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COPA Customer service standards

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Old Mar 17, 2016 | 6:06 pm
  #1  
keitherson
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COPA Customer service standards
IMO, from the last few phone calls with them, customer service has dramatically improved. I think they must have brought on board more English-speaking staff. The wait times have gone down, and the agents seem more comfortable with the CM program and know what to do. ^

Anyone have the same or different experiences?
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Old Mar 20, 2016 | 6:27 pm
  #2  
psbaj
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Everytime I needed to contact them through e-mail (10 times +-) I had a great experience . The staff knew exactly what the problem was and helped me to solve it.
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