non refundable credit?
Dec 7, 2008 | 6:50 am
#1
Original Poster
Join Date: Oct 2006
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Posts: 343
non refundable credit?
I am trying to cancel a tip for today and when I do I get the following.
This reservation has no refundable value if cancelled. A refund will not be credited.
You may make changes to this reservation according to the fare rules of the cancelled reservation by selecting Change Flights on the View Reservation page.
I know the ticket is not refundable but my assumption is I will get a travel certificate. Is that correct? The way they word the message makes it sound like I will lose my money. Thanks for any help.
This reservation has no refundable value if cancelled. A refund will not be credited.
You may make changes to this reservation according to the fare rules of the cancelled reservation by selecting Change Flights on the View Reservation page.
I know the ticket is not refundable but my assumption is I will get a travel certificate. Is that correct? The way they word the message makes it sound like I will lose my money. Thanks for any help.
Dec 7, 2008 | 7:27 am
#2
FlyerTalk Evangelist
Join Date: Mar 2008
Location: ACT/GRK/DAL/ABI/MIA/FLL
Programs: OMNIArchist, OMNIArchy!, OMNIIDGAS
Posts: 23,478
This has been showing evne on refundable tickets, recommend CALLing.
Dec 7, 2008 | 7:31 am
#3
Join Date: Apr 2008
Location: Cypress, TX
Programs: UA 1K, Marriott Platinum, Hertz Gold 1 Presidence Circle
Posts: 662
...The way they word the message makes it sound like I will lose my money.
Yes, the message can be confusing. My first time, I called reservation desk to clarify:
You MUST cancel before the flight departs or else the ticket is worthless. I don't think you will get a travel certificate, rather, it will be in your account for future use. You will have to pay a change fee of $150 plus the fare difference at the time of the booking. Make sure you keep your confirmation #. Hope this helps.
Yes, the message can be confusing. My first time, I called reservation desk to clarify:
You MUST cancel before the flight departs or else the ticket is worthless. I don't think you will get a travel certificate, rather, it will be in your account for future use. You will have to pay a change fee of $150 plus the fare difference at the time of the booking. Make sure you keep your confirmation #. Hope this helps.