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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Jan 15, 16, 11:38 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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Wiki Link
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credi...signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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Old Mar 14, 15, 7:44 pm
  #10276  
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...so which chip and pin card to get?

I'm in Milan now and I was shocked that my PenFed Visa got rejected at the Milan metro kiosks. I only realized it was chip and signature when I read about it in here. Apparently the kiosks ignore the PIN capability? Why?

From the google doc, it looks like there are many kinds of authentication, not all of which I understand.

So...if you were going to get a card with no foreign transaction fees that worked as a standard chip and pin when overseas, what authentication method would you want from that Google doc? What are the best cards from that perspective?

Thanks!
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Old Mar 14, 15, 8:51 pm
  #10277  
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It happened with me too. I had no clue that after I receive my card, I was supposed to call and ask for a pin! But I got the pin in 3 days. Once you get your pin, you can try it at Walmart - chip and Pin. I am heading to South and Central Asia in 10 days for a couple of weeks. I will report back my experience with my Chip and on-line Pin (Synchrony Sams Master Card) and of course my pure chip and pin UNFCU.
Originally Posted by Points Scrounger View Post
If UNFCU has no online PIN support at all, and Wal Mart terminals are online, then where does a PIN request for any purchase, no matter how small, come in?

My card arrived today, and is activated, but their customer service staff for requesting the PIN itself is closed for the weekend. Absolutely NO mention of a PIN whatsoever in the paperwork.
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Old Mar 14, 15, 9:26 pm
  #10278  
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I do wonder what hoops UNFCU had to jump through to be able to be PIN preferring, since Visa is extremely anti-PIN (especially offline PIN). Are they just grandfathered from before Visa took that stance? Is Visa's stance more of a "we really don't think you should but you can do whatever you want" or do they try to discourage it by adding additional requirements?
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Old Mar 14, 15, 9:50 pm
  #10279  
 
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When I spoke to the UNFCU rep, he mentioned that most of their members are overseas. So it would be safe to assume they insisted on Chip and PIN. Visa probably agreed with it after realizing it would be worth it for their own bottom line.
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Old Mar 14, 15, 10:38 pm
  #10280  
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Originally Posted by tmiw View Post
I do wonder what hoops UNFCU had to jump through to be able to be PIN preferring, since Visa is extremely anti-PIN (especially offline PIN). Are they just grandfathered from before Visa took that stance? Is Visa's stance more of a "we really don't think you should but you can do whatever you want" or do they try to discourage it by adding additional requirements?
I had thought that it was more they are addicted to forcing signatures at staffed terminals. If anything, they are less adamant about backup offline PIN for non-American kiosks. Given the resistance they seem to have given First Tech, however, UNFCU is an exception they decided to "cave on" (probably with majority overseas purchases); UNFCU debit is MC, not yet chipped. When I asked recently, rep said "no plans", but if it's later in the year, I could see no "official" word yet.
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Old Mar 14, 15, 10:40 pm
  #10281  
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Originally Posted by Points Scrounger View Post
I had thought that it was more they are addicted to forcing signatures at staffed terminals. If anything, they are less adamant about backup offline PIN for non-American kiosks. Given the resistance they seem to have given First Tech, however, UNFCU is an exception they decided to "cave on" (probably with majority overseas purchases); UNFCU debit is MC, not yet chipped. When I asked recently, rep said "no plans", but if it's later in the year, I could see no "official" word yet.
Isn't the "recommended" CVM list for Visa credit cards signature and no CVM, with no mention of PIN anywhere other than at the ATM? Otherwise I would think Chase's cards would at least have online PIN backup.
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Old Mar 15, 15, 4:52 am
  #10282  
 
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Originally Posted by tmiw View Post
Isn't the "recommended" CVM list for Visa credit cards signature and no CVM, with no mention of PIN anywhere other than at the ATM? Otherwise I would think Chase's cards would at least have online PIN backup.
Yes, that's my understanding, and (1) signature then (2) no CVM is what is on both of my Chase CSP and Hyatt cards. For purchases, no PIN anywhere in the list.
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Old Mar 15, 15, 10:08 am
  #10283  
 
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Originally Posted by gfunkdave View Post
I'm in Milan now and I was shocked that my PenFed Visa got rejected at the Milan metro kiosks. I only realized it was chip and signature when I read about it in here. Apparently the kiosks ignore the PIN capability? Why?

From the google doc, it looks like there are many kinds of authentication, not all of which I understand.

So...if you were going to get a card with no foreign transaction fees that worked as a standard chip and pin when overseas, what authentication method would you want from that Google doc? What are the best cards from that perspective?

Thanks!
Offline pin, which your card should have, should work in most terminals whether they're online or offline.

Although PenFed is signature priority (asks if signature possible), at that terminal it should have asked for and accepted the pin.

Very strange and unexpected. If you did not test it before leaving, it may actual simply not work anywhere that pin is required and you didn't know it?

The challenge is finding a terminal that is in the same configuration (online or offline) as that one in order to compare results with your initial test since there is no indication of it's offline status that I know of besides perhaps after a successful use on the receipt?

Last edited by uds0; Mar 15, 15 at 10:22 am
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Old Mar 15, 15, 10:40 am
  #10284  
 
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Originally Posted by Points Scrounger View Post
My Wells Fargo Visa instructions were very clear that the PIN (for foreign kiosks) cannot be changed, and that the number can only be sent to the address-of-record.
Both of those behaviors are strictly WF policy. There is never any real reason that a bank shouldn't support both pin change AND pin reminder/change without having to provide current pin or mailing only to home address.

Some banks even require that you phone from the phone # on file!

I put banks that expose me to so much potential grief while traveling, exactly when I need the solution the most, at the bottom of my preferred bank list.

Last edited by uds0; Mar 15, 15 at 11:26 am
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Old Mar 15, 15, 11:42 am
  #10285  
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Originally Posted by gfunkdave View Post
I'm in Milan now and I was shocked that my PenFed Visa got rejected at the Milan metro kiosks. I only realized it was chip and signature when I read about it in here. Apparently the kiosks ignore the PIN capability? Why?

From the google doc, it looks like there are many kinds of authentication, not all of which I understand.

So...if you were going to get a card with no foreign transaction fees that worked as a standard chip and pin when overseas, what authentication method would you want from that Google doc? What are the best cards from that perspective?

Thanks!
My impression is that your chip is bad. Either that or the kiosk wasn't working right.
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Old Mar 15, 15, 11:57 am
  #10286  
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I saw a post where the CSP didn't work in chip mode on board a flight. I presume it's because the card is online only. If the card supported offline transactions would one still be able to sign for the transaction, or would the terminal be PIN only even though it is manned?
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Old Mar 15, 15, 12:41 pm
  #10287  
 
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Originally Posted by tmiw View Post
I saw a post where the CSP didn't work in chip mode on board a flight. I presume it's because the card is online only. If the card supported offline transactions would one still be able to sign for the transaction, or would the terminal be PIN only even though it is manned?
Assuming that you meant it didn't work with pin or were you thinking of either pin or signature?

Chase Ink Business Plus and [prior?] Chase Sapphire Preferred Visa ($95 AF after 1st yr; points xfer to United)
1 Online PIN - unattended cash Fail cardholder verification if this CVM is unsuccessful
2 Signature (paper) Apply succeeding CV rule if this rule is unsuccessful
3 No CVM Required Fail cardholder verification if this CVM is unsuccessful

Which agrees with the Chase reps 100% of the time emphatically stating that the pin is ONLY for cash advance. This was one of the reasons I cancelled at AF posting recently. Even their web site basically says "tough luck" if you want to use a pin, and please tell the cashier that you are all mighty Chase card toter who doesn't care or have to use pin and that they must accept signature, and finally, their advice is to "carry local currency just in case" their non-pin enabled card doesn't work (which it doesn't anywhere pin is actually required when amount exceeds no CVM limit or pin is not otherwise enforced). Most recent inquiry confirmed that they have no time line to add purchase pin support let alone pin priority. They also insist that if a pin was ever used with a purchase (impossible per them) that it would be a cash advance transaction - bull!

Very odd!

Last edited by uds0; Mar 15, 15 at 12:55 pm
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Old Mar 15, 15, 12:45 pm
  #10288  
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Originally Posted by uds0 View Post
The Chase reps 100% of the time emphatically state that the pin is ONLY for cash advance. This was one of the reasons I cancelled at AF posting recently.
My question was mainly around the terminal, not the card. Would a manned offline only terminal (like on an aircraft) still allow signature or are those always PIN only?
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Old Mar 15, 15, 12:59 pm
  #10289  
 
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Originally Posted by tmiw View Post
My question was mainly around the terminal, not the card. Would a manned offline only terminal (like on an aircraft) still allow signature or are those always PIN only?
It's difficult to say. My guess is that it would be possible to do a swipe-and-sign fallback transaction, but I don't have anything to substantiate this other than I don't think the airlines would want to lose out on a duty free purchase.

I'm also in the camp where I get frustrated with Chase CSR reps. I have to plan ahead if I'm getting a new card/PIN and going overseas. I got burned by that once where I said I needed the PIN in case I need a 'cash advance', and the CSR helpfully reminded me that I could just go into any bank anywhere and present the card for a cash advance without a PIN. Foiled again...

I wish there were a way to send those CSRs a video of unmanned (online) kiosks and being presented with a PIN prompt, entering an incorrect PIN and being rejected, and then entering the 'cash advance' PIN only to have it be accepted as a purchase, not a cash advance.
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Old Mar 15, 15, 1:06 pm
  #10290  
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Originally Posted by Majuki View Post
It's difficult to say. My guess is that it would be possible to do a swipe-and-sign fallback transaction, but I don't have anything to substantiate this other than I don't think the airlines would want to lose out on a duty free purchase.

I'm also in the camp where I get frustrated with Chase CSR reps. I have to plan ahead if I'm getting a new card/PIN and going overseas. I got burned by that once where I said I needed the PIN in case I need a 'cash advance', and the CSR helpfully reminded me that I could just go into any bank anywhere and present the card for a cash advance without a PIN. Foiled again...

I wish there were a way to send those CSRs a video of unmanned (online) kiosks and being presented with a PIN prompt, entering an incorrect PIN and being rejected, and then entering the 'cash advance' PIN only to have it be accepted as a purchase, not a cash advance.
I looked on the Chase website and there's apparently a way to do it without having to talk to a human:

I don't remember my PIN, how can I request a new one? How can I reset the PIN for my credit card?

In order to change your current Personal Identification Number (PIN), please call 1-800-297-4970 and follow the instructions provided by the Voice Response Unit. We are available to assist you 24 hours a day, 7 days a week.
I haven't tried it though so YMMV.
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