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Originally Posted by tng11
(Post 25543943)
I have another example of forced DCC:
Went to get my tax-free refund at CPH at the Global Blue desk, which does refunds only by credit card. My refund was 17 EUR, they took my card and handed me a receipt saying I would be credited 17 EUR to my credit card. Today, the refund shows up, but in CAD and not in EUR. (It is a 0% conversion Visa card), and the rate is a solid 7% worse than the rate I would have gotten with my card. At no point was I ever asked if I wanted my refund in EUR or CAD, Global Blue just did the conversion at their craptastic rates. As if Global Blue wasn't making enough on their 50%+ cut of my tax refund, they also skimmed more off of my refund by using forced DCC. :mad: |
This is not so much DCC but Global Blue taking maximum advantage of multi-currency processing http://www.hongkongcard.com/forum/fo...hp?id=6982&p=3 #21
Hotels.com and Agoda does this too - but since they are selling not refunding they don't levy a fee. But still better than taking cash - I've a mate who's taken cash refund in UK and left his card detail as deposit. Global Blue claimed he did not submit stamped docs in UK within the required 21 days and fined him gbp 40. His refund was only half that. He charged back (he photoed his stamped docs) but bank refused chargeback in the first instance, he's escalating the complaint. When buying in EU I tend to think the refund is a contingent asset I may or may not get and discount the refund accordingly. Ah I better copy this post to my wife - we're there in a fortnight. |
No DCC so far experienced in Malta.. which is kinda surprising..
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Originally Posted by percysmith
(Post 25544077)
This is not so much DCC but Global Blue taking maximum advantage of multi-currency processing http://www.hongkongcard.com/forum/fo...hp?id=6982&p=3 #21
Hotels.com and Agoda does this too - but since they are selling not refunding they don't levy a fee. But still better than taking cash - I've a mate who's taken cash refund in UK and left his card detail as deposit. Global Blue claimed he did not submit stamped docs in UK within the required 21 days and fined him gbp 40. His refund was only half that. He charged back (he photoed his stamped docs) but bank refused chargeback in the first instance, he's escalating the complaint. When buying in EU I tend to think the refund is a contingent asset I may or may not get and discount the refund accordingly. Ah I better copy this post to my wife - we're there in a fortnight. This is why my family prefers tax-free shopping in Japan; the tax is taken off at the store, and all you have to do is drop off the slip at Customs when you leave. |
Originally Posted by jamar
(Post 25544951)
This is why my family prefers tax-free shopping in Japan; the tax is taken off at the store, and all you have to do is drop off the slip at Customs when you leave.
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This scam is so annoying it hurts. Traveling throughout Europe I was constantly offered the option for DCC. Just for laughs I would always as the server or front desk what they suggested and they almost always suggested I use my local US currency or said it didn't matter. I then explained to them that it does matter... and what they are saying is untrue. One nice waitress sat with me while we checked the conversion rates and when she saw the difference she was aghast. She said she'd never again offer it to any customers. Such a scam and so many people are unaware. This should be illegal.
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Originally Posted by TravelinSperry
(Post 25546430)
One nice waitress sat with me while we checked the conversion rates and when she saw the difference she was aghast. She said she'd never again offer it to any customers. Such a scam and so many people are unaware. This should be illegal.
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Originally Posted by percysmith
(Post 25546479)
That's very nice. Here in Asia most wait staff just do what their employers want to do as opposed to the right thing by their customers, especially visitors when the customers aren't likely to be repeat customers.
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Originally Posted by Majuki
(Post 25546549)
I have never felt that DCC was encouraged in Asia rather that it was impossible to opt out under some circumstances.
I have actually never seen a pos machine, in which opting out is truly impossible, but figuring out the opt out can waste a lot of time. |
What is painful is seeing how many people fall for the DCC scam. People see their home currency and think they're getting a deal. I've seen quite a few people selecting DCC for ATM withdrawals at UK airports, where the rates built in a 12% markup, no better than exchanging money at the bureaux de change counter at the airport!
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Originally Posted by tng11
(Post 25543943)
I have another example of forced DCC:
Went to get my tax-free refund at CPH at the Global Blue desk, which does refunds only by credit card. My refund was 17 EUR, they took my card and handed me a receipt saying I would be credited 17 EUR to my credit card. |
Originally Posted by tng11
(Post 25547240)
What is painful is seeing how many people fall for the DCC scam. People see their home currency and think they're getting a deal. I've seen quite a few people selecting DCC for ATM withdrawals at UK airports, where the rates built in a 12% markup, no better than exchanging money at the bureaux de change counter at the airport!
That's how DCC survives. There's no real alternative. Amex, but they have very few FTF-free cards. Discover can stop DCC, but as I learned it can also result in FORCED DCC. |
Originally Posted by AllieKat
(Post 25547294)
That's the thing, the MAJORITY of customers want DCC, even when they know the exchange rate markup, I think most people are indifferent - they'll try to opt-out if possible (usually) if they know the difference, but they don't really care much.
That's how DCC survives. There's no real alternative. Amex, but they have very few FTF-free cards. Discover can stop DCC, but as I learned it can also result in FORCED DCC. |
Originally Posted by TravelinSperry
(Post 25547954)
That's not true anymore... Amex has been removing fts from many of its cards now. Starwood Amex, Delta Amex and Premier Rewards Gold Amex no longer have ftfs.
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Originally Posted by AllieKat
(Post 25547294)
That's the thing, the MAJORITY of customers want DCC, even when they know the exchange rate markup, I think most people are indifferent - they'll try to opt-out if possible (usually) if they know the difference, but they don't really care much.
That's how DCC survives. There's no real alternative. Amex, but they have very few FTF-free cards. Discover can stop DCC, but as I learned it can also result in FORCED DCC. I'm uncertain if a majority of customers want DCC when they're aware of the markup, especially if they have a 0% FTF card. I think the scam continues because people end up paying for their ignorance. They first pay by not using a 0% FTF card and pay again when being corralled toward DCC. I got ripped off multiple times on my first trip (and subsequent trips) to Spain simply because I was ignorant of what it was. I remember asking the waitress in Spanish why I was seeing USD on the receipt and her reply was something to the effect of, "It's only for your information." I fell for it at the time, and it was only after visiting the fine city of Macau with a fixed exchange rate to HKD (and my association USD) how much I was getting ripped off. :mad::mad::mad: I will not prevent people from paying for their ignorance (although I try to coach), but at least give those in the know a way to opt out.
Originally Posted by TravelinSperry
(Post 25547954)
That's not true anymore... Amex has been removing fts from many of its cards now. Starwood Amex, Delta Amex and Premier Rewards Gold Amex no longer have ftfs.
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