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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
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Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Jul 25, 2012, 12:50 pm
  #181  
 
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Originally Posted by JEFFJAGUAR
I think at this point we can almost assume that the US banks have made their committment to chip and signature and to assume the card will be chip and signature unless positively told otherwise
One of the things left unknown is the issuers who have started issuing chipped cards haven't disclosed whether the Chip-and-Signature is an interim solution as a path to full Chip-and-PIN implementation or that the US banks predominately has chosen signature as the main authentication method.

In all likelihood, having BOTH Chip-and-Signature AND Chip-and-PIN similar to Andrews FCU might be a good approach, but they haven't really been clear cut on this either.



After all, at this point in time, very few merchants in the US have the capability to process chipped cards. One can say that the banks' decision to roll out EMV at this point is mainly to grab international travelers, those of which tend to have higher incomes and in the eyes of banks, clients that they do not want to see to go to a competitor.

However, that's just this point in time only. With new "convert by 2015" EMV mandates by VISA, MC, Discover, and AMEX, the merchant processing landscape may or may not see big changes in the US within the next three years. Will Chip-and-Signature still be the norm by then, or is today just an interim on it's way to Chip-and-PIN as the EMV mandate moves into the US? Such clarity is yet to be seen.


OTOH, having a Chip-and-Signature card is still way better than nothing. Remember, just less than two years ago when we were having discussions here on FT, many were skeptical that banks if at all will issue Chip-and-anything cards to begin with.


I guess the biggest contrast with the US and with Europe and Japan is how many automated kiosks there are. Predominantly, we don't rely on public transit that much than Europe or Japan, so maybe the idea of "you can't sign or tell an unstaffed machine to take a credit card" doesn't really click to the mind of most Americans. Then again, we also use automated gas pumps which we already do enter some form of PIN (zip code verification ) so I don't understand the difficulty of putting the two and two together.

Last edited by kebosabi; Jul 25, 2012 at 12:59 pm
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Old Jul 25, 2012, 2:42 pm
  #182  
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Originally Posted by JEFFJAGUAR
I think at this point we can almost assume that the US banks have made their committment to chip and signature and to assume the card will be chip and signature unless positively told otherwise. Even the Andrews FCU card, which was widely advertised to be chip and pin is basically chip and signature although it is claimed by Andrews (not that I have any reason to question them) that while chip and signature is default mode, it will go to chip and pin if necessary but this has not been confirmed by anybody really.
So does that mean we have to rely on Canadian banks (doing business in the US)?

Bank of Montreal issued true (AFAIK) chip and pin cards (no mention even of a signature possibility when using the chip!) for Diners Club. The issue with that (for most people) is that Diners Club is still not accepting new personal card applications, and it's unclear when/if they will. (So thus far this helps only people who've had a Diners Club US card for years.)

Does Bank of Montreal issue any other cards in the US that it is possible to apply for? If so, are any of those chip & pin or planned to be?
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Old Jul 25, 2012, 4:08 pm
  #183  
 
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They (or Harris, rather) have a few other cards in the US, but nothing exciting, and they're all mag-stripe. And as for applying for a Canadian card, they require a security deposit of 1.25x the credit limit you want, and it's $1k minimum. Not ideal.
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Old Jul 25, 2012, 4:44 pm
  #184  
 
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Originally Posted by sdsearch
So does that mean we have to rely on Canadian banks (doing business in the US)?

Bank of Montreal issued true (AFAIK) chip and pin cards (no mention even of a signature possibility when using the chip!) for Diners Club. The issue with that (for most people) is that Diners Club is still not accepting new personal card applications, and it's unclear when/if they will. (So thus far this helps only people who've had a Diners Club US card for years.)

Does Bank of Montreal issue any other cards in the US that it is possible to apply for? If so, are any of those chip & pin or planned to be?
Well just how acceptable is Diners Club around the world, there is as I remember a foreign transaction fee and an annual fee. Not the answer.

Originally Posted by kebosabi
One of the things left unknown is the issuers who have started issuing chipped cards haven't disclosed whether the Chip-and-Signature is an interim solution as a path to full Chip-and-PIN implementation or that the US banks predominately has chosen signature as the main authentication method.

In all likelihood, having BOTH Chip-and-Signature AND Chip-and-PIN similar to Andrews FCU might be a good approach, but they haven't really been clear cut on this either.



After all, at this point in time, very few merchants in the US have the capability to process chipped cards. One can say that the banks' decision to roll out EMV at this point is mainly to grab international travelers, those of which tend to have higher incomes and in the eyes of banks, clients that they do not want to see to go to a competitor.

However, that's just this point in time only. With new "convert by 2015" EMV mandates by VISA, MC, Discover, and AMEX, the merchant processing landscape may or may not see big changes in the US within the next three years. Will Chip-and-Signature still be the norm by then, or is today just an interim on it's way to Chip-and-PIN as the EMV mandate moves into the US? Such clarity is yet to be seen.


OTOH, having a Chip-and-Signature card is still way better than nothing. Remember, just less than two years ago when we were having discussions here on FT, many were skeptical that banks if at all will issue Chip-and-anything cards to begin with.


I guess the biggest contrast with the US and with Europe and Japan is how many automated kiosks there are. Predominantly, we don't rely on public transit that much than Europe or Japan, so maybe the idea of "you can't sign or tell an unstaffed machine to take a credit card" doesn't really click to the mind of most Americans. Then again, we also use automated gas pumps which we already do enter some form of PIN (zip code verification ) so I don't understand the difficulty of putting the two and two together.
The big question is just how much do you lose with chip and signature rather than chip or pin or perhaps I should ask how much do you gain. How many places are there that take chip and pin that don't take chip and signature and how many places are there that take chip and signature and don't take magnetic strip. I don't think we have all the answers yet.

Last edited by mia; Jul 26, 2012 at 5:42 am
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Old Jul 26, 2012, 5:42 am
  #185  
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Originally Posted by JEFFJAGUAR
I...Andrews FCU card, which was widely advertised to be chip and pin is basically chip and signature although it is claimed by Andrews (not that I have any reason to question them) that while chip and signature is default mode, it will go to chip and pin if necessary but this has not been confirmed by anybody really.
Several posters have confirmed that the card works as Chip & PIN when required.

Originally Posted by JEFFJAGUAR
Well just how acceptable is Diners Club around the world,
Acceptance is nearly universal because Diners Club cards issued in Canada and the USA are processed on MasterCard's network since 2005.
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Old Jul 26, 2012, 5:52 am
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Originally Posted by mia
Several posters have confirmed that the card works as Chip & PIN when required.

Acceptance is nearly universal because Diners Club cards issued in Canada and the USA are processed on MasterCard's network since 2005.
1. Yes...I've read that....but most say, for example, the Andrews card does not work at unmanned or unwomanned gas pumps and acceptance on the toll roads is spotty; sometimes yes and sometimes no. Not aruing the point


2. As far as Diners Club, so they're really mastercards with an annual fee (?) and a foreign transaction fee (?) And in theory, Discover should be acceptable everywhere Diners Club is accepted, am I right?

So, in all due respect, what is the big deal about Diners? The chip?

Last edited by JEFFJAGUAR; Jul 26, 2012 at 6:02 am
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Old Jul 26, 2012, 6:36 am
  #187  
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Originally Posted by JEFFJAGUAR
...the Andrews card does not work at unmanned or unwomanned gas pumps
I don't think this is an accurate summary of the reports. When a card fails at a specific location we cannot know the reason. It likely has nothing to do with the Chip & PIN function. Some POS simply do not accept credit cards (debit only) or cards issued in another country. Some POS terminals are configured incorrectly, see this thread:

http://www.flyertalk.com/forum/ameri...verywhere.html

Diners Club cards issued in Canada and the USA are MasterCards with the best travel rewards program of any non-American Express card. Chip & PIN was added because the issuer is a Canadian bank and Canada is in process of adopting Chip & PIN.

Diners Club cards issued everywhere else are processed on Diners own network, and there is reciprocal acceptance with Discover Cards because Discover own the Diners Club International network. The network only processes charges, it does not issue Diners Club cards anywhere in the world. The Canadian and USA Diners Club cards do not participate in the reciprocal arrangement.
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Old Jul 26, 2012, 7:55 am
  #188  
 
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Originally Posted by mia
I don't think this is an accurate summary of the reports. When a card fails at a specific location we cannot know the reason. It likely has nothing to do with the Chip & PIN function.
This is going to make any larger scale rollout a real nightmare. There's no end-user feedback as to why the transaction failed. The consumer will blame the card issuer, the card issuer will blame any number of things (retailer, POS terminal, temporary network glitch, solar flare, etc.). Soon enough the cards will get a reputation for not working reliably at retailers, so people tell their friends not to get a chipped card, and eventually the companies stop offering them because they think nobody wants them.

Only a few travel nerds following threads like this will actually call the CC companies when a transaction fails. Even in those cases though, as we've seen from reports in this forum, sometimes there's no record of any attempted transaction (so no way of telling what the actual failure was). Even if the CSR can look into a transaction and see why it fails, what are they doing with the info? Is someone following up with the individual retailers to try to troubleshoot the problem further?
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Old Jul 26, 2012, 8:05 am
  #189  
 
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Originally Posted by OverThereTooMuch
This is going to make any larger scale rollout a real nightmare. There's no end-user feedback as to why the transaction failed. The consumer will blame the card issuer, the card issuer will blame any number of things (retailer, POS terminal, temporary network glitch, solar flare, etc.). Soon enough the cards will get a reputation for not working reliably at retailers, so people tell their friends not to get a chipped card, and eventually the companies stop offering them because they think nobody wants them.

Only a few travel nerds following threads like this will actually call the CC companies when a transaction fails. Even in those cases though, as we've seen from reports in this forum, sometimes there's no record of any attempted transaction (so no way of telling what the actual failure was). Even if the CSR can look into a transaction and see why it fails, what are they doing with the info? Is someone following up with the individual retailers to try to troubleshoot the problem further?
Do time zone changes play a role sometimes in failures. I'll give you an example. I went into a T Mobile UK store in London at about 1230 London time a month ago (it would be 0830 in the Eastern USA) and needed a new sim card along with some time for my stick modem. No problem but when I reached into my wallet and pulled out my credit card, the clerk said we don't take magnetic strip cards any longer. I said no problem. My card has a chip. (It ws the Andrews card)....he told me the transaction was declined. The only time the whole trip I actually had to pay cash for something (sigh..I had to pull out the one £10 bank note I had and got a £2 and £1 coins back which remained in my pocket the rest of the week). I called Andrews and they had no record of a declination. I still wonder what happened and where the transaction went wrong (I probably should have asked to try again).

Oh well...you live and learn!
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Old Jul 26, 2012, 8:13 am
  #190  
 
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Originally Posted by JEFFJAGUAR
Do time zone changes play a role sometimes in failures.
There are a lot of reasons for failures, but I can't imagine that this would be one of them (unless it's some overly aggressive fraud detection scheme).

Based off discussion in the travel tech forum, this particular failure is likely because the card was issue in another country.

This is a great example of the problem I was talking about I'm sure someone could pull the logs from the terminal to see what failed. But whose responsibility is that? If an incredibly small percentage of transactions are seen to fail, do these companies just consider it an acceptable amount of "noise", which means they don't bother to investigate at all? It's not reasonable to expect vendors to look at EVERY failure at POS terminals.
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Old Jul 26, 2012, 8:21 am
  #191  
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Authorization problems are not new nor directly related to Chip & PIN. However, the reason some countries chose offline authorization (PIN stored in chip) is that they did not have the infrastructure to reliably process online in real time. When the issuer reports no record of the attempted transaction there was a system failure somewhere, it really has nothing to do with your card account.

There is already a thread on this topic:

http://www.flyertalk.com/forum/credi...ationally.html
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Old Jul 26, 2012, 11:02 am
  #192  
 
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Just a heads up regarding BofA.

I went in to make a fairly big deposit at a BofA branch in my area yesterday and it really seems BofA has trained their staff to market their new Travel Rewards card with EMV with the right tones.

While I was making the deposit, the teller said if I had a credit card with BofA. I answered no. When she said that they now offer the BofA Travel Rewards card which earns travel points, has no annual fee and no foreign transaction fee, I replied back “I already have a Capital One card that has the same benefits.”

Then out of nowhere she said “well, does it have the chip?” It really surprised me that I wasn’t expecting that pitch so I ended up saying “no, but I do know what you mean and yes I do have other cards with the chip as a backup.” She smiled and said “you’re the first person that I’ve talked to today who I didn’t need to explain what the chip was for,” and handed me the pamphlet for the BofA Travel Rewards card.


Clearly a big difference when compared to the Citibank CSRs over the phone. From the feel of it, it seems like BofA while late in the game compared to Chase and Citi, are clearly going on the offensive against the competition.

Last edited by kebosabi; Jul 26, 2012 at 11:09 am
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Old Jul 26, 2012, 11:11 am
  #193  
 
Join Date: Jul 2007
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Originally Posted by kebosabi
Just a heads up regarding BofA.

I went in to make a fairly big deposit at a BofA branch in my area yesterday and it really seems BofA has trained their staff to market their new Travel Rewards card with EMV with the right tones.

While I was making the deposit, the teller said if I had a credit card with BofA. I answered no. When she said that they now offer the BofA Travel Rewards card which earns travel points, has no annual fee and no foreign transaction fee, I replied back “I already have a Capital One card that has the same benefits.”

Then out of nowhere she said “well, does it have the chip?” It really surprised me that I wasn’t expecting that pitch so I ended up saying “no, but I do know what you mean and yes I do have other cards with the chip as a backup.” She smiled and said “you’re the first person that I’ve talked to today who I didn’t need to explain what the chip was for,” and handed me the pamphlet for the BofA Travel Rewards card.


Clearly a big difference when compared to the Citibank CSRs.
After reading about the B of A emv cards on this forum (without it, I wouldn't have known) last week, I do have the cash rewards card with the grandfathered no foreign transaction inherited from the Charles Schwab card but looking at the list, the one with no annual fee and no foreign transaction fee that included the emv chip was Travel Rewards so what the h.., I applied. Today in checking my BofA accounts, guess what. There is a new BofA credit card number there obviously representing their approval of my Travel Rewards card. I think they are really going in a big way after the Cap One people. Next move up to Cap One I suppose.
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Old Jul 26, 2012, 11:37 am
  #194  
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Originally Posted by sdsearch
So does that mean we have to rely on Canadian banks (doing business in the US)?

Bank of Montreal issued true (AFAIK) chip and pin cards (no mention even of a signature possibility when using the chip!) for Diners Club. The issue with that (for most people) is that Diners Club is still not accepting new personal card applications, and it's unclear when/if they will. (So thus far this helps only people who've had a Diners Club US card for years.)

Does Bank of Montreal issue any other cards in the US that it is possible to apply for? If so, are any of those chip & pin or planned to be?
Harris Bank in Chicago is part of BMO, but I don't believe they're issuing chip and PIN as of yet. RBC Bank USA (the part not merged into PNC for people who are also RBC Royal Bank customers) issues a non chip and PIN credit and debit card. TD Bank, who's credit cards I believe are issued by FIA Card Services, same thing. So unless you're able to open a credit or debit card directly with their banks in Canada, it won't be chip and PIN at this point.

Last edited by burgerwars; Jul 26, 2012 at 11:46 am
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Old Jul 27, 2012, 11:19 am
  #195  
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Originally Posted by JEFFJAGUAR
Well just how acceptable is Diners Club around the world, there is as I remember a foreign transaction fee and an annual fee. Not the answer.
Originally Posted by JEFFJAGUAR
2. As far as Diners Club, so they're really mastercards with an annual fee (?) and a foreign transaction fee (?) And in theory, Discover should be acceptable everywhere Diners Club is accepted, am I right?

So, in all due respect, what is the big deal about Diners? The chip?
Diners Club is a fleixble points transfer card. In other words it's like Amex Membership Rewards cards, except more (and partly different) transfer partners (and in some cases better transfer ratios), and like Ultimate Rewards transfer cards (a subset of UR cards overall) except mostly different (and way more) partners.

Plus it has had truly primary car rental collision coverage for years and years.

So that's some reasons why those of us who have the card have the card.

None of us got the card for the chip & PIN, because the chip & PIN was neither available nor announced the last time you could apply for this card (as an invidiual in the US or Canada), which was several years ago (back when Citi still owned it and we had no clue Bank of Montreal would end up buying it).

Ane yes, it has 3% forex. It has an annual fee, but so far I've been able to get a retention offer (either credit for the annual fee or signficant bonus points) most years (including this year after the BOM purchase), offsetting most or all (sometimes much more than offseting) the annual fee. But anyhow, all points cards with flexible transfer to vairous hotel and airline programs have annual fees.

Diners Club US (and Canada) are on the MC network, and thus accepted anywhere that MC is accepted. Discover runs on the Diners Club International network, which is used for non-US/non-Canada DIners Club cards. The Diners Club International network is run by Discover (and is in essence the Discover network); now that they've merged, the coverage is better than either was alone, but still nowhere near the coverage of MC (and thus of Diners Club cards from the US or Canada only).

Originally Posted by JEFFJAGUAR
The big question is just how much do you lose with chip and signature rather than chip or pin or perhaps I should ask how much do you gain. How many places are there that take chip and pin that don't take chip and signature and how many places are there that take chip and signature and don't take magnetic strip. I don't think we have all the answers yet.
One of the reasons we don't have enough of the answers is that too few people are willing to do the step-by-step expriments: Try a swipe card first, then if it fails, try the chip & Signature card, then if it fails try the chip & PIN card, and report.

It's only if people take the time at each place to do such experiments that we can know that it was the chip & PIN card that made the difference!

But most people are so happy to have a chip & PIN card, that they just reach for it first.

Now, in the case of someone like me who has only the Diners Club MC chip & PIN, with the 3% forex, there is a big incentive to try to use a 0% forex card that isn't chip & PIN instead. So in my case I alwasy try a swipe 0% forex card first. (That's why I was able to confirm that Madrid metro took my US-issued chip & PIN but did not take swipe.) But I don't have a 0% chip-and-signature card at all, and until I get one, I can't factor that into my experiments. (And neither 0% card I have -- Marriott or Priority Club -- has announced chip-and-signature availability yet that I've heard. And I'm not interested in applying for a new card just to do chip-and-signature experiments.)

Meanwhile, in each country there are only limited types of kiosk that a travel might enoucnter. There are only a few countries that use the automated gas stations, and I never seem to visit those lately. So I'm limited to at most train and metro kiosks it seems for my experiments. (On my next trip, I'll be flying into ZRH, using the metro there one day, not sure about the train, but then renting a car, but driving only in eastern Switzerland, western Austria, and tiny Liechtenstein, and maybe a teeny bit of southern Germany, but I don't thinik there are automated gas stations in those countries.)
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