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Originally Posted by Points Scrounger
(Post 25673311)
My very first encounter with DCC!
Clerk at the Prado Museum gift shop in Madrid asked politely "Euros or Dollars?" She seemed a bit taken aback at the ferocity of my response. She told me that she is often asked by customers about the practical difference between using the two currencies. I explained the conversion fees assessed when the transactions are processed in US$. She was surprised at the cost involved in the conversion and told me that in the future, if asked, she'll know which to recommend. |
Ahahaha been there, but used a Unionpay (I can't remember why)
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Originally Posted by percysmith
(Post 25675359)
Ahahaha been there, but used a Unionpay (I can't remember why)
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At a Madrid cafe just now, DCC choice appeared after my pin had been authorized and accepted and before the waiter was to make his final entry to close the transaction, rather than my choice earlier on.
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Originally Posted by Points Scrounger
(Post 25677546)
At a Madrid cafe just now, DCC choice appeared after my pin had been authorized and accepted and before the waiter was to make his final entry to close the transaction, rather than my choice earlier on.
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Originally Posted by Points Scrounger
(Post 25677546)
At a Madrid cafe just now, DCC choice appeared after my pin had been authorized and accepted and before the waiter was to make his final entry to close the transaction, rather than my choice earlier on.
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Originally Posted by Majuki
(Post 25677860)
Did you still have control of the terminal when the DCC prompt appeared? This terminal behavior is disgusting, and is at least one advantage of signature to be able to deface a receipt for a chargeback.
There was a slip of paper that printed after the pin but I did not receive until after the end of the transaction which I cannot scan here so I will have to dictate with my phone the contents: Attention! This is not a receipt, please read below You have the choice of paying your bill in either 12.95 EUROS or USD 14.66 USD 1.00 = 0.8832986 EUROS includes 3% markup over wholesale rate. Service and exchange rate provided by BBVA on November 6th 2015. NO COMMISSION Once you have made your choice, you need to tell the person assisting you with this sale which currency you wish to be billed in for this transaction. ( in other words, the waiter held on to that disclaimer paper and just told me to pick one currency) |
Originally Posted by Points Scrounger
(Post 25677877)
Yes I did have control of the terminal at that time: For Dollars, press 1 or Euros press Green (enter). I had thought I was finished after it appeared to accept my pin, but it was the waiter who clued me in that there was one more step to choose.
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Originally Posted by AllieKat
(Post 25677891)
If DCC is going to exist, I like the fact the logical button press is to refuse.
It's good at the enter key is the decline option since many people who operate the terminal repeatedly press the enter button. |
Originally Posted by milksteak
(Post 25665783)
I didn't kick up too much fuss since my gf was starting to ask me what's wrong. I didn't want to tell her to shut up while I argued with the staff for $1.50. I dropped it and left.
I was told off by my Hongkie mother for wasting her favourite Golf manager's time Jamar was told off my his potential (also Hongkie) brother-in-law for wasting his time A girl walked out on Moondog for fighting over a $5 DCC On the other hand I always think the girl in the latter case isn't FT spouse material - contrast that with my wife sitting for 30 minutes at the St Regis Shenzhen Decanter entrance while I stand over a couple of staff til they void a DCC Visa slip and charge something else. Hope your GF will be as tolerant of your FT ways as my wife.
Originally Posted by milksteak
(Post 25665783)
I don't know if it's fair to use the word rob, as there is some intent behind that word. Chase's resolution method is of their choice not mine.
The reasoning is Chase (as issuer) is the only responsible party to you for the whole Visa settlement system (I've tried writing to Visa Hong Kong's office directly, it's just /dev/null). Chase has a duty of care to you to charge back per Visa International Operating Regulations. They chose not to cos it is cheaper for them to pay you out of pocket to settle your legal claims against them rather than go down the full chargeback process. They probably might opt the latter if the transaction is huge I say take it. Even if small, if it happens enough hopefully the issuers are gonna finally gonna do something, like lobby Congress to allow cardholder opt-outs (then promptly opt out everyone). So a more apt description is "making Peter pay Paul for Paul's non-compliance". But I ask for poetic licence to use the classical proverb... |
Originally Posted by percysmith
(Post 25680220)
On the other hand I always think the girl in the latter case isn't FT spouse material - contrast that with my wife sitting for 30 minutes at the St Regis Shenzhen Decanter entrance while I stand over a couple of staff til they void a DCC Visa slip and charge something else. Hope your GF will be as tolerant of your FT ways as my wife. However, I am a bit confused by how little resistance DCC typically encounters. Even some regular FlyerTalkers approach the topic with apathy. As I've pointed out in previous posts, this same apathy wouldn't be present if being presented in other forms. For instance, if you were to tabulate a bill based on the menu price and then the waiter brought a bill that was 4% higher without explanation, I believe most people on FlyerTalk would fight it. I don't know why DCC receives preferential treatment even when the end user is aware of what is happening. |
Originally Posted by BruceyBonus
(Post 25614328)
My general experience in the UK (I'm a UK resident) is that smaller retailers do not know how to operate their terminals.
Even simple requests like printing a duplicate receipt, or even an initial receipt for contactless transactions, are apparently "impossible" according to some merchants. Most just press 'Enter' to anything that appears on their screen, including DCC. Fortunately chip and PIN has alleviated problems in some places, as some machines present the option directly to the customer. Although some machines continue to offer the option only on the merchant screen. I don't bother trying to use my Euro card in the UK now. It is much easier to electronically transfer the money to my main UK account - at least I'm guaranteed the wholesale rate*. * = There is a co-operative for international civil servants, who offer almost interbank rates without any fees, before anyone asks where I get this rate from. As well, London has plenty of foreigners at any given time, so experience with foreign issued CCs should come quickly (though I do take it this depends on what part of the city you're in!) |
Originally Posted by AA_EXP09
(Post 25681288)
I thought contactless knowledge was more widespread (i.e. TFL takes contactless for tube journeys?)
As well, London has plenty of foreigners at any given time, so experience with foreign issued CCs should come quickly (though I do take it this depends on what part of the city you're in!) Knowledge of contactless use is generally good. But knowledge of how to use the terminal isn't. Some are setup to not give receipts for contactless, or give a prompt which cashiers skip through. As a result, most claim their machine won't print a receipt for such transactions, mainly because they don't know (or can't be bothered) to do a reprint. Fortunately, I believe DCC is not offered on contactless transactions. My main bugbear is making sure they've entered the correct amount. |
Originally Posted by Majuki
(Post 25660793)
There is only one successful Reason Code 76 chargeback that I know of with Chase, and that was cxua with Greyhound Cafe. If the difference is small, I expect it to be too much of a hassle for Chase to chase the acquirer.
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My first DCC "repair"
which was actually my mother's card. She had to sign slips for the transaction in dollars, the cancellation or refund of the transaction in dollars, and a third slip for the transaction in Euros. To their credit, it was our fault for answering dollars automatically without thinking; the waitress was very patient on our behalf. I was a bit concerned that her bank would refuse a second charge (the one in Euros) from the same merchant almost immediately thereafter.
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