HSBC--do they specialize in poor service?
Sep 4, 2010 | 2:13 am
#4
Join Date: Mar 2007
Location: Denver, CO USA
Programs: UA 1P, F9 Ascent, SPG Lifetime Gold, Marriott Silver
Posts: 816
Service issues
HSBC allowed some guy across the country to charge three laptops on my card and ship them to an address other than the billing address on record. I told them it was fraud and they reversed 2 of the 3 charges but claim walmart.com provided evidence that one charge was genuine. Despite numerous calls and written requests, neither walmart.com nor HSBC shared this "evidence" with me. I'm now enlisting some help from a prominent consumer advocate from a highly rated national TV program to take them on.
Sep 4, 2010 | 9:45 am
#5
Join Date: Mar 2005
Posts: 125
HSBC is a "TRANSFER BANK" only
Don't do other transaction.
HSBC, the mean is Hongkong and Shanghai Banking Cor. They can transfer between Hongkong and Shanghai 100 years ago. So, Forget other services! HSBC is little better than Western Union and Money Gram.
HSBC's important service is Global Transfer.
HSBC, the mean is Hongkong and Shanghai Banking Cor. They can transfer between Hongkong and Shanghai 100 years ago. So, Forget other services! HSBC is little better than Western Union and Money Gram.
HSBC's important service is Global Transfer.
Sep 4, 2010 | 4:36 pm
#6
Join Date: Jul 2008
Posts: 1,849
I have no complaints. I've been with HSBC for a few years now and upgraded to their Premier service about a year ago. Most of my dealings have been with their Canadian bank.
The Global Transfer capability is excellent, but I'm not sure how you can compare HSBC with Western Union—two completely different business models.
Don't do other transaction.
HSBC, the mean is Hongkong and Shanghai Banking Cor. They can transfer between Hongkong and Shanghai 100 years ago. So, Forget other services! HSBC is little better than Western Union and Money Gram.
HSBC's important service is Global Transfer.
HSBC, the mean is Hongkong and Shanghai Banking Cor. They can transfer between Hongkong and Shanghai 100 years ago. So, Forget other services! HSBC is little better than Western Union and Money Gram.
HSBC's important service is Global Transfer.
Last edited by yyzvoyageur; Sep 4, 2010 at 7:48 pm
Sep 12, 2010 | 4:32 pm
#9
Join Date: Mar 2010
Location: My existence is what matters
Programs: NZ, QF
Posts: 469
Don't do other transaction.
HSBC, the mean is Hongkong and Shanghai Banking Cor. They can transfer between Hongkong and Shanghai 100 years ago. So, Forget other services! HSBC is little better than Western Union and Money Gram.
HSBC's important service is Global Transfer.
HSBC, the mean is Hongkong and Shanghai Banking Cor. They can transfer between Hongkong and Shanghai 100 years ago. So, Forget other services! HSBC is little better than Western Union and Money Gram.
HSBC's important service is Global Transfer.
The worst thing people do is to blindly go for a global bank in a location where the bank is a minority player and complain.
Sep 14, 2010 | 2:24 pm
#10
Join Date: Oct 1999
Location: NYC
Posts: 1,094
There are two HSBCs. The US one and the non-US one.
The US version of HSBC was called Household bank before HSBC bought them. Household specialized in sub-prime and other banking services for low income customers, with service level to match.
The non-US version of HSBC has invested tremendous amount of money in marketing and infrastructure to promote the brand. But for some weird reason they kept the old Household people around to destroy any progress they made in US.
The US version of HSBC was called Household bank before HSBC bought them. Household specialized in sub-prime and other banking services for low income customers, with service level to match.
The non-US version of HSBC has invested tremendous amount of money in marketing and infrastructure to promote the brand. But for some weird reason they kept the old Household people around to destroy any progress they made in US.
Sep 14, 2010 | 2:46 pm
#11
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,874
http://www.us.hsbc.com/1/2/3/persona...ormation/facts
Sep 15, 2010 | 5:25 pm
#12
Join Date: May 2002
Location: SNA
Programs: STARS/LUMINOUS, PRIVE, FSPP, STARS, MO FAN Club, PEN Club, Bellini Club
Posts: 2,612
I recently closed by HSBC Direct (merged to normal HSBC a few months ago) savings account recently. The interest rates were lackluster and the customer service is pitiful.
