Travel Bank Question
Jul 20, 2009, 7:16 pm
#16
Join Date: Sep 2006
Location: CLE
Programs: CO Gold - 1MM, IC Plat, Hertz PC
Posts: 1,644
I'd like to use mine for UG Service Fees, PC renewal or Drink Coupons....
Jul 20, 2009, 8:30 pm
#17
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
It's pretty annoying to have to keep track of this, make a call then make another call when credits don't post properly.
Dec 29, 2009, 10:43 am
#18
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,971
Does $5 get posted for one-way travel as well? Or is it only for roundtrip tickets purchased at continental.com?
Dec 30, 2009, 11:43 am
#20
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,485
Jan 1, 2010, 6:46 pm
#21
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,971
Does the $ post after the flights are flown or immediately upon booking?
Jan 1, 2010, 7:07 pm
#22
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Feb 8, 2010, 10:08 am
#23
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,485
Hi jrzyshawn, we agree this isn't the way to go, and it will be changed within the next month. When we make this change, continental.com Club memberships will expire 12 months from the original expiration, not the date of renewal. We'll be applying this retroactively, as well.
Shouldn't I get 12 months for each renewal?
Feb 8, 2010, 2:49 pm
#24
Join Date: Jan 2006
Posts: 85
Read page 1 of the thread. The system is set up incorrectly but according to CO Insider it will be fixed retroactively. I would send him an IM with the details.
Jun 9, 2010, 3:07 pm
#25
Join Date: Apr 2008
Location: DFW
Programs: AA PLT
Posts: 487
In the past, this was the case. But I recently completed a trip with my family-- 2 tickets were revenue tickets, 1 was a reward ticket-- and I didn't get the $5 credit for the reward ticket. I e-mailed co.com support, and the response was: "XXXXXX is a Reward ticket and not eligible to receive Travel Club credit".
Neither the co.com terms and conditions nor the co.com club FAQs mention that the tickets must be revenue tickets.
Jun 10, 2010, 4:36 pm
#26
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,485
Jun 10, 2010, 9:01 pm
#28
Suspended
Join Date: Dec 2009
Posts: 3,816
About a year ago, I didn't get TravelBank credit for booking an award flight online. I first wrote to CO via the Contact Us link and was informed that the $5 credit didn't apply to reward travel booked on co.com.
I forwarded the response to Scott (CO Insider) because I was sure the CO reply was incorrect. This is Scott's reply:
"The response you received is correct, and believe it or not, it's always been this way. Take a look at our TravelBank T&C's (https://www.continental.com/web/en-U...ravelbank.aspx) - there's a bullet that specifically says: "Not valid in conjunction with any other programs (example OnePass Reward redemption)."
We're considering changing this in a future phase, but for now, these funds are only valid toward the purchase of a new published fare ticket.
Best - SMO
Scott O'Leary
Managing Director, Customer Experience
Continental Airlines"
I forwarded the response to Scott (CO Insider) because I was sure the CO reply was incorrect. This is Scott's reply:
"The response you received is correct, and believe it or not, it's always been this way. Take a look at our TravelBank T&C's (https://www.continental.com/web/en-U...ravelbank.aspx) - there's a bullet that specifically says: "Not valid in conjunction with any other programs (example OnePass Reward redemption)."
We're considering changing this in a future phase, but for now, these funds are only valid toward the purchase of a new published fare ticket.
Best - SMO
Scott O'Leary
Managing Director, Customer Experience
Continental Airlines"
Jun 11, 2010, 6:12 am
#29
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
About a year ago, I didn't get TravelBank credit for booking an award flight online. I first wrote to CO via the Contact Us link and was informed that the $5 credit didn't apply to reward travel booked on co.com.
I forwarded the response to Scott (CO Insider) because I was sure the CO reply was incorrect. This is Scott's reply:
"The response you received is correct, and believe it or not, it's always been this way. Take a look at our TravelBank T&C's (https://www.continental.com/web/en-U...ravelbank.aspx) - there's a bullet that specifically says: "Not valid in conjunction with any other programs (example OnePass Reward redemption)."
We're considering changing this in a future phase, but for now, these funds are only valid toward the purchase of a new published fare ticket.
Best - SMO
Scott O'Leary
Managing Director, Customer Experience
Continental Airlines"
I forwarded the response to Scott (CO Insider) because I was sure the CO reply was incorrect. This is Scott's reply:
"The response you received is correct, and believe it or not, it's always been this way. Take a look at our TravelBank T&C's (https://www.continental.com/web/en-U...ravelbank.aspx) - there's a bullet that specifically says: "Not valid in conjunction with any other programs (example OnePass Reward redemption)."
We're considering changing this in a future phase, but for now, these funds are only valid toward the purchase of a new published fare ticket.
Best - SMO
Scott O'Leary
Managing Director, Customer Experience
Continental Airlines"
Jun 11, 2010, 9:08 am
#30
Suspended
Join Date: Dec 2009
Posts: 3,816
Perhaps Scott can chime in (hint, hint)??