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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Feb 18, 2013, 10:35 am
  #781  
 
Join Date: Jul 2010
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Originally Posted by richarddd
That's already in process. The question is whether that PIN will be useful in things like Trenitalia's kiosk. The CSR had no idea. Can't hurt to set it up and see if it works.
Most kiosks outside France and the UK can handle online PIN authorization. I have been able to use my Capital One (mag-stripe only) and my Citi (EMV) in many places (including Trenitalia's kiosks) in Europe using the cash advance PIN. I have not tried using a Chase card. When using a mag-stripe only card at a regular POS I often end up using my PIN as it is much easier than playing the stupid-american-credit-card-with-no-pin-can-you-please-do-a-signature-authenticated-transaction game.
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Old Feb 18, 2013, 12:24 pm
  #782  
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If you use a cash advance PIN and it works, wouldn't you be paying interest right away?
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Old Feb 18, 2013, 12:26 pm
  #783  
 
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Originally Posted by wco81
If you use a cash advance PIN and it works, wouldn't you be paying interest right away?
The authentication method has nothing to do with the coding of the transaction (cash-advance or purchase).
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Old Feb 18, 2013, 2:13 pm
  #784  
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Ah, cool! Their website doesn't say anything about it at all...I shall have to call.

Do I need to switch to their rewards program card instead of the cash rewards card I have? I prefer the cash back since I don't really use the card that much, so I can't imagine I'll have much use for the points.

edit: the "convert to chip card" option appeared in my account today. New card is on its way! Apparently it defaults to chip and signature but will do PIN if signature isn't possible.

Last edited by gfunkdave; Feb 22, 2013 at 8:55 am
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Old Feb 19, 2013, 10:37 am
  #785  
 
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Originally Posted by wco81
Recently got a Citi MC and it came with a little card that you're suppose to attach to a cell phone.

It must contain an RFID or something? It's the MC PayPass system and I see terminals at Peete's Coffee and Whole Foods.

I didn't attach to my iPhone. Instead, I keep it in my wallet and it registers if I touch my wallet to the terminal, which supports other types of credit cards and Google Wallet, at least according to the logos on the Terminal.

So retailers are willing to put in these terminals but not true EMV terminals with PIN input?

Seems like we'll be stuck with Chip and Signature for awhile.
I tried my Platinum AMEX with EMV at Whole Foods yesterday. It didn't do anything when I inserted my card, so I just slid the mag stripe. Maybe the EMV terminals aren't activated at my Whole Foods, or maybe the cashier had to push something to authorize it.
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Old Feb 19, 2013, 11:43 am
  #786  
 
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So I went to the nearest Walmart (Torrance, CA) this past weekend. I rarely shop at Walmart (the "nearest Walmart" for me isn't really in a convenient place to where I live) so I made it as a weekend grocery shopping instead of my usual Ralphs.

The terminal was blinking with blue LED lights on where the chip slot was, first time I've seen a terminal with flashing lights on the EMV slot.

The LCD display said "please insert or swipe credit card." The animation of the card though, only showed the card being swiped.

I dipped my Chase Hyatt card in it to see if it did anything. Nothing.
Tried the Andrews FCU card in it to see if it did anything. Nada.

Ended up just swiping my Citi AAdvantage card.



So apparently the Walmart in Torrance, CA has something turned on in preparation for the switchover, but still has yet to actually get them to work with any EMV cards as of yet.


If anyone who regularly shops at Walmart is able to get it working in the near future, I will be interested to hear your experience.
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Old Feb 19, 2013, 1:35 pm
  #787  
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Originally Posted by Vid
I upgraded my PenFed card to an EMV account, but PenFed has assigned me a random PIN instead of the one I selected online. I received a PIN notification from them today with a different number than I chose, and when I called to sort out which PIN was actually valid the rep told me the one in the mailer was correct. Has anyone else ended up with a random PIN from PenFed?
PenFed called me this morning said they had a production error with some of the EMV cards. The customer service rep offered to send me a new card w/the PIN I had selected when I requested the upgrade. If you also received a card with a random PIN, call them and ask for a fixed card.

FWIW, I asked about the PIN for chip vs. ATM transactions, and she said they are the same. Specifically, she told me the PIN I chose was now active, but that I should not use the old card for EMV transactions although it would still work for magstripe ones.
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Old Feb 19, 2013, 3:20 pm
  #788  
 
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Question

Originally Posted by cvarming
The authentication method has nothing to do with the coding of the transaction (cash-advance or purchase).
Have you ever used a credit card and pushed DEBIT (to enter a PIN) when purchasing gasoline or groceries (or anyplace with a similar button to press)?

I'd be worried it gets processed as a cash advance instead of a purchase, but am curious to hear your experience.
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Old Feb 19, 2013, 3:40 pm
  #789  
 
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Originally Posted by emvchip
Have you ever used a credit card and pushed DEBIT (to enter a PIN) when purchasing gasoline or groceries (or anyplace with a similar button to press)?

I'd be worried it gets processed as a cash advance instead of a purchase, but am curious to hear your experience.
You should get an error in this case since a CREDIT card cannot be processed as debit
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Old Feb 19, 2013, 4:39 pm
  #790  
 
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Originally Posted by Vid
PenFed called me this morning said they had a production error with some of the EMV cards. The customer service rep offered to send me a new card w/the PIN I had selected when I requested the upgrade. If you also received a card with a random PIN, call them and ask for a fixed card.

FWIW, I asked about the PIN for chip vs. ATM transactions, and she said they are the same. Specifically, she told me the PIN I chose was now active, but that I should not use the old card for EMV transactions although it would still work for magstripe ones.
I was just in the UK with my Penfed Plat Rewards EMV card. It worked fine as chip and sig, but I was unable to get it to ask for my PIN! I tried topping up my Oyster card at an automated machine, and it just took it without PIN. (I then tried my Cap One card, no EMV, and it worked fine as well). Same at Heathrow with the automated ticket machines for Heathrow Connect/Express.

On the plus side, I got 3% rewards from my Tescos and Waitrose grocery purchases (not for marks&spencer at the airport though).
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Old Feb 19, 2013, 5:20 pm
  #791  
 
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Originally Posted by emvchip
Have you ever used a credit card and pushed DEBIT (to enter a PIN) when purchasing gasoline or groceries (or anyplace with a similar button to press)?

I'd be worried it gets processed as a cash advance instead of a purchase, but am curious to hear your experience.
When you press debit and try to enter in a PIN, it gives you back an error message. I have done this by mistake at my nearest gas station when I dipped in my Citi MC, pressed debit, and entered in my PIN (I thought I was doing it with my bank card ). It said "error - please see attendant." Then I realized what I though I was holding my BofA debit card was my Citi MC. It never went through, no charges appeared as a cash advance, it was just declined in error.

In an EMV card, there's no "press debit" process. The card reader reads the info on the chip and figures out on its own that this is a credit card. Then it checks for what authentication to use. If Chip-and-Signature is set as a higher priority by default, it spits out a receipt for sign. In cases of online transaction kiosks, it looks to see if there's a PIN option. It does that in that case. For more info in this matter, you can read the reports given by islandguy84 and cvarming on the section "Automated kiosks - online authorization" in Post #3 of this thread.
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Old Feb 19, 2013, 5:40 pm
  #792  
 
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Originally Posted by silver6054
I was just in the UK with my Penfed Plat Rewards EMV card. It worked fine as chip and sig, but I was unable to get it to ask for my PIN! I tried topping up my Oyster card at an automated machine, and it just took it without PIN. (I then tried my Cap One card, no EMV, and it worked fine as well). Same at Heathrow with the automated ticket machines for Heathrow Connect/Express.

On the plus side, I got 3% rewards from my Tescos and Waitrose grocery purchases (not for marks&spencer at the airport though).
We have discussed this from start to finish on several of the above...

1. It is clear the credit cards offered by the 3 DC area FCU's will default to chip and signature if the terminal accepts it. As noted, there have been a few reports, not all that many but some, of merchants even though approved by the terminal not accepting the transactin with a signature. If the pos accepts chip and signature there is nothing you can do to get it to fall back on chip and pin. Because of Eu liability laws, this may become a bigger problem in the future. Right now it doesn't seem to be a big problem.

2. Apparently USAA is only issuing mastercards with chip and pin. I asked to have my USAA visa card converted and the csr said I wasn't eligible but seemed not to have a clue as to why,

2. I have never haqd any problem getting tfl machines in London Underground stations accepting my magnetic strip cards. They go in the same slot as the chip cards so chip and signature should work there.
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Old Feb 19, 2013, 5:57 pm
  #793  
 
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Originally Posted by JEFFJAGUAR
We have discussed this from start to finish on several of the above...

1. It is clear the credit cards offered by the 3 DC area FCU's will default to chip and signature if the terminal accepts it. As noted, there have been a few reports, not all that many but some, of merchants even though approved by the terminal not accepting the transactin with a signature. If the pos accepts chip and signature there is nothing you can do to get it to fall back on chip and pin. Because of Eu liability laws, this may become a bigger problem in the future. Right now it doesn't seem to be a big problem.

2. Apparently USAA is only issuing mastercards with chip and pin. I asked to have my USAA visa card converted and the csr said I wasn't eligible but seemed not to have a clue as to why,

2. I have never haqd any problem getting tfl machines in London Underground stations accepting my magnetic strip cards. They go in the same slot as the chip cards so chip and signature should work there.
I wasn't expecting it to fall back to chip and pin in a chip&sig situation. My (naive) hope with TFL/Heathrow Connect was that it would fall back to chip&pin because it was an unattended siutation, and my "real" (UK) chip and pin card did ask for the pin. But I guess that logic isn't there, and it instead treats it like a chipless card. Which was fine of course (my card got topped up!) but not the test I wanted.
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Old Feb 19, 2013, 6:10 pm
  #794  
 
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Originally Posted by silver6054
I wasn't expecting it to fall back to chip and pin in a chip&sig situation. My (naive) hope with TFL/Heathrow Connect was that it would fall back to chip&pin because it was an unattended siutation, and my "real" (UK) chip and pin card did ask for the pin. But I guess that logic isn't there, and it instead treats it like a chipless card. Which was fine of course (my card got topped up!) but not the test I wanted.
Wasn't meaning to criticize you in the slightest. This has come up a few times. I'll tell you I just got back from 5 days in London and used exclusively my Bank of America Travel Rewards card, you know the card that replaced the Charles Schwab card with no foreign transaction fee. It has an emv chip and is exclusively chip and signature. I must have used it close to 25 times in the five days I was there. Not once did it fail and not once was any clerk in the slightest bit surprised when the pos terminal spit out a receipt to sign. I also used it to top off my oyster card at a machine at Heathrow. No problem, no pin......
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Old Feb 19, 2013, 6:56 pm
  #795  
 
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Originally Posted by JEFFJAGUAR
Wasn't meaning to criticize you in the slightest. This has come up a few times. I'll tell you I just got back from 5 days in London and used exclusively my Bank of America Travel Rewards card, you know the card that replaced the Charles Schwab card with no foreign transaction fee. It has an emv chip and is exclusively chip and signature. I must have used it close to 25 times in the five days I was there. Not once did it fail and not once was any clerk in the slightest bit surprised when the pos terminal spit out a receipt to sign. I also used it to top off my oyster card at a machine at Heathrow. No problem, no pin......
This was a (very!) small sample, but I found that people were less prepared for any signature stuff, even compared to a year ago. In two places they had to search very hard to find a pen (as noone needs them now!) and one younger assistant was very confused when it wanted a signature and apologized for the machine being broken. In another store, the assistant had to ask how to swipe (using a non-EMV card).

In the past I have said that I think chip&sig is almost a step backwards in usability (as people expect the chip machines to take a PIN and are confused when something else happens). It's true it gives clearer directions than simply handing a swipe card, but given this visit's experience, I think a swipe card would have been as good. (And when I used my UK chip&pin, everything was easier).

But the 3% rewards were good to get, so Penfed wins that one.
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