I also share your feelings. I asked to see if my old accounts can be re-opened. Rep did not say anything about pulling credit nor put me on hold, but next day, my credit monitoring service alerted me of new hard pulls. Ugh. With BOFA, ANY credit line inquiries will result in hard pull. I've learned it hard way. This contrasts many other companies including Capital One where Reps are SO much better trained. They know exactly customer's concern and their answers have been something I could trust. With BofA, I've had many cases where actual outcome was complete opposite of what I heard from Reps.

If you have time and energy, you can call around and reach higher-ups and cross your fingers that you talk to a nice management who is reasonable enough to remove your pull.. Good luck