Can't submit complaint online?
Dec 8, 2016 | 9:21 am
#1
Original Poster
Join Date: Aug 2014
Posts: 70
Can't submit complaint online?
I go to Copa's website to submit a complaint...
https://www.copaair.com/en/web/us/co...and-complaints
and I get this...
"Please open this webform using Google Chrome. Thanks for your comprehension."
Except I'm using Google Chrome.
I'm guessing this is a sign to not expect much from their customer service.
https://www.copaair.com/en/web/us/co...and-complaints
and I get this...
"Please open this webform using Google Chrome. Thanks for your comprehension."
Except I'm using Google Chrome.
I'm guessing this is a sign to not expect much from their customer service.
Dec 8, 2016 | 10:03 am
#3
Original Poster
Join Date: Aug 2014
Posts: 70
I was hoping for a voucher or credit for a future flight. After reading through past complaints, I think even that might be dim.
They cancelled a flight from ORD to PTY due to 'mechanical'. They refused to provide meals or reschedule for a different day. Instead, my Father-In-Law got put on an overnight flight that left after midnight (original flight was 8am arriving about 5:30pm).
I got an email address from the online chat ([email protected]) which I will send a brief summary to, but at this point, I'm going to file the DOT complaint because they refused to provide a copy of their policy for cancelled flights (according to multiple agents, they don't have to do anything).
They cancelled a flight from ORD to PTY due to 'mechanical'. They refused to provide meals or reschedule for a different day. Instead, my Father-In-Law got put on an overnight flight that left after midnight (original flight was 8am arriving about 5:30pm).
I got an email address from the online chat ([email protected]) which I will send a brief summary to, but at this point, I'm going to file the DOT complaint because they refused to provide a copy of their policy for cancelled flights (according to multiple agents, they don't have to do anything).
Dec 10, 2016 | 7:51 pm
#4
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: Various between 2p & 1K, currently Gold
Posts: 8,889
I go to Copa's website to submit a complaint...
https://www.copaair.com/en/web/us/co...and-complaints
and I get this...
"Please open this webform using Google Chrome. Thanks for your comprehension."
Except I'm using Google Chrome.
I'm guessing this is a sign to not expect much from their customer service.
https://www.copaair.com/en/web/us/co...and-complaints
and I get this...
"Please open this webform using Google Chrome. Thanks for your comprehension."
Except I'm using Google Chrome.
I'm guessing this is a sign to not expect much from their customer service.