I thought merchants in Malaysia were generally compliant.

"transaction date" is usually the date it has been charged to the account, sometimes it's even a later date.

Source: See MasterCard's chargeback guide or VISA's rules and regulations.

http://usa.visa.com/dam/VCOM/downloa...les-public.pdf PSR-847

Transaction Date The date on which a Transaction between a Cardholder and a Merchant or an Acquirer occurs.

http://www.mastercard.us/content/dam...back-guide.pdf page 399

Transaction Date

The Transaction date appearing in DE 12 (Date and Time, Local Transaction) is specified as follows

For the following transation... The transaction date is the date on which...
Face-to-Face The products or services are exchanged

In my experience, as a holder of Mastercards and Visa in different countries and regions the policy and definitions of the terms varies like night and day.

I just had a situation in Hong Kong at the hostel I stayed at (The Mahjong) that reminded me a lot of the horror stories in this thread it had me very nervous:

1. They didn't take American Express
2. With my MasterCard, they inserted it and the terminal said "rate lookup" (oh no). They assured me I would get to choose.
3. I circled HKD on the receipt.
4. My copy of the receipt had both amounts and the statement (incorrect) that I had elected not to use MasterCard currency conversion.
5. I waited patiently for several days. The authorisation was in GBP (just over £189).
6. The final amount posted as $1700 (just over £178).

I saved just under £11 by opting out of DCC, and they did, in fact, honour the currency choice on the receipt despite showing all the hallmarks of non-compliant systems in this thread. Therefore clearly there *is* a way these merchants can honour your selection if they want to.
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They have to update things after the transaction which is similar to how USA tipping works.

Hello Allie,

I have found hotels in HK and abroad are generally compliant with DCC choices although sometimes you need to be proactive. My experience in HK, however, is limited to the SkyCity Marriott, Hong Kong Island Courtyard, and the Conrad. Additionally, the Novotel Citygate is compliant through a friend's report.

You weren't hit with DCC in this case, but fortunately you have a couple of things in your favor in HK. First, if you want reassurance, ask for a "courtesy copy" or, more commonly, "reprint" receipt. Cashiers will understand "reprint", and this 100% will show the transaction currency, local or DCC. This will give you 100% assurance that you opted out successfully or give them a chance to void the transaction and try again. Keep in mind that usually the DCC amount is held until the The transaction posts. The second factor is almost, but not all, receipts in HK are carbon copy, clearly showing your selection on your carbon copy receipt. This provides full protection to you as the merchant cannot provide any evidence that you opted in to DCC.