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-   Copa | ConnectMiles (https://www.flyertalk.com/forum/copa-connectmiles-751/)
-   -   COPA Customer service standards (https://www.flyertalk.com/forum/copa-connectmiles/1753736-copa-customer-service-standards.html)

keitherson Mar 17, 2016 6:06 pm
COPA Customer service standards
 
IMO, from the last few phone calls with them, customer service has dramatically improved. I think they must have brought on board more English-speaking staff. The wait times have gone down, and the agents seem more comfortable with the CM program and know what to do. ^

Anyone have the same or different experiences?

psbaj Mar 20, 2016 6:27 pm
Everytime I needed to contact them through e-mail (10 times +-) I had a great experience . The staff knew exactly what the problem was and helped me to solve it.


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