Stranded at EWR help!
Aug 23, 2009 | 12:58 pm
#31
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This suggestion should be brought to the attention of any agent working tonight or perhaps Reservations can make an exception to rebook EWR-CLE-LHR, due to weather issues.Asking CO Reservations to override the routing rules to an invalid routing AND book to an alternate airport? Not a chance. From another airline, no problem, but from CO Res, doubt it. An airport rep might do it, but those phone guys no way. At least not on the first try.
I would think that it's in Continental's best interest to have folks build connections that minimize the possibility of misconnects. Your suggestion makes sense. At the very least they should post some sort of warning on the website about connections at EWR...maybe show a skull and crossbones if your connection is less than three or four hours 
Aug 23, 2009 | 1:17 pm
#32
Join Date: Jun 2005
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and there it is...channa's daily rant about CO phone reps 
Aug 23, 2009 | 1:27 pm
#33
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Aug 23, 2009 | 2:44 pm
#34
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Aug 23, 2009 | 3:11 pm
#35
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) deny a Platinum (me) IAH-SMF protection on an IAH-SFO misconnect when all Bay Area flights were full. That's half the distance of LHR/MAN that we're talking about here.
Aug 23, 2009 | 3:26 pm
#36
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Although of no help today, this sort of travel problem will be addressed much better once the Star JV and the immunized codeshares become operative. In the future, should there be a problem on MCO-EWR-BHX, the passenger would be rebooked on something like MCO-LH-FRA-LH-BHX, MCO-CO-EWR-CO/LH-FRA-BHX, MCO-CO-EWR-CO-AMS-BD-BHX, MCO-UA-IAD-UA-ZRH-LX-BHX with a minimum of fuss provided seats are available.
I agree that CO is generally behind the 8-ball on IRROPS right now, but Star Alliance and JV requirements will get the Golden Globe into tip-top shape in this regard...of this I am confident.
I agree that CO is generally behind the 8-ball on IRROPS right now, but Star Alliance and JV requirements will get the Golden Globe into tip-top shape in this regard...of this I am confident.
Aug 24, 2009 | 7:15 am
#37
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Result?????????????
2kind
What happened????????????????????
What happened????????????????????
Aug 24, 2009 | 11:16 am
#38
Join Date: Aug 2004
Location: Washington DC
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Posts: 85
DCA - EWR connection rule....
Years ago I booked a 3pm DCA - EWR departure for a 9:45 EWR - LHR flight. Not realizing what I had done being a newbie with DCA - EWR connections - the 3 was delayed and ended up on Virgin - which was ok - at least made it.
The agent at the Presidents Club put it best:
The 3pm leaves at 5pm, the 5pm leaves at 7pm, the 7pm is cancelled and the 9 always goes as the plane comes from CLE.
He suggests on ANY international connections through EWR you be on the 11am - the 12:59 to EWR is even risky. Forget the 3pm or later... for sure you will probably miss your connection.
I love the CLE-LHR flight... CLE is usually never delayed out of DCA. I wish they would make it a permanent flight.
The agent at the Presidents Club put it best:
The 3pm leaves at 5pm, the 5pm leaves at 7pm, the 7pm is cancelled and the 9 always goes as the plane comes from CLE.
He suggests on ANY international connections through EWR you be on the 11am - the 12:59 to EWR is even risky. Forget the 3pm or later... for sure you will probably miss your connection.
I love the CLE-LHR flight... CLE is usually never delayed out of DCA. I wish they would make it a permanent flight.
Aug 26, 2009 | 3:30 pm
#39
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seems all the UA reps were concerned with was keeping this person on UA metal
In the end they took a VDB got a $500 voucher and hotel for the night
Aug 26, 2009 | 3:44 pm
#40
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Dont know about this. I know someone who misconnected on UA yesterday 2 IAD and as a 1k was protecetd on a non-stop to LGA 5 hrs later, when they could have FIMed them to another Carrier or gotten them something out of DCA ( they were inbound from Europe and the plane went MX on Mon heading over and MX again yesterday coming back in)
Did he ask for another carrier, or just accept the default rebooking?
That said, 5 hours isn't the end of the world on a misconnect. My CO debacles involved CO wanting me to overnight (at my expense) when there were other viable CO alternatives that would got me going in the right direction. CO was more interested in trying to collect change fees and fare differentials than changing my routing to keep me moving.
Part of what I think HeathrowGuy is referring to is hotel guidelines for *A. 1Ks don't pay for hotels, regardless of cause of delay (AA has a similar such policy, as did NW). Similarly, *G on int'l misconnects get their hotels covered, IIRC.
Aug 27, 2009 | 4:16 am
#41
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Did he ask for another carrier, or just accept the default rebooking?
That said, 5 hours isn't the end of the world on a misconnect. My CO debacles involved CO wanting me to overnight (at my expense) when there were other viable CO alternatives that would got me going in the right direction. CO was more interested in trying to collect change fees and fare differentials than changing my routing to keep me moving.
Part of what I think HeathrowGuy is referring to is hotel guidelines for *A. 1Ks don't pay for hotels, regardless of cause of delay (AA has a similar such policy, as did NW). Similarly, *G on int'l misconnects get their hotels covered, IIRC.
That said, 5 hours isn't the end of the world on a misconnect. My CO debacles involved CO wanting me to overnight (at my expense) when there were other viable CO alternatives that would got me going in the right direction. CO was more interested in trying to collect change fees and fare differentials than changing my routing to keep me moving.
Part of what I think HeathrowGuy is referring to is hotel guidelines for *A. 1Ks don't pay for hotels, regardless of cause of delay (AA has a similar such policy, as did NW). Similarly, *G on int'l misconnects get their hotels covered, IIRC.