Constant problems changing flights online
Jan 5, 2009 | 7:55 pm
#1
Original Poster
Join Date: Jul 2008
Location: San Antonio TX
Programs: CO Plat, US Air Silver, SPG Gold
Posts: 79
Constant problems changing flights online
today . . . System gives error messages at the end of transaction after clicking "purchase" . . . tried to change two unused domestic tickets to a new itinerary . . . a common bug?
Jan 5, 2009 | 8:00 pm
#2
FlyerTalk Evangelist
Join Date: Mar 2008
Location: ACT/GRK/DAL/ABI/MIA/FLL
Programs: OMNIArchist, OMNIArchy!, OMNIIDGAS
Posts: 23,478
Jan 5, 2009 | 8:04 pm
#3
FlyerTalk Evangelist
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
I have never been able to successfully change a flight online despite many, many attempts.
Jan 6, 2009 | 12:11 am
#4
Join Date: Dec 2007
Location: Austin, TX
Programs: UA S; Marriott LG; IHG P; Hertz PC; AA, WN, Pan Am!
Posts: 820
Jan 6, 2009 | 1:24 am
#5
FlyerTalk Evangelist
Join Date: Mar 2008
Location: ACT/GRK/DAL/ABI/MIA/FLL
Programs: OMNIArchist, OMNIArchy!, OMNIIDGAS
Posts: 23,478
Zune, some client apps I know of have been affected by the LEAP year.
Jan 6, 2009 | 5:51 am
#6
Join Date: May 2005
Programs: AA EXP, DL Plat, US Chairman, SPG Plat, Hilton Diamond, Marriott Gold, IC RA
Posts: 1,439
I, too, have had the same problem with my last 5 or so flight changes. Nothing a call to co.com doesn't fix though.
Jan 6, 2009 | 7:35 am
#7
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,070
Yup, I had a refundable ticket last week (BEFORE 1/1) that I couldn't change online. It kept giving me an error and telling me to call CO.com. I had the same problem last night when I tried to change this week's refundable ticket from Saturday-Friday. It's CLE-IAH and the last was IAH-DTW, so it's not like it's anything difficult.
Jan 6, 2009 | 9:35 am
#8
Join Date: Oct 2006
Location: CRP
Programs: CO-Platinum; Amex Platinum; SPG-Gold; Peasant with AA, & WN, Hotels: PH, KC, OM, HH, MC, HI(IN) & JD
Posts: 402
I can occasionaly change tickets online. It seems (though I'm not sure) to work on only simple thru fares. If the fare is split at a connecting city or all flights are not in the same fare class, a problem seems to arise. I'm going to be more dilligent in trying to document this.