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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Dec 2, 2015, 5:05 pm
  #14956  
 
Join Date: Jun 2013
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Had lunch at PF Chang's in Honolulu. The check I received had "Chip Read" and the AID printed on it. But it had $0 tip and the total already pre-printed. I called back the waitress and asked if she works for free. She apologized and asked me to write the tip next to the $0 and that she will "adjust" the bill. I thought that was not supposed to be possible with EMV? She also told me they have new CC machines and are still getting used to them.
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Old Dec 2, 2015, 5:06 pm
  #14957  
 
Join Date: Nov 2012
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Originally Posted by tmiw
Walgreens' terminal uses a 400MHz processor and so does the MX9x5 series, so I doubt it's a hardware issue.
Definitely not hardware...
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Old Dec 2, 2015, 6:12 pm
  #14958  
 
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Originally Posted by AllieKat
Definitely not hardware...
The Equinox terminals are super slow to boot, but once up and running are very very snappy. Much more so than the Verifone units and waaaaaaaaaaaayyy faster than any of the Java based Ingenico things. The Equinox/Hypercom and Veifone units are both based on Linux and both boot very slowly (Equinox is slower). But they both run relatively fast (Equinox is way faster still). Ingenico terminals are Java based and can boot within 10-15 seconds. However, they run very slowly as two forms are needs to load when the terminal only needs to display one. There is an encrypted and an un-encrypted form (copies of each other) but both need to be loaded simultaneously to display the image (no idea why). The Verifone units are quick yes, but the files need to display the forms are full uncompressed png, mp3, and text files. The Equinox terminals compress all of them into a custom file format when the forms are complied in the software (unlike Verifone which dons'e use a complier), the forms are then loaded into the terminal over USB, Serial, USB memory stick, Bluetooth, WiFI, or ethernet. The terminal unpacks them in to the second packing stage (still compressed, just all of the files put into permanent quick access memory). The terminal needs to be rebooted for this to take effect. These terminal basically run FPE over Linux meaning the terminal is not completely shut off, just the FPE is restarted (think restating an application on a computer) which takes about 20 seconds. The files are then loaded into instant memory when the terminal connects to the FPE and displays the closed form. The forms can then be accessed very very quickly without any delay. It then comes down to speed of connection between computer/processor and terminal. Ingenico also has a form builder with compression, but again, it needs to load duplicates and is not in instant memory due to the nature of Java.


Edit,

Also, the Equinox terminals are the only ones that support native forms switching without waiting for a response from the computer/processor. This means the terminal can automatically send the chip data to the computer/processor over the cable and switch forms to the PIN or SIG screen immediately without waiting for the computer to tell it to do so.
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Old Dec 2, 2015, 7:39 pm
  #14959  
 
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Scary:

Used my ICBC credit card at the market on campus at my school and the cashier asked me if I wanted to enter my PIN. I asked what she meant and she said she could press "cancel" at the PIN prompt and she could force the transaction through without a PIN. So now merchants here are apparently being allowed to offer PIN bypass. This is mainly scary because my ICBC card doesn't have the same liability protections my other cards do, I guess, but still, this isn't exactly best practice, is it?
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Old Dec 2, 2015, 8:28 pm
  #14960  
 
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Originally Posted by patrick.barnes
Yup. It's glacially slow.

I don't understand why EMV is so slow in the US.

Permanently connected POS systems in Australian supermarkets or whatever process in maybe half the time.

I don't get it.
I was in the Dominican Republic last week and the standalone EMV readers at the resort gift shop made US terminals look like Usain Bolt. Although if the terminals were connected to the same internet connection as the resort's crappy Wifi, that might explain why.
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Old Dec 2, 2015, 8:56 pm
  #14961  
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Originally Posted by jamar
Scary:

Used my ICBC credit card at the market on campus at my school and the cashier asked me if I wanted to enter my PIN. I asked what she meant and she said she could press "cancel" at the PIN prompt and she could force the transaction through without a PIN. So now merchants here are apparently being allowed to offer PIN bypass. This is mainly scary because my ICBC card doesn't have the same liability protections my other cards do, I guess, but still, this isn't exactly best practice, is it?
Maybe she thought it was a debit card?
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Old Dec 2, 2015, 9:53 pm
  #14962  
 
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Originally Posted by tmiw
Maybe she thought it was a debit card?
This.

I used my online PIN preferring credit card and a lot of the cashiers do think it is a debit card.
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Old Dec 2, 2015, 10:29 pm
  #14963  
 
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Originally Posted by tmiw
Maybe she thought it was a debit card?
Most likely. However, the terminal certainly doesn't care- I tried saying to skip the PIN and it went through. I'll have to keep a close eye on this card. ICBC's terms and conditions regarding my liability for transactions kinda scare me.
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Old Dec 2, 2015, 11:20 pm
  #14964  
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Originally Posted by jamar
Most likely. However, the terminal certainly doesn't care- I tried saying to skip the PIN and it went through. I'll have to keep a close eye on this card. ICBC's terms and conditions regarding my liability for transactions kinda scare me.
Found their debit card agreement. Not sure how similar it is to the credit card but the relevant text is below:

The Cardholder shall be responsible for the care and security of his or her assigned Personal Identification Number (“PIN”). The Cardholder shall maintain the confidentiality of his or her PIN, and will under no circumstances disclose the PIN to any other person. The use of the Pin is restricted to the personal use of the Cardholder, who agrees to take all necessary steps to safeguard the Card and the PIN including, but not limited to, keeping the Card and any record of the PIN separate at all times. Except as provided in Clause 12, the cardholder shall be liable for all obligations, debts and liabilities incurred under this Agreement and for any and all transactions, authorized or otherwise, effected through the use of the Card and PIN. The Cardholder will also be liable for any costs incurred by the Bank to recover amounts the Cardholder owes to the Bank, including legal fees on a solicitor and his own client basis.
Sounds like you're safe if a PIN isn't used, but that also seems like the kind of thing they could just claim (despite reality), thus causing you to be SOL.
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Old Dec 2, 2015, 11:44 pm
  #14965  
 
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Originally Posted by tmiw
Found their debit card agreement. Not sure how similar it is to the credit card but the relevant text is below:



Sounds like you're safe if a PIN isn't used, but that also seems like the kind of thing they could just claim (despite reality), thus causing you to be SOL.
Credit card T&C is worse (also, you pulled the agreement for their Canadian branch- head office in China has different sets of T&C). There's language in there about "safeguarding the chip" as well, and apparently any fraudulent transactions occurring as a result of not doing so is on me.
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Old Dec 3, 2015, 12:21 am
  #14966  
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Originally Posted by jamar
Credit card T&C is worse (also, you pulled the agreement for their Canadian branch- head office in China has different sets of T&C). There's language in there about "safeguarding the chip" as well, and apparently any fraudulent transactions occurring as a result of not doing so is on me.
Does that mean if the card's physically stolen and you don't alert them in time, you could be held liable because you didn't safeguard the card? That's insane.

Anyway, I'll see about trying PIN bypass on a FD terminal next time I visit a store that's EMV enabled. Did the PIN pad just say "Welcome" or "Insert/Swipe Card" or something else?
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Old Dec 3, 2015, 12:23 am
  #14967  
 
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Originally Posted by tmiw
Does that mean if the card's physically stolen and you don't alert them in time, you could be held liable because you didn't safeguard the card? That's insane.

Anyway, I'll see about trying PIN bypass on a FD terminal next time I visit a store that's EMV enabled. Did the PIN pad just say "Welcome" or "Insert/Swipe Card" or something else?
I think. I've got to read it over in more detail.

I didn't catch what the PIN pad said at the start, but when it got to the PIN entry step, it asked for the PIN, the main terminal said something like "Waiting for PIN entry", the cashier pressed the yellow button on the terminal and it proceeded like a signature transaction.
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Old Dec 3, 2015, 1:01 am
  #14968  
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Originally Posted by jamar
I think. I've got to read it over in more detail.

I didn't catch what the PIN pad said at the start, but when it got to the PIN entry step, it asked for the PIN, the main terminal said something like "Waiting for PIN entry", the cashier pressed the yellow button on the terminal and it proceeded like a signature transaction.
Hmm, sounds like I might not be able to trigger it on my end. If that's the case, the fact that PIN bypass is possible might not be that big of a deal in practice since merchants aren't really being trained in how to use their terminals properly anyway.

Interesting note: First Data doesn't even mention that PIN is possible for a credit transaction even though they do mention inserting and tapping.
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Old Dec 3, 2015, 3:54 am
  #14969  
 
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Originally Posted by tmiw
Hmm, sounds like I might not be able to trigger it on my end. If that's the case, the fact that PIN bypass is possible might not be that big of a deal in practice since merchants aren't really being trained in how to use their terminals properly anyway.

Interesting note: First Data doesn't even mention that PIN is possible for a credit transaction even though they do mention inserting and tapping.
Pin bypass won't be an option for restaurants either as many foreign banks (Including some Canadian ones) block Pin bypass transactions.
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Old Dec 3, 2015, 8:32 am
  #14970  
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Exclamation merchants overseas confused by chip cards which put MC / Visa logo on the back

I'm currently in Argentina in the middle of a 2 1/2 week trip. Merchant after merchant is confused by my Citi AA card that has the chip on the front but the MC logo on the back. They can't tell if it's a card they accept without looking at the back, and then they don't look at the front, and try to swipe it, and of course it tells them to insert, and then they turn it around (some taking a while to find the chip side!) and insert.

No such confusion at the one merchant who only took Visa where I handed them the Chase Marriott Visa, with Visa logo on the front along with the chip.

All the gas stations I've seen so far have attendants and don't seem to have any pay-at-the-pump terminals.

(I'm using mostly my newest Citi AA card because it just got 0% forex as of Nov 15 and so I can work toward my signup bonus with overseas spend!^)
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