Extra Mile Bonus: Posting Delay?
Mar 4, 2009, 11:21 pm
#1
Original Poster
Join Date: Jan 2005
Location: New York, NY (USA)
Programs: hardly any
Posts: 851
Extra Mile Bonus: Posting Delay?
I have flown 2 segments in January, and 2 others in February. As of today, however, I have received the Extra Mile Bonus for only the first of my 4 flight segments.
Would anyone know what is causing the delay in posting the Extra Mile Bonus?
Thanks in advance.
Would anyone know what is causing the delay in posting the Extra Mile Bonus?
Thanks in advance.
Mar 5, 2009, 12:03 am
#2
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,455
It depends when in February. The Extra Mile post seems to run every 2 weeks on a Friday night and include those flights posted by Thursday.
I forget whether the last posting was last Friday or the one before.
I wouldn't get too upset at this point. Just watch it carefully.
I forget whether the last posting was last Friday or the one before.
I wouldn't get too upset at this point. Just watch it carefully.
Mar 5, 2009, 4:10 pm
#3
Original Poster
Join Date: Jan 2005
Location: New York, NY (USA)
Programs: hardly any
Posts: 851
Actually, it is the January segment that I am concerned about; here it is, March already. I was hoping that I would not have to keep the crediting activity under surveillance again this year.
Mar 5, 2009, 4:23 pm
#4
Join Date: Mar 2008
Location: Dublin, Ireland & Florida for all that sunshine!
Programs: CO Silver, DL
Posts: 210
I had a just-over-7wk wait for miles to post last October. I sent several emails to Cust Svce and it eventually got sorted. Hope your's gets sorted soon!
Mar 6, 2009, 9:15 am
#5
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Hi JohnWM, if you traveled in Jan., your miles should've posted by now. If you'd like to send me a PM with your OnePass number, we'll be happy to research why this is happening.
Mar 12, 2009, 9:45 am
#6
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Hi JohnWM, thanks for the PM. We did find one bonus from Jan. that didn't post correctly, which you should now see corrected on your account. The bonuses from mid-Feb, however, hadn't posted yet. Those bonuses will post this week (if they haven't already).
Mar 12, 2009, 10:46 am
#7
FlyerTalk Evangelist
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Dumb hair-splitting question, but I'll ask anyway: do Extra Mile bonuses on segments that are an odd number of miles traveled round down? I can't imagine that they would round up, but I'm just making sure.
Mar 12, 2009, 11:43 am
#8
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,455
Mar 12, 2009, 2:55 pm
#9
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Hi ConciergeMike, we don't round up on any fractions of miles. Call it a carry-over of our legacy OnePass systems, but we simply don't register anything to the right of the decimal point when there's a fraction of a mile.
Mar 12, 2009, 9:40 pm
#10
Original Poster
Join Date: Jan 2005
Location: New York, NY (USA)
Programs: hardly any
Posts: 851
Thank you!
Thank you very much, Scott, for looking into the matter. I shall check again later this week.
I appreciate your assistance.
I appreciate your assistance.
Mar 12, 2009, 9:44 pm
#11
FlyerTalk Evangelist
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Apr 24, 2009, 9:42 am
#12
Join Date: Jun 2008
Location: Houston, TX
Programs: UA MM, UA Lifetime 1K, CO MM, Formerly CO Inf. Elite, Bonvoy LT Titanium Elite, National Exec.,
Posts: 35
What's the latest on Extra Mile Bonus posting? I have segments on 3/30, 4/2, 4/6, 4/10, 4/13, 4/16, 4/20, & 4/24 which have not posted. The segments are all IAH/EWR so this totals a little over 5600 miles, not much in the scheme of things. I just wonder why it takes so long to post. I really do not expect the 4/20 & 4/23 bonuses to post this week, but I would expect the bonuses for the first couple of weeks of April to post by now. The double EQM bonuses post almost immediately, but not the ones I am paying for. 
Apr 24, 2009, 9:45 am
#13
FlyerTalk Evangelist
Join Date: Oct 2006
Location: IAH
Posts: 13,531
Last week, I emailed the OPSC about a delay in these miles posting. Here is the response I received:
There is a delay in the April posting. Please allow 4-6 weeks for your bonus miles to post to your account.
Apr 24, 2009, 11:37 am
#15
FlyerTalk Evangelist
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Although I feel your pain, this thread should be merged with the original announcement's thread, since that one is now tracking postings.