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-   -   Ugh...Barclays!!!!! [Problem Solving and/or Ranting Thread] (https://www.flyertalk.com/forum/credit-card-programs/1481290-ugh-barclays-problem-solving-ranting-thread.html)

jmw Jan 11, 2014 6:27 pm

Interesting Barclay blog entry on how they decide CLI and CLD. This would have been helpful to the OP:

Part 1

Part 2

Look at the left side of the graph in part 2. That is where most of us live.

Edit: Maybe someone should show a 15% balance on 150K open credit and see if that works in getting card #3 or more.

jmw Jan 11, 2014 7:25 pm

Video on the same topic:

Barclay video

luggagebin Jan 11, 2014 8:23 pm

Marathon, not a sprint! :)

ymarker Jan 12, 2014 8:35 am

Got denied from Barclays on my last nfl churn. So was concerned they would deny the arrival card, as last nfl rejection was about 4 months or so. Low and behold they approved the arrival, 10k cl.

satman40 Jan 12, 2014 8:52 am

It was a business decision on their part, nothing personal.

You want the card put some money in their bank,

Barclay is a good bank, Chase just has a lower risk rate,

Look in the mirror and clean it up, or move on.

90k and 740 is average in this world. Not good, not bad after taxes 45k in the real world,

Taxes and bills seem to cut into the spend of 3000 a month charge,

Barclay is keeping score, it is not a game to them, just a business.

Wait 4 months and re apply, happens

ibrandsguest Mar 28, 2014 7:18 pm

Barclays US MC gives Visa info for car rental insurance, and large purchase problems?
 
I'm irked at Barclays Bank, which issued my US Airways MasterCard.

First: I wanted to make a $10,000 purchase at Lowe's. I called Barclays before doing the transaction and was told, "everything will be fine". (I had about $15k in available credit.) However, time and time again, I'd try the transaction and it would be declined and would trigger a fraud alert...so I'd call Barclays again and would be told, "we've cleared out your account, it's fine now, and the charge will go through..." and it wouldn't. I finally gave up and used my AmEx.

Second: I had a small ding on a rental car and filed a claim for the damage with Barclays' MasterCard benefits department. The number I was given was 800 348-8472, and the associated website is eclaimsline.com. So when I then gave the info regarding the claim to National, the rental car company, they came back and said that my claim and coverage were not valid because I used a MasterCard for the transaction, but 800-348-8472 and eclaimsline.com are for Visa.

I have gone around and around with Barclays and they insist that the contact info that I was given is valid for my MasterCard...but eclaimsline.com is clearly a Visa site. (Nobody who I speak with at 800-348-8472 will mention the word MasterCard.) I'm about to run out of time if I need to have validly filed a claim within 45 days of the initial damage.

Has anyone else had these problems?

Happy Mar 28, 2014 8:25 pm

A simple google search use keyword Mastercard rental car insurance coverage, found this listed among the top 5 links on the 1st page

http://www.mastercard.com/tt/persona...er_rental.html

Why dont you call them and ask if your US Airways card is among them? The good folks at MasterRental could identify your card is eligible or not.

LoneTree Mar 29, 2014 1:10 am

Barclays US MC gives Visa info for car rental insurance, and large purchase problems?
 
Contact the Facebook or Twitter team. They're a lot more helpful than the phone CSRs.

Nick92 Mar 29, 2014 7:13 pm

1-800-348-8472 is the right number. It is listed in both the new and old benefits guide for Barclaycard World MasterCard cards.

Doctor of Credit Mar 29, 2014 8:06 pm


Originally Posted by jmw (Post 22135534)
Interesting Barclay blog entry on how they decide CLI and CLD. This would have been helpful to the OP:

Part 1

Part 2

Look at the left side of the graph in part 2. That is where most of us live.

Edit: Maybe someone should show a 15% balance on 150K open credit and see if that works in getting card #3 or more.

Thanks for the read. It's interesting that only 2-3% percent of their card holders have 2 or more cards with them.

mia Mar 30, 2014 1:09 pm


Originally Posted by NYCommuter (Post 22607649)
Second: I had a small ding on a rental car and filed a claim for the damage with Barclays' MasterCard benefits department.

Details here, I believe:

http://www.flyertalk.com/forum/credi...astercard.html

twirl2 Dec 30, 2014 12:21 pm


Originally Posted by NYCommuter (Post 22607649)
I'm irked at Barclays Bank, which issued my US Airways MasterCard.

First: I wanted to make a $10,000 purchase at Lowe's. I called Barclays before doing the transaction and was told, "everything will be fine". (I had about $15k in available credit.) However, time and time again, I'd try the transaction and it would be declined and would trigger a fraud alert...so I'd call Barclays again and would be told, "we've cleared out your account, it's fine now, and the charge will go through..." and it wouldn't. I finally gave up and used my AmEx.

Second: I had a small ding on a rental car and filed a claim for the damage with Barclays' MasterCard benefits department. The number I was given was 800 348-8472, and the associated website is eclaimsline.com. So when I then gave the info regarding the claim to National, the rental car company, they came back and said that my claim and coverage were not valid because I used a MasterCard for the transaction, but 800-348-8472 and eclaimsline.com are for Visa.

I have gone around and around with Barclays and they insist that the contact info that I was given is valid for my MasterCard...but eclaimsline.com is clearly a Visa site. (Nobody who I speak with at 800-348-8472 will mention the word MasterCard.) I'm about to run out of time if I need to have validly filed a claim within 45 days of the initial damage.

Has anyone else had these problems?

I filed a claim using eclaimsline after having damage to a car I rented using my Barclays Arrival Plus (also a mastercard) in September, and am also concerned about the fact that the site says it's for Visa claims (Barclays did send me to the site, after about five hundred transfers, half of which were to people who said I didn't have insurance at all). I'm doing all the documentation myself, so it's not so much that anyone else is telling me it's invalid as that it seems like it's going to get denied at some point for that reason. Did they eventually pay your claim? So far it's been SO opaque and full of delays I have a hard time believing the money will ever appear. (Sample conversation with a customer service agent: "Well, where were you when the accident happened? Sometimes we don't cover accidents in foreign countries, you know." Me: "South Carolina." Customer Service: "Australia?" Me: "SOUTH CAROLINA THE STATE NEXT TO GEORGIA.")

TMM1982 Dec 31, 2014 6:57 am


Originally Posted by satman40 (Post 22138516)
It was a business decision on their part, nothing personal.

You want the card put some money in their bank,

Barclay is a good bank, Chase just has a lower risk rate,

Look in the mirror and clean it up, or move on.

90k and 740 is average in this world. Not good, not bad after taxes 45k in the real world,

Taxes and bills seem to cut into the spend of 3000 a month charge,

Barclay is keeping score, it is not a game to them, just a business.

Wait 4 months and re apply, happens

Not a chance in hell that the average person is making 90 large with a 740 credit score. Not a chance.


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