Wednesday night Colgan Flight 3236 was only running an hour and fifteen minutes late to PIt out of Gate 87. It was supposed to leave at 4:00 The plane we were to use was coming in from buffalo and at the last minute Colgan operation switched the aircraft to service DCA. They then said our flight was coming into same Gate an hour later from Burlington. Wrong again as they told us at about an hour later to go to Gate 70. We got there and there was no one there and the passseners were getting very agitated. After 30 minutes an agent told us to go to gate 105 and the flight would leave at 7. We went to 105 and a mainline jet was going to BOS and the agent had no idea about 3236. After about another 30 minutes a nice young supervisor told us that the flight would leave around 8:15 from Gate 114 which it finally did.
Colgan blamed this on ATC delays. How do they get away with this as one of the 5 aircrafts that we were to be on had maintenance issues from what Continental said. Ask anyone at EWR and they along with all the stations are frustrated with Colgan?
I for one am tired of flying through EWR on both Commutair and Colgan as they have nothing but delays. Its looks like I will have to fly from now on USAIR non stop from Bradley to aviod Colgan and Commutair
Colgan blamed this on ATC delays. How do they get away with this as one of the 5 aircrafts that we were to be on had maintenance issues from what Continental said. Ask anyone at EWR and they along with all the stations are frustrated with Colgan?
I for one am tired of flying through EWR on both Commutair and Colgan as they have nothing but delays. Its looks like I will have to fly from now on USAIR non stop from Bradley to aviod Colgan and Commutair
To call Colgan an embarrassment is an understatement. CO sells tickets around a schedule but Colgan then fly's whenever they want. Its always a weather or ATC problem. Two or three hours late for a 35 minute flight, you should feel lucky we even showed up and let you on the plane.
I wounder if the folks at Smith street realize or ever care that Colgan is making its customers go elsewhere. DCA to EWR is so hit or miss that you almost have to schedule a 3 hour window or risking missing your flight.
Sundays EWR ops where the same mess with nobody knowing when the flights are leaving or when to show up at the gate. Three hour delays where norm for the DCA flights. Even the ladies at the PC said they couldn't provide answers since the computers aren't updated very often.
Its really bad when you can take the train from DC to EWR and beat the plane.
I wounder if the folks at Smith street realize or ever care that Colgan is making its customers go elsewhere. DCA to EWR is so hit or miss that you almost have to schedule a 3 hour window or risking missing your flight.
Sundays EWR ops where the same mess with nobody knowing when the flights are leaving or when to show up at the gate. Three hour delays where norm for the DCA flights. Even the ladies at the PC said they couldn't provide answers since the computers aren't updated very often.
Its really bad when you can take the train from DC to EWR and beat the plane.
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After a DCA - EWR kerfuffle last week I'm swearing off CO on this route. I'm going back to the DL shuttle and when CO switches to the * I'll go to US (ughhh - at least there's a 5 Guys in the US DCA terminal Originally Posted by bigboofer
Its really bad when you can take the train from DC to EWR and beat the plane.
). I contacted WE-DON'T-CARE about my Colgan flight (not so much about the delay, but about the unprofessionalism of the crew) and the response back was WE-DON'T-CARE.
They will care when they lose my revenue. I fly this route at least once a month, often many times more, and Colgan isn't fixin to see another nickel from me if DCA is in the mix. It's uncompetitive, even at half the price of the Shuttle flights (which it never is).
Wirelessly posted (BlackBerry8320/4.5.0.81 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)
It wasn't that much better when DCA-EWR was mainline. I switched to DL last July and have been very happy.
It wasn't that much better when DCA-EWR was mainline. I switched to DL last July and have been very happy.
Colgan? Problems? WHATCHUWANT?
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The disaster is EWR ops, not Colgan. When I was delayed seven hours for EWR-ROC two weeks ago (for an ExpressJet flight), the PC was equally useless ('go to the gate, we don't know when the flight is leaving'). I'm sure that Colgan flies what CO tells them to; regional operations are not prioritized when there is weather, leading to predictable multi-hour delays.Originally Posted by bigboofer
Sundays EWR ops where the same mess with nobody knowing when the flights are leaving or when to show up at the gate. Three hour delays where norm for the DCA flights. Even the ladies at the PC said they couldn't provide answers since the computers aren't updated very often.
My experience with the PHL-EWR service has been flawless so far <knock on wood> but I have to say service to BOS and DCA are hit or miss... although more miss than hit. Because of that, I use the Acela in place of flying through the corridor.
Whether it's meal time or not, I always get a great meal (sometimes two when traveling northbound), the service is decent, and I can use my broadband service throughout the entire journey while being plugged in to a good powersupply. I love flying, but I've found short hops around EWR just aren't worth the headaches and expense when the Acela is around as a reasonable, affordable alternative... even in 1st class.
Whether it's meal time or not, I always get a great meal (sometimes two when traveling northbound), the service is decent, and I can use my broadband service throughout the entire journey while being plugged in to a good powersupply. I love flying, but I've found short hops around EWR just aren't worth the headaches and expense when the Acela is around as a reasonable, affordable alternative... even in 1st class.