View Poll Results: What do you think was the most negative feature of OnePass for 2008/2009?
Elite bonus reduction (25% less for silver and platinum)
65
24.25%
Increased award issuance/change/redeposit fees for elites
60
22.39%
Elimination of free same-day standby
64
23.88%
Increase of award rates in select markets
2
0.75%
50% EQM / 0 EQPs for discounted economy fares not booked at Continental.com
47
17.54%
Loss of 500 mile earning minimums for non-elites
10
3.73%
Checked baggage fees (First bag no longer free for non-elites)
8
2.99%
Other feature/change (please post below)
2
0.75%
Increased BF upgrade copay fees
10
3.73%
Voters: 268. You may not vote on this poll
What do you think was the most negative feature of OnePass for 2008/2009?
Feb 3, 2009, 9:21 am
#16
Join Date: Dec 2006
Location: SJO
Programs: CO Gold
Posts: 1,229
you might as well add 'selling upgrades at the gate' .......because depending on how this is handled......it would actually *uck
Feb 3, 2009, 10:28 am
#17
Join Date: Jul 2005
Location: Atlntida, Canelones, Uruguay (MVD) and rarely GNV
Programs: AV LifeMiles, CM ConnectMiles, BA Exec Club. Former:ex-ASGold, ex-UA1K, ex-COPlat, ex-NWGold.
Posts: 2,673
Elimination of free same-day standby, and for that matter not having free same day confirm change for at least top-level elite.
Feb 3, 2009, 10:41 am
#18
Join Date: Jul 2007
Location: HOU
Posts: 459
If the percentages hold (currently 97 votes), it will be interesting to see how CO responds at the DO to the virtual three way tie of hate (25/25/24 for the top three). I'd be interested to see if management sees this as a) three poorly received decisions that should all be reconsidered or b) three not so bad decisions that happen to affect different people in different way, thus spreading the burden.
Feb 3, 2009, 11:20 am
#19
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
If the percentages hold (currently 97 votes), it will be interesting to see how CO responds at the DO to the virtual three way tie of hate (25/25/24 for the top three). I'd be interested to see if management sees this as a) three poorly received decisions that should all be reconsidered or b) three not so bad decisions that happen to affect different people in different way, thus spreading the burden.
I think a good survey should also have broken down responses by Elite status.
Feb 3, 2009, 11:38 am
#20
Join Date: Nov 2006
Programs: UA Premier 1K
Posts: 45
Loss of ice cream sundae on first class trips to Costa Rica. 
Although this most delicious and enticing perk was slated to make a return on some routes, it is not at all clear to me whether my beaten path (IAH-SJO) is one of them. I'll see later this month.
Numexbigjim
Although this most delicious and enticing perk was slated to make a return on some routes, it is not at all clear to me whether my beaten path (IAH-SJO) is one of them. I'll see later this month.
Numexbigjim
Feb 3, 2009, 12:03 pm
#21
Join Date: Dec 2004
Location: Sacramento
Posts: 7,323
Same day stand by --- by far. The other changes can be defended as being standard in the industry while CO is the only airline that charges elites for this.
Feb 3, 2009, 2:56 pm
#22
Join Date: Feb 2005
Location: PEK
Programs: Alas, the Gravy Train Hath Ended...just happy to be an OW Sapphire and a ST Ivory...whatever
Posts: 4,389
The $150 redeposit fee SUCKS!
Feb 3, 2009, 3:13 pm
#23
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,485
I voted for 2 (increased award fees), but it was a tie with 3 (no free standby).
The standby fee is more likely to bite me, but the award fees will only have to bite me once to be far worse.
The standby fee is more likely to bite me, but the award fees will only have to bite me once to be far worse.
Feb 3, 2009, 4:34 pm
#24
Join Date: Jan 2005
Location: STR/FRA, formerly IAH
Programs: LH FTL, Ex UA 1P
Posts: 408
As a non CO elite and CO as my (former) backup airline (~15000miles/year, usually (CLL - ) IAH - EWR - airport in the northeast), the 500 miles minimum was the worst one for me, but very closely followed by the loss of free stand-by.
As it stands now, whenever UA is too inconvenient/expensive from IAH/AUS, there is absolutely no reason for me to pick CO out of CLL/IAH/AUS (which I would previously do), over whoever is cheapest/has the best schedule.
As it stands now, whenever UA is too inconvenient/expensive from IAH/AUS, there is absolutely no reason for me to pick CO out of CLL/IAH/AUS (which I would previously do), over whoever is cheapest/has the best schedule.
Feb 3, 2009, 4:45 pm
#25
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,513
FWIW, I really can't see why the 25% mileage decrease is such a popular choice here. To me it pales in comparison to choices 2 and 3.
Feb 3, 2009, 7:17 pm
#26
Join Date: May 2004
Location: LAX
Programs: CO Platinum HHonors Diamond Avis President's Club
Posts: 2,312
I was torn between 2 and 3, but same day standby for no fee got my vote. The award fee might cost me more in the long run, but standing by is something I need/want while actually en route.
peace,
~Ben~
Feb 3, 2009, 8:40 pm
#27
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Titanium, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,772
There seems to have been so many in the last year or so it is hard to choose
Feb 3, 2009, 10:12 pm
#28
Join Date: Aug 2006
Location: MCI
Programs: UA MileagePlus
Posts: 748
Same day standby. It's just dumb not to allow people to take an earlier flight and open up a later time sensitive commodity that will (probably) otherwise go unsold on that earlier flight.
But the reduction in mileage bonuses is a very close second.
But the reduction in mileage bonuses is a very close second.
Feb 3, 2009, 10:40 pm
#29
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,513
Please explain why! -- I don't really see this as big for Silver Elite members. 25% of 49k miles (assuming you just miss gold) is still less than half the miles required for a domestic economy class ticket. That's over a one year qualification period. Certainly, the 25% loss for a Silver Elite member is a lot bigger percentage of the total redeemable miles earned than it is for a Platinum Elite member. But still, it's nothing compared to paying one of the huge award issuance/change/redeposit fees.
Feb 4, 2009, 7:20 am
#30
Join Date: May 2007
Location: CLE
Programs: OnePass Platinum, Starwood Platinum, Avis First, Hilton Silver, Marriott Platinum
Posts: 2,751
I really hate the 50%/0 thing. I can totally understand that they wouldn't want you to book on expedia or travelocity, but for the thousands of flyers who are forced to use AMEX travel or some other corporate system - this policy really bites.
I could live with all the other OP changes if they would just dump this one thing.
I could live with all the other OP changes if they would just dump this one thing.