Refunds of existing tix

Old Mar 23, 20, 3:43 pm
  #1  
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Join Date: Dec 2017
Location: MUC
Programs: UA GS, 1MM; Marriott LTPP / Ambassador
Posts: 179
Refunds of existing tix

On Feb 11, 2020, I booked an ASU-PTY-JFK for March 30, 2020, and the JFK-PTY-ASU for return later in the year. (Standard non-refundable Y class, $300 change fee.)

I am looking for a refund rather than a change in the ticket.

I just got off the phone with Copa (very easy to get through to the ticket office) and they said that there were no refunds at this point and I should call back in 2 or 3 weeks time (after the initial flight.)

Two questions:

1. Is the position stated correct (no refunds at the moment)?
2. Ticket was booked with United Mileage Plus visa - will they refund?

Many thanks for thoughts

G
LimeyFlyer is offline  
Old Mar 23, 20, 4:27 pm
  #2  
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Join Date: Dec 2017
Location: MUC
Programs: UA GS, 1MM; Marriott LTPP / Ambassador
Posts: 179
Well, I'll partly answer my own question - I called the credit card issuer number - only took around a minute of IVR to get through to a human for a quick, not very sunny answer.

Not covered by the credit card as it was a pandemic.

Hopefully Copa will update their policies to give refunds. Otherwise, no sympathy for them if they go under - they have people's money in advance, fail to provide a service that can be used and yet get to keep the money. Not a bad deal.

G
LimeyFlyer is offline  
Old Mar 24, 20, 9:32 am
  #3  
 
Join Date: May 2005
Location: FL
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Posts: 117
Not sure why the credit card company would deny a charge back as it should be only concerned about the denial of goods & service by the Airline. As Copa cancelled the flight, unless it is stated specifically in its CoC as an exception it should refund the ticket. I am in the same boat so still checking.
bamin is offline  

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