BOA hard pull problem
Aug 29, 2012 | 1:29 pm
#16
Join Date: Jul 2010
Programs: UA, AA, SPG, HH
Posts: 682
I applied for the Virgin Atlantic BofA card over the weekend online, and was approved but with a small ($3000) credit line. This morning I called in and asked if I could do a credit line consolidation, moving the $5000 credit line that I have on an old Hawaiian card to the new card, cancelling the old one.
They took my social at the beginning of the call, and after I explained what I wanted the agent asked some income verification questions, then said she would put me on hold to see what she could do. At that point I said I just wanted to verify that there would be no hard credit pull, and she told me she'd ALREADY done one.
Am I out of line in thinking that's pretty outrageous?! I told the agent that BofA had pulled my credit literally 24 hours earlier, and I'd been clear from the beginning about wanting to shift existing credit, not apply for more. She told me that BofA doesn't do consolidations and still considers a credit shift an application for a credit line increase, necessitating the pull. Fine, but why wasn't I told that before she did it?
The agent filed a dispute to get the pull removed, and said I'd be contacted shortly by phone by the dispute team to follow up. This just happened, is there anything else I should do? I feel pretty irritated; am I even partially to blame here?
They took my social at the beginning of the call, and after I explained what I wanted the agent asked some income verification questions, then said she would put me on hold to see what she could do. At that point I said I just wanted to verify that there would be no hard credit pull, and she told me she'd ALREADY done one.
Am I out of line in thinking that's pretty outrageous?! I told the agent that BofA had pulled my credit literally 24 hours earlier, and I'd been clear from the beginning about wanting to shift existing credit, not apply for more. She told me that BofA doesn't do consolidations and still considers a credit shift an application for a credit line increase, necessitating the pull. Fine, but why wasn't I told that before she did it?
The agent filed a dispute to get the pull removed, and said I'd be contacted shortly by phone by the dispute team to follow up. This just happened, is there anything else I should do? I feel pretty irritated; am I even partially to blame here?
Aug 29, 2012 | 1:47 pm
#17
Join Date: Mar 2009
Posts: 142
I also share your feelings. I asked to see if my old accounts can be re-opened. Rep did not say anything about pulling credit nor put me on hold, but next day, my credit monitoring service alerted me of new hard pulls. Ugh. With BOFA, ANY credit line inquiries will result in hard pull. I've learned it hard way. This contrasts many other companies including Capital One where Reps are SO much better trained. They know exactly customer's concern and their answers have been something I could trust. With BofA, I've had many cases where actual outcome was complete opposite of what I heard from Reps.
If you have time and energy, you can call around and reach higher-ups and cross your fingers that you talk to a nice management who is reasonable enough to remove your pull.. Good luck
If you have time and energy, you can call around and reach higher-ups and cross your fingers that you talk to a nice management who is reasonable enough to remove your pull.. Good luck