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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Aug 25, 2015, 1:36 am
  #13006  
 
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Why are we sitting around continuing to speculate on the whys? I am sure if you think it through for 5 minutes the anwer as to why the USA for the most part is going chip and signature is the same reason it took so long to convert to emv in the first place and it is spelled MONEY. Our banks resisted change in the first place because it would cost more to convert than they were losoing due to fraud. Finally, the pressure started getting to them regarding the increase in fraud and the decision was made even before Target to set the 01 October 2015 date for the liability shift.

But of course, putting pins in place would require even greater amounts of money. An infrastructure to change pins for example and while we laugh at some of their insistences that people prefer signature, the fact is many do. And when we laugh at some who say it's a pain to memorize a pin, the answer is no it is not difficult to learn a pin. But Americans, because of the way our plastic payment system evolved, tend to carry more active cards than most others (and that is especially true about the people who post here). Learning four or five or eight or nine different pins, unless you have reason to continue using them, may not be a trivial as some here think. Of course a solution is to make the pin pretty much the same for every card but then that defeats some of the security of a pin based system.

We've been speaking of the difficulties in restaurants. Who is going to pay for the millions of wireless portable terminals needed to efficiently set up payments and tipping at restaurants? Of course some say, well they do it in Britain or they do it in Spain but are there as many different restaurants as there are here?

And yes, I'll touch on this lightly. We as a nation are very much set in our ways and we resist many changes that would bring us uniformity with the rest of the world because well there is still some of that isolationist feeling among our population. You know there are still two big oceans separating for the most part on both sides of our country. Why should we need the metric system or Celsius degree when our systems have worked for a couple of centuries? Who needs a nice thick $1 coin to replace the greenback even though it costs our treasury millions? Who needs gsm for our mobile phones to make switching carriers as easy as changing a sim card and being able to use our mobile phones all over the world as well as the different frequency issue although that one was solved with multi band phones? I could go on and on and will steer clear of the political ones since the mods don't like it. So what if people who travel are a bit inconvenienced. Big deal that it is easy to teach kids that there are 3000 meters in 3 kilometers. We need our kids to know there are 15840 feet in 3 miles (and there are even some who resist allowing kids to use a calculator, as I just did,, to calculate this). Overwhelmingly important? No. Inconvenient when travelling? Absolutely. Of course the counter argument is the expenses of converting. It would cost billions literally to change all the road signs so it is doubtful that we will ever see our roads denominated in km.

It is for the same reason our banks stuck with the magnetic strips as long as they did. The bottom line. The pressure, however, because of the growing fraud issue and the possibility the government might intercede forced them finally to partially see the light. We saw what happened with USAA. There was no business sense, even though they had done all the ground work, to be the only ones with a pin preferred card among the banks they are competing with.

All of us can list many reasons why it would be better to go with pin preferred. But quite frankly, at least for now and the immediate future which might be as long as a decade or more, it isn't going to happen unless it can be shown the issuers are losing more money due to fraud than conversion will cost.

Last edited by JEFFJAGUAR; Aug 25, 2015 at 1:46 am
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Old Aug 25, 2015, 3:18 am
  #13007  
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At BRU an hour ago, train ticket to Brugge from kiosk.

Chase Sapphire Preferred Visa is declined.

First Tech World Choice MC is accepted with PIN.

Cost was €20.60
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Old Aug 25, 2015, 8:00 am
  #13008  
 
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Originally Posted by JEFFJAGUAR
Well if you arrived at Kings Cross today with a c&s card, you wouldn't even have to bother with a pin! I use the tfl machines all the time with my chip and signature cards and am never asked for a pin (quite frankly I don't know what would happen with a chip and signature card with pin capabilities at these machines).
Its been a couple of months ago now, but when I used my USAA MC (signature preference, but online and offline pin below) at Edgware station to top up my Oyster card, I was prompted for a pin.
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Old Aug 25, 2015, 8:44 am
  #13009  
 
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Originally Posted by glbltvlr
Its been a couple of months ago now, but when I used my USAA MC (signature preference, but online and offline pin below) at Edgware station to top up my Oyster card, I was prompted for a pin.
The TfL kiosks follow the CVM order properly, so since they can't get a signature they go to the next CVM, whether that be No CVM or PIN.
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Old Aug 25, 2015, 9:00 am
  #13010  
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Originally Posted by wco81
At BRU an hour ago, train ticket to Brugge from kiosk.

Chase Sapphire Preferred Visa is declined.

First Tech World Choice MC is accepted with PIN.

Cost was €20.60
What error appeared on the screen, if anything? I'm guessing Chase didn't see the transaction.

Originally Posted by JEFFJAGUAR
But of course, putting pins in place would require even greater amounts of money. An infrastructure to change pins for example and while we laugh at some of their insistences that people prefer signature, the fact is many do.
Online PIN doesn't require as much investment as offline PIN, plus it's already been done for debit in magstripe form. I would have hoped that we'd have taken the opportunity to go away from treating debit and credit as CVM choices and towards treating that choice like the network routing choice it's supposed to be, but I guess not.

Originally Posted by JEFFJAGUAR
We've been speaking of the difficulties in restaurants. Who is going to pay for the millions of wireless portable terminals needed to efficiently set up payments and tipping at restaurants? Of course some say, well they do it in Britain or they do it in Spain but are there as many different restaurants as there are here?
They're going to have to pay either way if they choose to upgrade. I'm not all that sure a signature-only solution is that much less expensive for them considering the cost of the POSes that they generally use. Besides, a restaurant generally only has a couple of server stations anyway.
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Old Aug 25, 2015, 9:37 am
  #13011  
 
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...but then the question becomes, doesn't it, of how many kiosks and pos terminals outside the USA support online pins which is the whole purpose of this exercise anyway.
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Old Aug 25, 2015, 9:57 am
  #13012  
 
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Originally Posted by JEFFJAGUAR
Why are we sitting around continuing to speculate on the whys?
Because this is an Internet forum, and that's what people do on Internet forums.

Originally Posted by tmiw
They're going to have to pay either way if they choose to upgrade. I'm not all that sure a signature-only solution is that much less expensive for them considering the cost of the POSes that they generally use. Besides, a restaurant generally only has a couple of server stations anyway.
And it's not like going to a wireless portable terminal means they have to buy one for every server on shift at a single time. In reality they only need a couple, I can remember at restaurants in St. Maarten and London where the waiter went to get a portable terminal when they saw we wanted to pay by card. So a restaurant really only needs one or two, they don't need to be carried around all day by the waitstaff (and they might appreciate not having to carry the weight around all day as well).

Though a case can be made to do it. It's that much faster if the customer is ready to pay when the bill can be delivered. And there are places like Coco's that are taking orders on tablets so they have one of those per staff member (though Coco's is pay at the front, so they don't need to update/replace/supplement the tables with a wireless card terminal). Or places like Chili's with the Ziosk at every table already (which still has no mention of EMV support on their web site, though one of the photos shows someone swiping an EMV card through the device).
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Old Aug 25, 2015, 10:12 am
  #13013  
 
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I suspect that if they don't go to portable terminals there will be a much greater incidence of diners stiffing waiters.
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Old Aug 25, 2015, 10:42 am
  #13014  
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Originally Posted by JEFFJAGUAR
...but then the question becomes, doesn't it, of how many kiosks and pos terminals outside the USA support online pins which is the whole purpose of this exercise anyway.
A fair number of countries, actually. At the very least, all ATMs. Something that would be useful is to see if an online PIN only card would work at the kiosks that are apparently not following Visa's mandate (like above).

BTW, another advantage of online PIN is that it isn't as subject to the various MITM attacks like offline PIN, assuming that the issuer automatically declines if they know the merchant supports the former but didn't get a PIN with the authorization request.

Originally Posted by Hawaiian717
And it's not like going to a wireless portable terminal means they have to buy one for every server on shift at a single time.
Of course, it'll likely still be used as an excuse not to upgrade at all, regardless of reality. Until the first time someone orders multiple hundreds of dollars in food with a cloned card and the restaurant ends up eating the cost anyway.

Originally Posted by JEFFJAGUAR
I suspect that if they don't go to portable terminals there will be a much greater incidence of diners stiffing waiters.
How so? People can already walk out without paying even with cash. It's probably not a good idea to try using a card with your name on it that you know will decline.
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Old Aug 25, 2015, 11:05 am
  #13015  
 
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I've finally figured out why chip & signature is being promoted/continued/preferred by issuers, at least here in the US:

since a signature is pretty much, in every way, no CVM, the issuers don't want their customers who believe/hope/trust/dream/imagine that their signature provides ANY security awakened from their brain dead state that that is NOT the reality and get appropriately uncomfortable with the lack of any security using their signature.
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Old Aug 25, 2015, 11:19 am
  #13016  
 
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Originally Posted by JEFFJAGUAR
I suspect that if they don't go to portable terminals there will be a much greater incidence of diners stiffing waiters.
Yep, I never carry cash, so if I can't tip on the credit card slip, then I'm very sorry, but I can't tip
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Old Aug 25, 2015, 11:20 am
  #13017  
 
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Originally Posted by tmiw
How so? People can already walk out without paying even with cash. It's probably not a good idea to try using a card with your name on it that you know will decline.
I believe the OP was referring to tipping
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Old Aug 25, 2015, 11:27 am
  #13018  
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Originally Posted by Redhead
I believe the OP was referring to tipping
Oh, right. Still, they wouldn't need a portable terminal for that. Visa/MC could simply continue to allow it on the receipt slip for signature cards/PIN cards downgraded to signature (since the vast majority of cards are those), or worst case have a line on the check for it that you have to fill out before you pay. I believe Denny's does the latter, or did when I last went to one.

And this is one more reason why Visa/MC needed to commit to a CVM. Too much uncertainty means businesses will put it off.
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Old Aug 25, 2015, 11:39 am
  #13019  
 
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Re: tipping

There is no reason why a tip cannot be added after in an EMV transaction similar to how the U.S. does it today. Visa for example expressly permits this up to 20%. However some terminal suppliers may not permit this (seems like those First Data terminals do not. )
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Old Aug 25, 2015, 11:43 am
  #13020  
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One thing I learned in my chat with the bank tech fellow is that the banks HATE the current process of reconciling tips afterwards, sometimes holding open the tabs for a whole day. Anecdotally, there are chargeback issues where server/management add larger amounts later, either in error or hoping the customer won't notice. I had (an FD) chip + sign transaction require the tip first recently - terminal handed to me, not Dennys-style request for them to do so - before a signature slip would print.

I read that Square terminals have the ability for merchants to waive signatures (no CVM) under $25, but unfortunately the client has to do that pro-actively. Here's hoping they can push more places to use their EMV/NFC-only units as a complement to existing, perfectly good swipe-only terminals (for chipless-cards).
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