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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Jul 7, 2015, 8:49 am
  #12241  
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Originally Posted by RedLight2015
Who knows about Safeway. They could change the background to show the "Contactless symbol" somewhere or something. Or they could just show the circles.
Maybe they're going to buy MX925s with the external antenna? They wouldn't necessarily need to put anything on the screen at all that way.
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Old Jul 7, 2015, 2:20 pm
  #12242  
 
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Originally Posted by mrcobra92
A few clear sentences will radically reduce the heartbeats (times the number of folks who are tempted to spend much more time viewing a video). It's the respectful thing to do!
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Old Jul 7, 2015, 2:36 pm
  #12243  
 
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Originally Posted by WhatWhatTech
Also, it looks like Citi will be offering ATM-only chip Maestro cards according to the FAQ. They might work at those Maestro only ticket machines some people in this thread have been encountering.
Not just ticket machines; there's no shortage of Maestro/VPay-only merchants in Europe. Between Austria and Romania I think I might hit the 30-transaction monthly limit on my BMO debit card (Well, kind of- Romania is a problem in that some merchants display the Visa logo but for some reason the acquirer declines my Chase cards; Chase says they approve them, but the merchant asks me for another card).
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Old Jul 7, 2015, 3:14 pm
  #12244  
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Originally Posted by jamar
Not just ticket machines; there's no shortage of Maestro/VPay-only merchants in Europe. Between Austria and Romania I think I might hit the 30-transaction monthly limit on my BMO debit card (Well, kind of- Romania is a problem in that some merchants display the Visa logo but for some reason the acquirer declines my Chase cards; Chase says they approve them, but the merchant asks me for another card).
Curious, but does your BMO debit card have the same AID as the debit MasterCards in the US (specifically the debit AID, not the normal MasterCard one).
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Old Jul 7, 2015, 10:54 pm
  #12245  
 
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Originally Posted by tmiw
Curious, but does your BMO debit card have the same AID as the debit MasterCards in the US (specifically the debit AID, not the normal MasterCard one).
Yes, I'm curious about this too! I hope OP will respond. My understanding of Durbin is a US-issued card couldn't have the Maestro AID unless it also has the common debit AID (at which point the Maestro AID is superfluous, kind of) or if it also has a whole mess of other debit AIDs listed too.

Is the BMO debit card in question issued in the US?

I suppose a bank could issue a card with 3 AIDs (assuming someone manufactures such cards): a Mastercard Credit AID, a common debit AID (for US debit purchases) and a Maestro AID (for debit purchases abroad.) Now that would be a neat trick!


Edited to add: I think the OP has a Canadian BMO Debit card. The Canadian BMO site mentions Maestro compatibility and also the 30 transaction limit. Maybe after US merchants figure out how to use the common debit AID international terminals will figure out how to process common AID as Maestro, too. Or, probably not. Thanks, Senator Durbin!

Last edited by bullfrog; Jul 7, 2015 at 11:02 pm
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Old Jul 8, 2015, 12:22 am
  #12246  
 
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Originally Posted by uds0
A few clear sentences will radically reduce the heartbeats (times the number of folks who are tempted to spend much more time viewing a video). It's the respectful thing to do!
Not quite sure what you mean, but I have changed the format a little bit on my next one. It's much shorter and has less talking.

Here is the Target EMV video.
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Old Jul 8, 2015, 9:38 am
  #12247  
 
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Originally Posted by bullfrog
Yes, I'm curious about this too! I hope OP will respond. My understanding of Durbin is a US-issued card couldn't have the Maestro AID unless it also has the common debit AID (at which point the Maestro AID is superfluous, kind of) or if it also has a whole mess of other debit AIDs listed too.

Is the BMO debit card in question issued in the US?

I suppose a bank could issue a card with 3 AIDs (assuming someone manufactures such cards): a Mastercard Credit AID, a common debit AID (for US debit purchases) and a Maestro AID (for debit purchases abroad.) Now that would be a neat trick!


Edited to add: I think the OP has a Canadian BMO Debit card. The Canadian BMO site mentions Maestro compatibility and also the 30 transaction limit. Maybe after US merchants figure out how to use the common debit AID international terminals will figure out how to process common AID as Maestro, too. Or, probably not. Thanks, Senator Durbin!
Yep, it's a Canadian card. I have accounts on both sides of the border, but I really have no reason to use the US card. The 3% FTF gets me nothing (no Maestro AID). The 2.5% FX fee on the Canadian card gets me offline PIN priority and the assurance that it will work at places that don't accept Visa/MC proper.
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Old Jul 8, 2015, 9:44 am
  #12248  
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Coincidentally Service Credit Union offers V PAY cards. The T&C are a bit concerning but maybe that's normal for debit cards?
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Old Jul 8, 2015, 10:51 am
  #12249  
 
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The main sticking point with them being that if you're not in the military or employed by the DoD, you have to live in New Hampshire or specific towns in MA. But it's got VPay and EC, taking care of the two main sticking points- the German-specific debit network problem and the rest-of-Europe debit network problem. If my credit union got on board with that I'd be using them more, that's for sure.
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Old Jul 8, 2015, 12:03 pm
  #12250  
 
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Originally Posted by jamar
The main sticking point with them being that if you're not in the military or employed by the DoD, you have to live in New Hampshire or specific towns in MA. But it's got VPay and EC, taking care of the two main sticking points- the German-specific debit network problem and the rest-of-Europe debit network problem. If my credit union got on board with that I'd be using them more, that's for sure.
It appears "I am a family member of someone who is serving or served in one of the following US military branches or DOD" is a membership option, as is being an ex-DOD employee (civilian or military). That would broaden eligibility substantially (did your dad get drafted? you're in).
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Old Jul 8, 2015, 4:34 pm
  #12251  
 
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Local Home Depot turned on EMV capability in their Ingenico terminals today. Worked fine with my USAA MC, didn't try to see if they were enforcing service code. Only downside was that they used to have a $50 floor limit for signatures when it was mag stripe only. Now you have to sign the terminal no matter what the transaction value is.
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Old Jul 8, 2015, 7:35 pm
  #12252  
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Have we ever concluded whether there's any significant real-life difference in EMV transaction time between different cards (assuming all transactions run online and not counting the time it takes to contact the acquirer/processor and get a response)? It feels that way using my test app anyway but I don't have hard numbers.

Originally Posted by glbltvlr
Local Home Depot turned on EMV capability in their Ingenico terminals today. Worked fine with my USAA MC, didn't try to see if they were enforcing service code. Only downside was that they used to have a $50 floor limit for signatures when it was mag stripe only. Now you have to sign the terminal no matter what the transaction value is.
It's been a while since I last went but they weren't enforcing service code. Signature for even a $2 purchase on a PIN preferring card is a bit annoying though I think that'll get fixed once they figure out debit/Apple Pay.
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Old Jul 10, 2015, 8:55 pm
  #12253  
 
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Went to a hot wings place in Houston called Bonfire Wings. You order and pay first, before sitting down. The cashier/order taker girl did not even try to swipe my CSP, went straight to inserting it. Though the terminal is behind the counter, it looks like they can easily hand it over to the customer. It's an Ingenico iCT220. It did have a cable attached to it.
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Old Jul 10, 2015, 8:58 pm
  #12254  
 
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Went into Target at the Metreon again to do some EMV testing.

I don't know what terminal they use, but it's way too sensitive to insertion issues (I.e. Must be jammed in as far as you can go at just the right angle).

It makes a horrible noise when it can't read the card. Amex processing took about 5 seconds. Citi processing took something like 15 seconds.

I think they're still tweaking it, but standing at the checkout line, all I could hear every 2 seconds was the read error noise. Ugh.
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Old Jul 10, 2015, 11:29 pm
  #12255  
 
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Originally Posted by RTWRide
Went to a hot wings place in Houston called Bonfire Wings. You order and pay first, before sitting down. The cashier/order taker girl did not even try to swipe my CSP, went straight to inserting it. Though the terminal is behind the counter, it looks like they can easily hand it over to the customer. It's an Ingenico iCT220. It did have a cable attached to it.
Nice. It wouldn't matter to hand this terminal to the customer as Ict220s don't have contactless anyway :-(
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