co.com issue with firefox
Aug 1, 2009 | 3:33 pm
#1
Original Poster
Join Date: Jun 2005
Location: OKC
Programs: OnePass, AAdvantage
Posts: 262
co.com issue with firefox
I've got co.com set up with firefox to remember my password, and when I get to the homepage it shows my info already logged in. However, when I try to access my reservation for next weekend to view seats, etc, it prompts me to enter my password. I enter the correct password and it keeps reloading the same page. Is this an issue anyone else has had?
Aug 1, 2009 | 3:42 pm
#2
Join Date: Apr 2004
Location: Austin, TX
Programs: UA 1K MM; Marriott Platinum Premier; HH Diamond; Hertz President's Circle; Avis PS; AMEX Plat
Posts: 1,008
Nope, mine works fine.
Aug 1, 2009 | 3:49 pm
#3
Join Date: Jun 2009
Location: OKC
Programs: CO-PLAT, Hyatt Plat
Posts: 304
I've had this issue for the last couple of months, have tried on several different computers with firefox and it keeps doing the same thing. I talked to tech support once about it and they sorta just blew me off. I work IT and after trying several different things I discovered that the login problem seems to coincide with an update to Firefox, give CO.com some time and they should have it working again. For now, IE seems to be an easy workaround.
Aug 1, 2009 | 3:54 pm
#4
Original Poster
Join Date: Jun 2005
Location: OKC
Programs: OnePass, AAdvantage
Posts: 262
I've had this issue for the last couple of months, have tried on several different computers with firefox and it keeps doing the same thing. I talked to tech support once about it and they sorta just blew me off. I work IT and after trying several different things I discovered that the login problem seems to coincide with an update to Firefox, give CO.com some time and they should have it working again. For now, IE seems to be an easy workaround.
Aug 1, 2009 | 4:44 pm
#5
FlyerTalk Evangelist
Join Date: May 2001
Location: Washington, DC
Programs: DL Diamond, B6 Mosaic, AS MPV Gold, UA Gold MM, Marriott Plat, SPG Plat, Nat'l Exec Elite
Posts: 16,679
I've had this problem in Firefox when hitting the Enter key after entering my OnePass number and password. If I click the button to sign in, it works.
Aug 1, 2009 | 5:18 pm
#6
Join Date: Jun 2007
Location: Sugar Land, TX
Programs: CO Platinum
Posts: 27
I've let some of the web developers know that there are problems with Firefox. As a test, you can go to www.onepass.com (this a Continental hosted website as well) and try to sign in. It fails, but using IE it works.
Aug 1, 2009 | 5:27 pm
#7
Join Date: Feb 2005
Location: PEK
Programs: Alas, the Gravy Train Hath Ended...just happy to be an OW Sapphire and a ST Ivory...whatever
Posts: 4,389
Mine works as well....in fact, I find that co.com works much better with firefox than IE. I can sort by departure times, etc. on firefox, and couldn't seem to do it on IE....msft suuuuuuucks
Aug 1, 2009 | 6:10 pm
#8
Join Date: Jan 2009
Posts: 609
I've got co.com set up with firefox to remember my password, and when I get to the homepage it shows my info already logged in. However, when I try to access my reservation for next weekend to view seats, etc, it prompts me to enter my password. I enter the correct password and it keeps reloading the same page. Is this an issue anyone else has had?
You can also see this issue if you go to the timetable section, and attempt to bring up bring up a timetable. Try the following:
-Do a search (any city pair), then search for another city pair. For both use dates in the future (that won't have flight status buttons)
-Login, search, logout, search
It happens in other situations, but it's not consistent. But it does happen.
I think it's an issue with the session ID somehow throwing things out of whack.
Aug 1, 2009 | 6:53 pm
#9
Join Date: Nov 2007
Location: Northern NJ
Programs: CO OnePass Platinum
Posts: 67
Enter Key vs. Clicking Button...
Aug 1, 2009 | 6:54 pm
#10
Join Date: Dec 2007
Location: Israel
Programs: UA Platinum, LY Silver
Posts: 633
This is definitely related to pressing enter vs. clicking the button. Annoying bug, only affects Firefox.
CO.com, get your onkeypress events right
CO.com, get your onkeypress events right
Aug 1, 2009 | 9:11 pm
#11
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Lifetime Platinum, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,774
In general, I've noticed the latest version of firefox is not as stable as usual. That was always a nice thing about firefox vs. IE....firefox was more stable and locked up and crashed less often.
Aug 1, 2009 | 9:30 pm
#12
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,487
This problem has existed for YEARS and many versions of Firefox. I posted on the bug thread(s) at least once and told the web dev guys at DO III. You'd think CO could at least have the dignity to display an error message (regardless of the reason for [Enter] not functioning as expected), but noooooo.... that would be too much work for them; nothing has changed. Login plus [Enter] gets you right back to the login screen.
Aug 1, 2009 | 9:36 pm
#13
FlyerTalk Evangelist
Join Date: May 2001
Location: Washington, DC
Programs: DL Diamond, B6 Mosaic, AS MPV Gold, UA Gold MM, Marriott Plat, SPG Plat, Nat'l Exec Elite
Posts: 16,679
This problem has existed for YEARS and many versions of Firefox. I posted on the bug thread(s) at least once and told the web dev guys at DO III. You'd think CO could at least have the dignity to display an error message (regardless of the reason for [Enter] not functioning as expected), but noooooo.... that would be too much work for them; nothing has changed. Login plus [Enter] gets you right back to the login screen.
Aug 1, 2009 | 9:49 pm
#14
Join Date: Jan 2009
Posts: 609
The front page doesn't exhibit this issue, because when you hit enter, the fields (password and OnePass number) have this code:
Code:
onkeypress="javascript:return WebForm_FireDefaultButton(event, 'ctl00_ContentInfo_accountsummary_btnOnePassSignIn');
On the other pages (like the dedicated sign page), the OnePass field/User Name and the PIN/Password fields lack the onkeypress code.
As to why it only affects Firefox, I don't know. My guess is the other browsers uses the input html tag of type submit to determine what action to do when enter is pressed within a form when none is specified.
disclaimer: i am not a html programmer, but i can say for sure they need to add the onkeypress to the affect fields across the board (timetable, signin, etc.)
/nerdhatoff
Aug 1, 2009 | 10:30 pm
#15
Join Date: Jun 2009
Location: OKC
Programs: CO-PLAT, Hyatt Plat
Posts: 304
So I never tried just clicking the sign in, I've always been using the enter key. Clicking sign in does indeed work. I just assumed since it showed the signing in screen that it was job a problem with firefox. Maybe all of us should send a message to CO web support about their html code.