Copa: Complimentary Upgrade Experiences under ConnectMiles
Dec 21, 2015, 4:06 pm
#32
Join Date: Jun 2007
Programs: United 1K, Copa Presidential Plat, Hilton Diamond, Bonvoy Gold
Posts: 150
Are your Connectmiles numbers showing in your "manage your booking" pages? For some reason sometimes my number doesn't show even though it is in my reservation when I check in at the airport, when that happens I loose my upgrade as Pres Plat meanwhile silvers get upgrades... Weird!
Dec 21, 2015, 4:17 pm
#33
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,854
Are your Connectmiles numbers showing in your "manage your booking" pages? For some reason sometimes my number doesn't show even though it is in my reservation when I check in at the airport, when that happens I loose my upgrade as Pres Plat meanwhile silvers get upgrades... Weird!
Dec 24, 2015, 6:51 am
#34
Join Date: Jun 2007
Programs: United 1K, Copa Presidential Plat, Hilton Diamond, Bonvoy Gold
Posts: 150
I have a flight coming up in 2 hours that has 5 empty seats in Ejecutiva and yet no upgrade as Pres Plat!
I actually went out with some friends working at Copa last night and one of them is working at Connectmiles, they nicknamed him the "problem solver", he said that this is a recurrent issue!
Dec 24, 2015, 8:46 am
#35
Join Date: Apr 2005
Programs: UA Explorer card, AA Plat, Copa Plat, IHG Plat,
Posts: 567
upgrade email came 80hrs. before flight
I have a flight Sunday 12/27 LIM-PTY and my upgrade email came 80 hrs before the flight. Luckily I asked Connect miles CSR questions about their process as there were 3 of us on the same reservation. She said myupgrade would not clear unless she split me off to a separate reservation. I said OK and it worked. To upgrade a companion I understand it can only be requested at check-in at the airport. I wonder if I can ask fro companion on the second leg of the trip or not? Anyone have experience with this
Dec 24, 2015, 10:50 am
#36
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,854
Booked on Copa while logged in, payed at the airport office. We are two in this reservation, one using his UA Mileageplus number (it is showing online) and me using the ConnectMiles (not showing).
I have a flight coming up in 2 hours that has 5 empty seats in Ejecutiva and yet no upgrade as Pres Plat!
I actually went out with some friends working at Copa last night and one of them is working at Connectmiles, they nicknamed him the "problem solver", he said that this is a recurrent issue!
I have a flight coming up in 2 hours that has 5 empty seats in Ejecutiva and yet no upgrade as Pres Plat!
I actually went out with some friends working at Copa last night and one of them is working at Connectmiles, they nicknamed him the "problem solver", he said that this is a recurrent issue!
Dec 24, 2015, 10:52 am
#37
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,854
I have a flight Sunday 12/27 LIM-PTY and my upgrade email came 80 hrs before the flight. Luckily I asked Connect miles CSR questions about their process as there were 3 of us on the same reservation. She said myupgrade would not clear unless she split me off to a separate reservation. I said OK and it worked. To upgrade a companion I understand it can only be requested at check-in at the airport. I wonder if I can ask fro companion on the second leg of the trip or not? Anyone have experience with this
Dec 27, 2015, 7:48 am
#38
Join Date: Jun 2007
Programs: United 1K, Copa Presidential Plat, Hilton Diamond, Bonvoy Gold
Posts: 150
YUL-PTY dec 23
PTY-SAP dec 24
SAP-PTY-YUL jan...
In YUL the check in agent separated the reservation, no upgrade on YUL-PTY as it was sold out (Copa is offering upgrades for sale days before).
In PTY I checked in and agent said reservation had been split in YUL but for some reason my account wasn't added to upgrade list, she had to do it manually. I asked why and she had no clue. Went to Copa Club and they said my number should put me on upgrade list automatically, but advised to call ConnectMiles center from the business center, I did so, 5 times actually! The first time I got an agent that said he would add me to list, then the line fell. The next 3 agents were kind of clueless giving me different explanations or reasons why I wouldn't get the upgrades etc... The last agent said she would bring the issue to her supervisors and email me as something is wrong in my account. My flight started boarding and I went to gate. Asked about upgrade and they upgraded me at the gate. Now I've been advised to call Copa a few days before my return to be added to the upgrade list as it doesn't look like the system will add me automatically.
We'll see what happens on the return!
Dec 27, 2015, 12:30 pm
#39
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,854
This last reservation went like this:
YUL-PTY dec 23
PTY-SAP dec 24
SAP-PTY-YUL jan...
In YUL the check in agent separated the reservation, no upgrade on YUL-PTY as it was sold out (Copa is offering upgrades for sale days before).
In PTY I checked in and agent said reservation had been split in YUL but for some reason my account wasn't added to upgrade list, she had to do it manually. I asked why and she had no clue. Went to Copa Club and they said my number should put me on upgrade list automatically, but advised to call ConnectMiles center from the business center, I did so, 5 times actually! The first time I got an agent that said he would add me to list, then the line fell. The next 3 agents were kind of clueless giving me different explanations or reasons why I wouldn't get the upgrades etc... The last agent said she would bring the issue to her supervisors and email me as something is wrong in my account. My flight started boarding and I went to gate. Asked about upgrade and they upgraded me at the gate. Now I've been advised to call Copa a few days before my return to be added to the upgrade list as it doesn't look like the system will add me automatically.
We'll see what happens on the return!
YUL-PTY dec 23
PTY-SAP dec 24
SAP-PTY-YUL jan...
In YUL the check in agent separated the reservation, no upgrade on YUL-PTY as it was sold out (Copa is offering upgrades for sale days before).
In PTY I checked in and agent said reservation had been split in YUL but for some reason my account wasn't added to upgrade list, she had to do it manually. I asked why and she had no clue. Went to Copa Club and they said my number should put me on upgrade list automatically, but advised to call ConnectMiles center from the business center, I did so, 5 times actually! The first time I got an agent that said he would add me to list, then the line fell. The next 3 agents were kind of clueless giving me different explanations or reasons why I wouldn't get the upgrades etc... The last agent said she would bring the issue to her supervisors and email me as something is wrong in my account. My flight started boarding and I went to gate. Asked about upgrade and they upgraded me at the gate. Now I've been advised to call Copa a few days before my return to be added to the upgrade list as it doesn't look like the system will add me automatically.
We'll see what happens on the return!
Dec 27, 2015, 8:05 pm
#40
Join Date: Jun 2007
Programs: United 1K, Copa Presidential Plat, Hilton Diamond, Bonvoy Gold
Posts: 150
Thanks for the update. Glad to hear at leas 1 leg was upgraded. Personally, I like to keep my PNR Seperate when seeking upgrades. Just my personal bias.. Good luck on the return.. UA has issues with SHARES and 2 PAX on the same PNR thus my basis for concern.. Are both reservations on seperate PNR's now?
Jan 8, 2016, 8:19 am
#42
Join Date: Jun 2012
Location: In between PTY, MEX and CPH
Programs: Flying Blue Plat, SAS Eurobonus Silver, Connect Miles Gold, Marriott Lifetime Plat, Hyatt Disc.
Posts: 587
Complementary upgrade tonight from PTY to POS. I'm yet not to receive a complimentary upgrade since ConnectMiles was introduced.
(but I did have a few award flights in Y booked with UA miles)
(but I did have a few award flights in Y booked with UA miles)
Jan 13, 2016, 12:41 pm
#43
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,670
The main reason people are matching from United to Copa is for Club access. Just put your MP# in your booking and keep it there and just show your ConnectMiles card at the Club.
Jan 14, 2016, 10:00 am
#44
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
What vouchers are you talking about? I have been CPUd on every Copa flight I have taken apart from 1, which was a last minute booking where F was already full. I normally buy tickets a couple of months in advance to take advantage of their promo fares (L, etc class), never not been upgraded with them
Jan 14, 2016, 6:17 pm
#45
Join Date: Jun 2012
Location: In between PTY, MEX and CPH
Programs: Flying Blue Plat, SAS Eurobonus Silver, Connect Miles Gold, Marriott Lifetime Plat, Hyatt Disc.
Posts: 587
Next flights are in 2 weeks, let's see what happens.