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Old Dec 21, 2008 | 11:30 pm
  #1  
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Continental Express FA recognizing status

Hello everyone. I've been lurking around the forums for a few months and finally got the courage up to make my first post (first of many I suspect).

Anyway, about 90% of my travel with Continental is on ERJ's (I think my butt-imprint is on just about every 12A or 9A in the fleet). Even as a plat for the last 8 years, I've gotten completely used to not getting any special service on these flights other than being able to pick the exit row when I book the ticket and board early. The other week, I had a very pleasant surprise that I'm wondering if anyone else has experienced.

After takeoff and before the beverage service, the FA came through the cabin with the passenger list and personally thanked (by name) all the platinums for our business and asked us if we needed anything. I know it doesn't seem like a big deal but it made me feel good to be recognized for my loyalty even on a single-class aircraft. I even took the FA's name and sent a note to customer care about how she was able to show a little extra consideration for her platinum customers without taking away from the service received by the rest of the plane.

Just curious if anyone out there has had a similar experience.

If I can get the ok from Ms. GadFly, I'm hoping to meet a bunch of you down in Houston.....I'll either be on EWR-IAH or PHL-IAH and will post the details when I book it.
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Old Dec 22, 2008 | 4:52 am
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Originally Posted by Steve GadFly
If I can get the ok from Ms. GadFly, I'm hoping to meet a bunch of you down in Houston.....I'll either be on EWR-IAH or PHL-IAH and will post the details when I book it.
Welcome to FlyerTalk!!

Book CO657 from PHL on the 6th. The first couple rounds of drinks will be free.
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Old Dec 22, 2008 | 5:36 am
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Originally Posted by sbm12
Welcome to FlyerTalk!!

Book CO657 from PHL on the 6th. The first couple rounds of drinks will be free.
Or just guest into the Pclub and it is 'free' for a while
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Old Dec 22, 2008 | 6:29 am
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Originally Posted by Steph3n
Or just guest into the Pclub and it is 'free' for a while
Sure, and that will certainly be happening as well. But no sense spending the first 3 hours without.
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Old Dec 22, 2008 | 7:20 am
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Originally Posted by Steve GadFly
Just curious if anyone out there has had a similar experience.

Yes, I have had it happen twice.

Also once had a COEX FA, walk through the cabin, shake everyone's hand, and thank them for flying CO. I sent a note re him to CO.
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Old Dec 22, 2008 | 7:48 am
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Originally Posted by sbm12
Sure, and that will certainly be happening as well. But no sense spending the first 3 hours without.
Well, since we are talkin' PHL here and NW in their infinite wisdom decided to close their worldclub, I'll be hangin' in the Delta Crown Room over in Terminal A before the flight. I know it's quite a walk over to the CO gates but lord knows I could use the exercise! If I can make it down, I'll be happy to guest as many non p-club members as Delta will allow me
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Old Dec 22, 2008 | 7:54 am
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Originally Posted by Billiken
Yes, I have had it happen twice.

Also once had a COEX FA, walk through the cabin, shake everyone's hand, and thank them for flying CO. I sent a note re him to CO.
I've been on flights with this FA as well (ExpressJet CoEx). He's friendly and very professional, and shakes hands with everyone. And on our aborted landing at ORD due to a runway incursion, he quickly got on the PA to let everyone know what happened and what would now happen.

Excellent service!
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Old Dec 22, 2008 | 7:57 am
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Originally Posted by Steve GadFly
Hello everyone. I've been lurking around the forums for a few months and finally got the courage up to make my first post (first of many I suspect).

Anyway, about 90% of my travel with Continental is on ERJ's (I think my butt-imprint is on just about every 12A or 9A in the fleet). Even as a plat for the last 8 years, I've gotten completely used to not getting any special service on these flights other than being able to pick the exit row when I book the ticket and board early. The other week, I had a very pleasant surprise that I'm wondering if anyone else has experienced.

After takeoff and before the beverage service, the FA came through the cabin with the passenger list and personally thanked (by name) all the platinums for our business and asked us if we needed anything. I know it doesn't seem like a big deal but it made me feel good to be recognized for my loyalty even on a single-class aircraft. I even took the FA's name and sent a note to customer care about how she was able to show a little extra consideration for her platinum customers without taking away from the service received by the rest of the plane.

Just curious if anyone out there has had a similar experience.

If I can get the ok from Ms. GadFly, I'm hoping to meet a bunch of you down in Houston.....I'll either be on EWR-IAH or PHL-IAH and will post the details when I book it.
I fly CoEx quite often, and have done so for the past five years, at least, and never once have I received that type of treatment. For me, a good CoEx flight means that I get 12A (which almost always happens) and the flight is not cancelled because there is a single flake of snow or drop of rain, or crosswind above five knots at origin or destination. And lately, a good flight means I do not end up on Chautauqua, and if I do, that I do not end up on an ex-US aircraft or have to correct the flight attendant who insists that the DCA "no pee" rule still exists (and, in fact, has been extended to one hour from half an hour).

Generally, however, I find ExpressJet to be a good, reliable regional carrier, and I don't mind flying with them.
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Old Dec 22, 2008 | 8:01 am
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Originally Posted by Billiken
Yes, I have had it happen twice.

Also once had a COEX FA, walk through the cabin, shake everyone's hand, and thank them for flying CO. I sent a note re him to CO.
ExpressJet has some good FA's, in my experience.
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Old Dec 22, 2008 | 8:11 am
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Originally Posted by CO 1E
Generally, however, I find ExpressJet to be a good, reliable regional carrier, and I don't mind flying with them.
Me too. After fighting with the various incarnations of Mesa for the past several years flying with ExJet doesn't bother me at all.

A bad day on CoEx is better than giving a nickel to that putz rnstein.
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Old Dec 22, 2008 | 8:29 am
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agreed...

... with the general sentiment that ExJet has some good FA's. Perhaps it's because they have good training, perhaps it's because they're younger and less jaded/bored/fed up. Any way you slice it, I always appreciate a friendly greeting and service with a smile.

I remember flying an ERJ-135 LGA-CLE on Mothers' Day, 2006, and the FA greeted each Elite by name and by status, and thanked us for our business. Once again, it wasn't a huge deal, but I appreciated (and obviously, remembered) the gesture.

It's the little stuff that makes all the difference, and it's a good part of the reason I've chosen to be loyal to CO.
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Old Dec 22, 2008 | 9:22 am
  #12  
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Originally Posted by Steph3n
Or just guest into the Pclub and it is 'free' for a while
thats if CO has aPC from where you depart from, no PC @ PHL
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Old Dec 22, 2008 | 9:32 am
  #13  
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Several years ago I got a pre-departure drink on X-Jet. The FA came up to 12A and told me how much they appreciated my business and asked if I would like a drink before we departed. Some of the other PAX were trying to figure out if I was some sort of celeb...It never happened before, and never happened again.
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Old Dec 22, 2008 | 11:11 am
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I have recieved that kind of service twice, both on flights from IAH-to Omaha,
but not on the return? It was nice. Got my food first and a drink.

Welcome to Flyertalk!

Ciao,
FH
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