EWR Comp Hotel - Warning
Jun 17, 2009, 9:17 pm
#1
Original Poster
Join Date: Dec 2006
Location: BKK/SEL/YQG
Posts: 2,543
EWR Comp Hotel - Warning
I was on CO88 last week which was delayed in PEK for mechanical reasons. I missed my connection in EWR and CO put me in the Holiday Inn North. Upon check in they asked for a credit card for deposit. A few days ago my CC had a 65$ charge from the Holiday Inn Newark for a hotel stay.
My emails to them have gone unanswered. Is CO likely to help in this situation?
My emails to them have gone unanswered. Is CO likely to help in this situation?
Jun 17, 2009, 9:20 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2007
Location: 27 minutes north of EWR (on a good day)
Programs: UA PLAT, SPG PLAT. Collector of Chase UR points
Posts: 11,527
I was on CO88 last week which was delayed in PEK for mechanical reasons. I missed my connection in EWR and CO put me in the Holiday Inn North. Upon check in they asked for a credit card for deposit. A few days ago my CC had a 65$ charge from the Holiday Inn Newark for a hotel stay.
My emails to them have gone unanswered. Is CO likely to help in this situation?
My emails to them have gone unanswered. Is CO likely to help in this situation?
Jun 17, 2009, 9:20 pm
#3
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,217
Have you called the hotel itself?
Jun 17, 2009, 9:22 pm
#4
Original Poster
Join Date: Dec 2006
Location: BKK/SEL/YQG
Posts: 2,543
I was on the flight in order to get back to my dying father (he was 47). He has since passed, and its been a very chaotic few days. Things are finally starting to slow down enough that I would be able to make the phone call tomorrow. I was only able to send a quick email a few days ago.
Jun 17, 2009, 9:24 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2007
Location: 27 minutes north of EWR (on a good day)
Programs: UA PLAT, SPG PLAT. Collector of Chase UR points
Posts: 11,527
Sorry for your loss.
A phone call to the hotel would be the best thing to get this sorted out. Speak with the GM or accounting supv.
A phone call to the hotel would be the best thing to get this sorted out. Speak with the GM or accounting supv.
Jun 17, 2009, 9:45 pm
#6
Join Date: Jun 2000
Location: KEYQ
Programs: CO PPlus, Amex Platinum, DL Silver Medallion, HHonors Gold
Posts: 1,309
SirJman, were you given a voucher to hand over or part of a larger group and you signed in?
Jun 17, 2009, 9:47 pm
#7
Original Poster
Join Date: Dec 2006
Location: BKK/SEL/YQG
Posts: 2,543
Voucher.
Jun 18, 2009, 2:16 pm
#9
Original Poster
Join Date: Dec 2006
Location: BKK/SEL/YQG
Posts: 2,543
Cheers for the info! I wish I saw that before because I ended up taking a horrible connection (ICN-PEK-EWR-DTW) in order to save 100$ (over ICN-LAX-IAH-DTW) and it would have put me above the 1000$ threshold therefore being cheaper than what I chose!
Does CO transfer miles upon death of a OnePass member?
Does CO transfer miles upon death of a OnePass member?
Jun 18, 2009, 2:22 pm
#10
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Jun 18, 2009, 2:24 pm
#11
Original Poster
Join Date: Dec 2006
Location: BKK/SEL/YQG
Posts: 2,543
It was a comp voucher. I misconnected due to a mechanical delay out of PEK.
Jun 18, 2009, 4:13 pm
#12
Suspended
Join Date: Nov 1999
Posts: 24,153
Yes but you will have to fax in a copy of the Death Cert and also something to the extent that CO isnt responsible if it gets contested (or was that AA). I had to move miles from CO,AA and DL after my fathers passing a couple of yrs ago