Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Copa | ConnectMiles
Reload this Page >

Trouble checking bags through on two separate CM tickets

Community
Wiki Posts
Search

Trouble checking bags through on two separate CM tickets

Thread Tools
 
Search this Thread
 
Old Aug 5, 2016 | 10:52 am
  #1  
Original Poster
 
Join Date: Mar 2007
Posts: 416
Trouble checking bags through on two separate CM tickets

The reason for two separate tickets is that it is often significantly cheaper to fly CM out of PTY and use mileage on the first or last SJO-PTY leg.

Checking in at SJO I asked to have my bags checked all the way through on my 2 separate Copa tickets (SJO-PTY)(PTY-EZE) (two hour layover in PTY). The agent told me that was impossible. I was sort of shocked so I explained, "no no, you don't understand, these aren't two different airlines, they are not even two different airlines in SA, both tickets are Copa. The guy said " I understand completely, but it is against policy to check bags through. on two different tickets. I asked for a supervisor and explained I had done this dozens of times, often connecting to and from non SA airlines even (depending on interline agreements). The supervisor repeated what the agent had explained. I asked if this was a new policy, she said "no, it has always been Copa policy".

I dropped the issue and had to break immigration in PTY and re-check the bags, not the end of the world but a pain for sure. I have no doubt Copa has the right to refuse for whatever reason, but that cannot be actual policy can it?
elusive1 is offline  
Old Aug 5, 2016 | 12:08 pm
  #2  
A FlyerTalk Posting Legend
30 Countries Visited
1M
All eyes on you!
10 Years on Site
 
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,368
Originally Posted by elusive1
I have no doubt Copa has the right to refuse for whatever reason, but that cannot be actual policy can it?
I've checked bags through on separate COPA tix at LAX several times. Never had an issue.

One thing I've learned about latin service culture, once someone says "no," it's almost impossible to turn that to yes.
Kacee is offline  
Old Aug 5, 2016 | 12:42 pm
  #3  
All eyes on you!
10 Years on Site
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,755
Originally Posted by Kacee
One thing I've learned about latin service culture, once someone says "no," it's almost impossible to turn that to yes.
pretty much this.

Agents make stuff up the whole time. Im pretty much 50/50 on getting bags checked thru to Europe from PTY (usually CM to LH)
pmarrsouth is offline  
Old Aug 6, 2016 | 11:47 am
  #4  
1M
50 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,964
Last year, flying Copa, I had to connect twice at PTY on different tickets; once to CUN checking-in at SJO and then to MEX, checking in at CUN. The second checkin went smoothly, at SJO they were not able to complete it for both flights. A second agent plus a supervisor came to the desk to help, at the end they asked for apologies and I went through immigration and check-in at PTY. Mind you, I had two hours to kill, so I didn't care. The problem seems to be linked to pura vida...
KLouis is offline  
Old Aug 7, 2016 | 1:16 pm
  #5  
Original Poster
 
Join Date: Mar 2007
Posts: 416
Makes it tough to plan a decent connection. One comment the Copa agent made I thought was funny " Just tell immigration at Panama that you are in a hurry if you don't have enough time" That was the point I just quietly gave up.
elusive1 is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.